So let me tell you my story about Sssh. Last year I had to cancel my membership for a couple of months as I could not afford it. I emailed them and was talking to someone named "Skye". I explained that I had to cancel until I was back on my feet again, but that I would be back as I was totally crushing on one of their male stars (Ryan Driller). Yes, I actually told her that. Anyway, she canceled the membership and life went on.
About a month later I got an email from Skye. She had seen Ryan and told him I was a fan. Attached was a short video of Ryan saying "Hi" to me and a scanned personalized message he wrote. Skye snail mailed me the note.
As far as I am concerned, they have the best customer service on the planet. Far above what I would have expected from any business. Remember, I was not even a member at the time.
Hats off to both Sssh, Skye and the rest of the staff, for an exceptional site and customer service. They made me feel like I mattered and they have won back a very loyal customer.