Thor S.

I ordered 260 square feet of maroleum tiles in 3 colors for my kitchen reno. I had spoken to two customer service representatives and spent loads of time on the website. Nowhere in the small print did I see that they automatically round up your order to include full boxes only. This is surprising, considering they say that each order is a "custom order." Because I had three colors, I ended up with 380 ft.² of material. Not only was this a huge waste of money, but for a company that claims to be "green," the manufacturing and distribution of such excess is unconscionable. Such waste! Secondly, their shipping was supposed to be 12 days and ended up being three weeks. When I contacted the company after two weeks, they were not helpful. Then, after waiting three weeks, I got a robo-voice message the night before delivery, stating that I had to be home to sign for the delivery…with only about 16 hours notice! So I had to take the day off of work. I've never experienced this with any other delivery service. The shipping was SO expensive ($367!) - for what? It's 7 small boxes. Amazon delivers similar-sized items for free. Honestly, the whole thing feels like a rip off. Never again.