I tried to use Bright Cellars to arrange a family Zoom-based wine/cheese tasting, mailing identical sets to 6 parties. I started planning this months in advance, first with Hanna, who sent me to Kevin who sent me to Maria. Somehow, they managed to omit the order to my daughter in CA. Having planned the shipments to go out nearly 2 weeks in advance, I was not yet alarmed, and I immediately drew this to their attention.
Over 50 emails later (including multiple assurances that all was well, when it clearly was not), my daughter's shipments did not arrive in time.
If you are thinking of using Bright Cellars for an "experience", I suggest slamming your genitals in a car door. The "experience" is similar, but you can make sure it happens on time.