Grubhub

We paced an order from Logan's. Text says delivery 6.15. Driver at and address 20 minutes per app- I called he said food in a warmer bag 3 TIMES he left and went back to same address. I callled again- No answer- sent chat to Help- was told order on the way- wait 10 minutes- and HOUR later NO food. Driver still at that same house. I cancelled order! RIDICULOUS! Horrible service Never use again! I'd not give it a star if there was no stars! See car made 3 times to this house and back.

Ordered from a restaurant n delivery time kept changing, couldn't pick it up so I cancelled the order and never received my money back. Called multiple times and jus to be told it's under review by a senior specialist, 2 months and have yet to receive my money or any information on the status. They take your money for services they can't deliver and then won't give you your money back. Avoid if need

I ordered food from two different locations. Once was cancelled last minute. Second time it was delayed & items were never delivered. Driver submitted a picture on what it looked like it was a sidewalk in the middle of Mordor. There's no rating system on their drivers for a reason. They refunded me the whole amount, nonetheless the company's culture & commitment to bring quality service reflects on the professionalism & dedication from their drivers. I'm cancelling my membership with them.

First time using GrubHub driver picked up my food and delivered it to an unknown location took a picture sent it to me said delivery complete
Hopefully someone is enjoying the lunch I purchased otherwise in the next one or two days it's going to get really fishy in that room.
Won't be using GrubHub anymore moving to doordash

Adrian Robert

Grubhub should change their name to Grab- Bag. These people will collect your money and don't deliver, then when you notify the company, they'll tell you that you'll have to pay for another order, basically telling you to put your neck on the block for them to chop it a second time. Therefore, I sincerely urge you to use other options.

I got a year free delivery charges through my credit card.

I still got charged and had to chat with customer service in another country, and keep repeating myself. It was painful.

Each delivery, I ask the driver to ring the door bell for a tip; to avoid them leaving my food on the ground. They still leave it on the ground and don't ring the bell.

I just happen to look out to find cold food.

I'm using Postmates and Uber Eats once my free subscription ends.

This is too ghetto for me to spend the type of money that I spend!

Grubhub is my go-to food delivery service, offering a wide variety of cuisines from local restaurants. Whether I'm ordering lunch for the office or dinner for the family, Grubhub makes it easy to satisfy everyone's cravings. I appreciate the user-friendly app interface, as well as the real-time tracking of my order and estimated delivery time. Grubhub has become an essential part of my busy lifestyle

Long story short don't use this app. The service is horrible and they don't care. I made an order for my handicap kid. I requested that it get placed between my doors for an easy grab as it's freezing outside. The driver left it on the steps with no notice at all. Very unprofessional. I used the chat feature and the rep told me he can't do anything about it. I paid $10 in fees as the order was small with tip. That's how I got treated. The only reason why I used them is it's the only app this store uses-NEVER AGAIN.

Run away from Grubhub. These idiots should be shut down and put out of business. They deliver late on 90% of all my orders. Food is nasty and cold. Delivery drivers can't follow simple directions. I don't care if this membership is part of my Walmart Plus free promotion. It's not worth the aggravation.
My advice...try alternate delivery apps like Doordash or pick up your own food at the restaurant. Trust me, you will thank me later.

Grubhub driver put our food on the dirty porch twice instead of handing it to me. The second time it was snowing and he sat it on the snowy porch. I reached out asking him to hand it to me but he wouldn't. I told him to take the food back and he cursed me and called me ungrateful. Complained to Grubhub both twice and had our ringbell video as evidence but I got the feeling they didn't care either way. This is the food industry and I found it disgusting. We no longer use food delivery services.

Restaurants no longer offer delivery. The upcharges on Grubhub and other deliveries are much too high. What once was a treat has become inaccessible to people who care about not wasting huge amounts of money on delivery fees. I don't feel right skipping tip, so I just don't order. See cart pricing. OUCH.

I suggest you pick a different provider. The quality control and standards for this company are horrendous. It's extremely rare that they get an order right or deliver on time (like 1 out of 10). They frequently miss items, deliver late, leave out condiments or utensils, or just never show up at all. I think it will be the first of the many food delivery companies to go out of business.

