Ann Taylor

I ordered 8 items on 11/27/23. Most of these items were intended for wear at various holiday events. 3 items were delivered on 12/5/23. I called to inquire about remaining 5 items. Was told all items would be received by 12/7/23. This did not happen although 1 item had shipped and was somewhere in transit. I called again on 12/7/23 and explained that I needed the remaining 4 items for holiday events. Representative told me should would place a new order for the 4 items and would ship overnight at no cost to me. What arrived the next day was 2 items!
Today, 12/9/23, it is too late for the remaining items so I called to cancel all remaining items. Was told I could not cancel them, even though they had not shipped yet! I protested and was told an "investigation" would occur and that someone would get back to me in 1-2 weeks! I requested to speak to a supervisor and was told a supervisor was not available!
This is outrageous customer service and I will never shop at Ann Taylor again!

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I have bought a few sweaters and a cardigan over the past 2 years. I used to be able to keep Ann Taylor's clothing for a long time, but there was so much pilling after one season that I had to stop wearing them. For the prices they charge, the quality isn't there.

Sent back an item that didn't fit in a timely and in original package. Have proof that they received it and no response from them. Had to track it down and called them. Was told twice that refund would be credited to my account that day. Reported to BBB. Almost 50 days and they haven't responded to my return and still have my money. Something very fish! Don't order from them. I consider this stealing

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I've been shopping at Ann Taylor for years. It has been one of my go-to shops. While they are expensive, the quality of the clothing is generally very good. However, there has been an issue with my last 4 or 5 orders. While the items appear as in stock and I am able to order, I later get an alert that some of the items I ordered are not in stock. Just my luck that it is usually the items I'm most looking forward to receiving. It even happened with outfits I ordered for my mom's funeral services. This is rather frustrating. I hope AT updates their records more frequently to ensure that customers can actually receive the items they order.

Generally the clothes are well made. I hope ATs quality doesnt dip, as it sometimes does. I always look for chic clothes, elegant but with a bit of flare. Perfect for a professional.

My recommendation to AT: maintain quality and workmanship. Dont slip. You were better 10 years ago.

I would like to take this moment to express my opinion of Ms. Ludora Keyes, sales assistant located in the Lakeside Shopping Mall, Metairie, LA. Ms. Keyes, on many occasions has aided in making my shopping experience a pleasure and worthwhile at the Ann Taylor Store. She has displayed expert knowledge and great customer care in the performance of her job. I will always shop Ann Taylor stores, along as there are dedicated employees like Ms. Keyes.

Ann Taylor has SOME nice pieces (lots of pieces are also clearly made crappy junk) but it is truly not worth dealing with everything else. Free shipping over $150 (?!). Return label fees are $7.95. Both of those are WAY, way behind the rest of the industry and is an easy push to shop elsewhere who offers the same type of items, if not better, with a much lower free shipping limit, better return policy, and better website. Their customer service is horrible...not even a little bit knowledgeable, and their website is constantly having problems. I have a strong feeling they will go out of business in the the near future.

So first I get a pop up ad that says additional 40% off. But when I go to the site, not everything is additional. I find some items for my niece and cant find a way to add a gift message ( like so she would know its from Me). Chat on line to customer service and they advise unless you BUY a gift box, can not include message. Really? Decided not to order.

Ann Taylor brand is kinda overpriced sometimes. I genuinly believe that clothes shouldn't be expensive. But some pieces here are really worthy.

Ann Taylor quality has gone down over the past 10 years. Now the skirts feel like picnic table cloths. Everything is dry clean only. The shorts I washed shrank 5 sizes, changed in texture and wasn't colorfast. The only things for bigger busted women looks like bright frilly awnings. I was just in there and a lot of the seams were sewn crooked. I tried on a skirt that made me look like I had a giant hip on one side. In the store everything is full priced. I can't see paying nearly $200 for a top I can't even wash and needs an iron BADLY. Everything is jammed in so tight on the racks, wrinkles are awful. Don't shop there if you wash your own clothes, don't like wrinkles or if you want comfort. The weird poly material is horrible.

I ordered several pieces of clothing and never received the package. When I called customer service I was told that it was not their issue. I finally tracked the package down as UPS had given it to the post office for delivery. One item of clothing was of poor quality and the other items were too large. I tried to return the items to a local store and was told they couldn't accept returns on an online order. I paid $8.95 to return it and I won't order anything in the future. It shouldn't be that difficult to spend money with a business.

