It took nearly a week and 3 calls to move my order past "processing" and then roughly *3 weeks* for "expedited shipping". Every phone call (despite time - morning, middle day, night) was over 30-45 minutes of hold before a representative. Try calling their customer service before you buy if you're curious to your future service. I wish I had read more of these reviews before purchasing. You may save a few dollars but at what "cost"? Will never buy from them again.