Love these guys and gals. I'm pretty tech savvy, especially with Wordpress, but whenever I run into a problem with my sites they are always there to help. I'm never bounced around from one support agent to the next, the person I talk to fixes my problems right away or troubleshoots absolutely everything in order for my site to work better than it previously did.
I had a problem transferring a site, they helped me in less than 5 minutes.
I had a problem where my theme was conflicting with Smush Pro, they fixed it right away.
I had a problem with a plugin, one they don't own, and they fixed it for me even though it wasn't theirs lol:)
I'm glad I took a chance on their plugins and services. I'll be a member for a while :)