I never received an order I placed with Ann Taylor online. My credit card was charged. Customer service was not available for days and days via Live Chat, e-mail, or by phone. I tried Live Chat several days in a row at different times of the day. Customer service never returned my e-mail inquiry about my order. Ann Taylor used to be more go to store for petites but I would not recommend them because shipping is a nightmare and there is no customer service. So sad!

I used to be a HUGE Ann Taylor and Ann Taylor Loft fan - however in the last few years I have noticed the quality slipping significantly and the whole 30 day return policy - even during the holidays - has been the nail in Ann Taylor's coffin for me. Way to treat your customers. Nordstrom and Costco know how to do return policies right. Take a cue or I'm afraid you'll be out of business sooner than you think - which is quite sad to me - but I'm totally over it.

I stopped shopping at Ann Taylor when they switched to synthetics instead of natural materials. However, the quality of their merchandise has improved over the last couple of years and it is nice that everything is machine washable although I still treasure all the silk dresses I purchased in the past. What I like most about Ann Taylor is that nearly all of their clothes are available in petite sizes.

I was looking late morning on Ann Taylor's website 8/28/22 and unfortunately i could not find a skirt suit on her website. Her website was frustrating. I'll look else where... sad

They canceled most of my order a day after i placed my order online because they said the items were no longer in stock. First off, why sell people items if they're out of stock? That's false advertisement. I tried canceling the order since everything I was really the most excited about getting they canceled. Since it was past their window of cancellation they refused to let me cancel the order. I even tried cancelling it right when they sent me the email that most of my items were cancelled. Bad business practice. They said the shipping would be free and I would be allowed to return the items that shower up at my house even though they were final sale. They also said I wouldn't be charged for the items that were cancelled even though they put a hold on the credit card when you make the order. So I waited for the order to be shipped, and once it was shipped they took the shipping cost off but they also took my rewards coupon off that I had used. This makes the price they charged me incorrect. I received the items, did not open the bag, and am immediately sending them back. Their website shows nothing was shipped so I'm not allowed to return anything now after customer service said I was allowed to return them. Overall, it's a big mess and I'll have to get my money back from my credit company. Customer service was useless and they should allow you to cancel an order if you tell you a day after ordering that stuff isn't in stock. I used to shop here all the time a few years ago but since then the items got even more expensive. Will not be shopping here ever again after I've been shopping here for 8+ years. It was all a disappointment.

Sadly the tall women's clothing at AnnTaylor.com has declined in fabric quality, tailoring detail, and sizing. Often they are not adding extra length in the torso anymore.

I tried to order a sherpa jacket that was on clearance for $64.? I tried several times to place the order which would not go through due to website issues. Nobody was available on their live chat. When I reloaded the website the price had changed to $109.? With a banner that said an additional 50% would be taken off at checkout. Every page through the process contained the banner. I expected when I checked out an additional 50% would be deducted. It never deducted the 50% and I was charged $109.? For a non-returnable or exchangeable jacket. When I tried to discuss this with 3 different live chat agents I was told the coat was originally $259.00 so the $109.? Was 50% off. The $259 was crossed off in both scenarios. The words and the price $64.? And $109.? Were clearly written. Additional 50% off at checkout indicate an additional amount will be taken off, not that you are seeing the final amount. Each time I brought this fact up the chat magically disappeared. Really dishonest and deceptive practices!

The picture is tonight's website. It shows a totally different price and a similar banner to what I saw.

On Mother's Day I placed an order totalling over $600. A week later I was informed some items were no longer in stock and that the remaining items were being shipped. I was charged $422.53. I received someone else's order totaling $120.76. I have contact Ann Taylor on numerous occasions and no one contacts me back. I want my MONEY and do not recommend this business to others.

First of all there is no wish list. Every time I put an order in on line I get asked to fill out a questionaire. I always put that they need a wish list. Im sure I am not the only one. My biggest problem with Ann Taylor.com is returns. You have to pay to ship your returns back and it takes way too long to get your money back. One time i waited around 2 months. I stopped ordering from AnnTaylor.com for this reason.

I always enjoy the ease of online shopping and the quality of Ann Taylor apparel. They have amazing clothes for women of high quality and they always match well!