I have screenshots of my conversation with one of their bots and they literally said there is NOTHING they can do about the order that grubhub canceled TWICE within 30min of each other because Grubhub listed the WRONG menu items that weren't even available. So they were completely wrong yet nothing was done about it. Use uber eats or literally ANY other food delivery site!

Ordered a pizza and chicken wings and told one driver was picking up. Then received message another driver picking up. Second driver called and said she was there and someone picked up order. Then received call from Grub hub that they made a mistake and all was cancelled. I told them would it not be easier to have the driver there to bring order. She said no have to cancel all. Driver texted me that she has never heard of such a thing. Even gave extra tip to driver. No credit has been given to my paypal with money for mistake. CANCELLING GRUB HUB and making supper for my family.

I have had no other issues with delivery companies, but GrubHub is perhaps one of the worst. Most drivers there are probably working as a means to pay off bills or a second job, as I don't see why anyone would want to willingly work there, but please do a better job at, you know, your job. If you deliver to a wrong unit, please pick up the phone or answer when I ask about where my food went. Maybe you're $#*!ed or have mentally challenged issues, whatever. But you can probably see or hear :). Anyway, have a super great night.

I get the Grub hub charges for delivery fee, but when you add $3 to $6 dollars more on each food item is wrong. What a scam and an insult to the restaurant. Shame on Grubhub they should inform us on each over charge of the food item. The service is good the drivers are great the way they over charge not acceptable. I won't be using their services unless they charge their overcharging for the food they did not prepare.

The jerk that delivered my "splurge pizza night," left my $40 pizza on the front porch in 35 degree weather. They didn't call, text or even knock and run. I found it when I locked the front door on my way to bed. I called grub hub to complain and get a refund the the $10+ fees they charged me, after. 14-minute call, I was told the best they can do is give me credit. LOL! As if I would ever use them again! Hysterical. I hung up on the lady, who was from another country. Can't deliver a pizza or hire people in their own country! Never again. The picture below just shows the pizza charge, I paid $38.88, so they ripped me off by $12.82. Jerks.

I was on vacation and ordered takeout, but it wouldn't go, tried again, and it wouldn't go through. I was charged twice and 36 hours later on the phone with customer service. I did receive a coupon for 20% off a meal, however, I will be closing my GrubHub account. Customer service was friendly and professional, however, Grubhub has issues with their ordering system. I did go through insta cart that day for delivery without an issue and will avoid GH in the future.

Driver left bag on my steps. No name, order info and opened bag to find steak with cheese and fries. I ordered Kung pao shrimp and hot and sour soup. Called Grub Hub and got refund. The Mexican food was really good and I got a free meal. Hope the person that got my Chinese food liked it.

I ordered food from a local restaurant via Grubhub (I don't want to mention the restaurant because this is NOT their fault).

The food was delivered 30 minutes past the order time but an hour and a half after the order time (based on the food quality, I think the restaurant made the food immediately).

The food arrived late, but more importantly COLD. Not just "not hot" or "barely warm," but COLD.

And it was nasty. There were "fresh" toppings that were completely ruined.

Grubhub offered $5 on a NEXT order.

Why would there be a NEXT order?

I paid $21.00 to waste an hour and half of my time to get nasty food.

I was so mad! Waited 2 1/2 hrs. For my order.
Contacted customer support saying his going to double check my order. Got a text from customer support saying my order will be arriving at 10 plus, so | waited 15 min. To arrive, but it didn't arrive, got text stating my order was cancelled. Very mad! Because it was very late to order now!
Horrible place to order! I would never order again in this place!

I placed an order for my elderly father. I placed the order at 12:25 and was given a delivery time of1:15-1:49. Then it was changed to 2:15. An hour later,they won't give you a refund. Who wants to eat cold food. My father has medication that he needs to eat and take the medication. I don't want no credit that expires in 30 days. I won't my money back. I will be disputing with my bank and file a complaint. This is unprofessional and unacceptable!

Driver states are always incorrect. They CHEATING. This stat went from 91% to 73% in one day just from 1 time of absent