Wim M.

DO NOT TRUST THIS COMPANY!
I was very pleased to learn I could share my car with an automated system, because during the past 18 years (I have been in car sharing systems for that long) I have been sharing personally handing over the keys and explaining, which took quite some time. Someone always had to be home when the car was fetched, stressing on my personal life, but I was and am a big fan of carsharing.
Getaround promises you that there won't be any hassle and they claim to have a very trustworthy system when it comes to checking potential renters.
First of all: about 3 out of 10 people driving your car are NOT the people who have rented it and given their details. On one occasion, the 18 year old daughter of a Getaround member took our car on a week long holiday in Spain. She wasn't allowed to be part of the system due to her young age, so her father became a member in order to make it possible for her to have a car.It happened on many occasions that someone other than the Getaround member fetched our car.
And then: the so-called "Getaround connect box"Getaround promises you there will be no hassle. People can fetch your car, kilometers will be read automatically, as will the level of fuel. After about two months, the connect box stopped functioning correctly, giving wrong numbers on the fuel level. This resulted in us having to pay for fuel at an exaggeratedly high price, 50 cents over regular prices at the pump, despite the fact that we had fueled up the car to 100%. Not only did we pay for fuel, we now had to pay again for it. When I contacted Getaround, they claimed the connect box was working correctly. When I sent them proof it wasn't, they refused to reimburse me the amount I had been charged incorrectly. Since about a week, they even don't reply to my emails anymore.

Absolutely horrible experience.