Dotblock

I used dot blocker twice for a fee of ten dollars each time and the location they gave me was not even close. I think for ten dollars for one track location they should be able to give you a half assed track of where the phone is located. Very disappointed and feel that I was totally ripped off. If there was any rating lower than one star they would have got that. Oct 2021 don't use this scam site.

I'd give this no stars if I could. Tried to locate my partners phone on this app. I paid to locate it and it found it but the location was totally way off as I then received a call within 2 minutes of me doing this to say it had been found and it was over 20 miles away from the location they had said. It's just another scam so keep well away

I paid the fee for this service and thought I'd trial it on my own phone first to test it's accuracy; it didn't even pinpoint the correct county. I immediately contacted the website to ask for a refund and still haven't heard from them or received any refund. Avoid at all costs.

I have used dotblock for about 5 years now... why? Because of the pricing and what I thought was services for the price I paid... it isn't the case though... you truly get what you pay for... or don't get what you don't pay for!

Today, was the final straw. It is 10/09/2019@ 11am ET... I tried to go online to access my account to insure that it would NOT auto-renew... I wanted to remove my credit card. But, I was unable to do this... I could not connect, and their webpage simply showed me an Ooops... page... I tried several times.

Finally, frustrated yet again, I called up. I explained to the woman who answered that I wanted to insure that my account would not auto renew. "I'm sorry, that can only be performed by the client, online, by removing your credit card information". Okay... but I tried doing that... but couldn't log in...

"Yes, I know... unfortunately, our billing site is undergoing maintenance right now..." In the middle of the day? On Wednesday? "Well, we are a global company... so there is never a good time to perform this..." Yes... I know... I am a DevOps/SRE/SysAdmin for a global company... but there are some times that are better than others to do maintenance on your 'global' servers... (like Saturday night... very late... into Sunday morning...) "well... you can't login right now..."

So, by example... this is how we end our, at best... mediocre relationship... but, why was I canceling? (aside from cost, level of customer service, availability, security...? Isn't that enough?)

Dotblock provides you with a management console so you can administer your own servers... good... but once, I tried to log in to my server... because it was unresponsive... and guess what? IT WAS UNRESPONSIVE! So, I opened up a ticket with them to reboot the one server... they rebooted it and it eventually came back online... trying to do some root cause analysis and a post mortem... blameless, of course... I came to understand that they disabled this feature... because... apparently... if you don't pay your bill on time (does not apply to me) they will simply disable/turn off your server... okay... but why can't I log into my server remotely? They disabled the feature so that if there ever was a late payment, or no payment, they could insure that the server and my data would still persist (I don't know... and don't really understand this at. All.) But, I explained that I want the ability to access my console remotely... so, after telling them that I understand the risks... (that my server can be turned off for non-payment) they again gave me access to my console...

EXCEPT... at least once a year... this goes away... AND my server or two... goes off line and I am unable to connect to the console remotely... AND... I have to call and ask them to reboot the server for me and to explain again why I am still unable... when I need it most, to not access my console... pfffftttt... that's why I was canceling my service...

Oh, and one more example... the first time I asked them to reboot the server... I don't recall the entire conversation... but they asked me to confirm that my console password was whatever it was... um... it's not encrypted and secure (apparently not... if they were telling me what it was...)

Very unprofessional... if you just want to play in an environment and you do not have real business requirements... okay, maybe... but other than that... don't waste your time. And don't ask me about subnetting the network. That is another rant...

It's a great deal and the customer service is great. Though I have had issues the past several months with server performance, crashing and rebooting which affects my sites and apps that use the server.

Very satisfied. Have recommended Dotblock to our peers based on fast ping-time, fast & scalable servers and our positive customer service experience. Happy customer since 2013!

I have been a Dotblock customer for a number of years and have found them to be easy to contact for questios and information. My Dotblock VPS works very well and is fast.

dotblock.com it's really recommended VPS.

Price is reasonable and support is great. I like because use it's really simple and easy to understand.
I love it.. one most thing i love is support reply my email and ticket it's really fast.

And they give trial 30 days, for me it's WOOOWWW... because cheapest price and excellent support that make me say WOOWWWW...

I'm planning to upgrade my VPS because i really love here, after i tried many VPS that make's me annoying with registration and lassie support.

Try it your self and prove it !!!

Reliable, flexible server options, inexpensive and support that pays attention to your needs. So far so good. Thanks DotBlock.

-s

Have been using dotblock for a couple years now. Before i had a habit of switching hosting providers without hesitation, but since i started i using dotblock i couldn't be happier. When i have a problem they provide rapid response with a great attitude.

All dotblock employees that i worked with are great, but the following names are the ones that stand out the most when getting great costumer service.

Don Schneider
Josh J.
Sean M.

Thanks!

For a first time customer of dot block I was very pleased with service support and overall performance. Unfortunately we moved our financial services and did not require the server at dot block.

Even though I don't have a managed solution you guys are always helpful when I have a tech issue and I really appreciate that. I've dealt with other companies that would never help me with anything even if it was their server causing the problem... So it's very refreshing to have this service. I doubt I will ever change. Keep up the good work!

There was a slight billing problem which affected my service, but as soon as I brought it to the attention of the Billing Representative, he handled the issue professionally and promptly, even involving Technical Support to the very end, ensuring all my services were restored and accessible. It was excellent follow-up with the utmost care in my situation, it was handled by the representative with the highest regard to my satisfaction.

I am Very Pleased with the level of care shown in all instances since joining DotBlock, worth every penny!

Frank L.
New York

I have had nothing but great experience with dotblock, been there for a few years now. Would never go anywhere else.

No reliability problems, great server speed and bandwidth, fast customer service. Best service provider i have seen.

I initially chose DotBlock because of their competitive pricing structure, allowing me to expand as needed. Problem resolution, fortunately for myself, has been rare and very quickly handled. I've been happily surprised by the very reliable up-time of my server and the unmetered bandwidth is a big plus. I highly recommend DotBlock to my customers and friends.

DotBlock is simply amazing.

Their support rocks, they are ever helpful, and since I became a customer (2 years or so) they've so many times gone way beyond of what you'd expect from a "normal customer support".

Also their uptimes are the best I ever experienced. I literally only have downtimes when I messed up something on my server myself.

***HIGHLY RECOMMENDED***

I have now been with DotBlock for a few years. I have really enjoyed having high-performance hosting with outstanding customer support. DotBlock is the best hosting provider I have dealt with in 10+ years of using enterprise-grade hosting. You cannot go wrong. I recommend DotBlock to anyone that is hosting a mission-critical web presence.

DotBlock has cover all my needs for a virtual server and more. From the setup of the server to this day it has always been a pleasant experience.

I am a long time user of dotblock and hostrocket. I dearly love my dotblock servers, and anytime I had an issue, tech support was right there to help me out. When I wanted to install an OS distribution that was not on the list, they installed it for me promptly. Uptime is superb, and I have far more issues with my own isp than with dotblock. Dotblock offers a lot more than most other vps providers I found.

you guys been great to deal w/ and a big help all the way around so far w/ all thats come up. For redundancy sake we are added another data center here in FL but we still plan to grow w/ in your data center. :) thx guys for everything

The service I've received from DotBlock has been fantastic and I have had no issues with the services provided! Thanks, guys!

Dotblock is a great place to get a hosted server. Prices are great, service is amazing! Would do business here again and again.