Wendy R.

My entire Journey with Jenny Craig was horrible! Every two weeks all they cared about was taking my money and making sure I put in my food order. Then, to make matters even worse on Monday, November 18,2019, at 3:00 P. M while I was having my lunch (Chicken Marsala) after taking my second or third bite I bit into something hard! I thought I broke off my back molar! I immediately spit out what I had in my mouth! To my surprise, it was a Rock. I was in shock! After my discovery, I immediately contacted Jenny Craig and made sure I kept the food, packaging, and rock. They put me through a lengthy process of a claim demanding the evidence! I sent in everything they asked for (I made sure I took pictures of everything I sent in) As well as send in the rock inside a zip lock bag so it would not tear through the measly envelope they sent me to send in my claim papers and evidence! The process was so irritating that I decided to do some research to see if anyone else has had a similar experience! I was astonished to discover others have experienced contaminated food and have gone through a difficult claim process some not even receiving a response! In the end, they sent me a letter saying that 1. They received my claim papers but conveniently not the evidence saying and I quote... " it appears to have broken through the packaging that you had mailed it in; therefore, the object could not be identified as to the source or origin." and 2. Because I did not SUSTAIN any INJURY they would not refund me for the full amount of the program I had requested in my claim! All they wanted to give me was the cost of that meal! My point is that I don't know how many meals I unknowingly consumed that were contaminated and that could have future consequences to my health and the health of other Jenny Craig members. The lack of empathy or concern is why I would never recommend Jenny Craig to anyone EVER!