The Keyless Locks Store has a rating of 4.7 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery, and great product. The Keyless Locks Store ranks 3rd among Home Security sites.
Pretty simple. Could be slightly confusing for someone who isn't overly familiar with your product line.
Placed order 11/29 Received wrong product 12/7 Notified keyless on 12/7,12/11 and 12/19 Complaints noted in Order Details under Status History & Comments but no action taken by keyless Opened dispute with PayPal 12/27 12/28 keyless contacts me offers return label 1/1 I ask for the return label 1/3 keyless provides label 1/4 I drop off package at FedEx 1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock 1/15 I cancel dispute 1/29 I send keyless email stating payment has been released for two weeks now! 1/30 keyless cancels order, says As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s. While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much. So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion. Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire! Coupon: KeylessAndLovingIt! Expires 12/31/2023 Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.
I called the customer service to make sure of a few things about the lock and its function. She was able to guide me though and filled in the blanks as well as made me aware of how to disable one of the features of the lock.
The product was exactly what I needed
I absolutely love the product, It's never have to worry about batteries the product is literally indestructible.
Found you by google search. I have them on my home residence and I was buying these for my lake lot buildings
The website seems diorganized. It jumps around a lot and it's not a smooth shopping experience..
Found you by google search.
Most excellent service, thank you very much!
Previous customer
I am happy with your service and have no suggestions for improvement or complaints. I did not use the website
Past customer
It was good, no problems.
Other people had the same price, but you had a special deal which helped.
The telephone support was thorough and I had confidence that the product would be as described
Repeat business, it was easy
How can you asked me for review when I haven't gotten it yet. I can't even track it. I have no idea if it's ever coming?
Sandy knew her products and was very helpful with shipping
Old but I found what I needed, back in early 2000s, but customer service #. My CS person was extremely helpful and went above and beyond to make sure that I was taken care of. Super pleased!
Because customer service was available by phone
I called in, and the sales department was great in meeting our needs.
Repeat customer
Excellent customer support! They were able to answer all of my questions
Direct replacement for what we already had
Great price, product and everything else. Very satisfied with this whole shopping experience. Would highly recommend.
In need of a replacement latch for a pool gate lock, which pool gate is required by state law to be closed and latched, I explained my need to quickly obtain and install the latch. The contact person was very helpful and placed the order. However, after a few days, I was notified that receipt of the latch would be delayed due to receiving stock from a foreign country. After a week's delay, I found another supplier who had the latch in stock. The contact person was very helpful in cancelling my order.
Easy to order. Specs and diagrams on the website were useful
This is my second order within the last couple of months with this company.
I was very fortunate to be connected to the same agent with whom I spoke re: my first order, Sadie, the company's representative. She was so helpful in choosing the locks that would fit my needs. Her knowledge of the products and her professionalism were exemplary and beyond compare.
Your company is very blessed to have such an individual on your staff.
Looking forward to more business dealings in the future!
David g
The lock works great! I had an installation question about it and my e-mail was responded to in a timely manner.
I am very pleased with the thorough and prompt service. Sandra was particularly helpful in my shopping and decision making process about which item is best suited to my needs. She was extremely knowledgable and very professional, overall once of the most positive sales/customer service interactions I have had in a long time. She is to be commended.
Placed order 11/29
Received wrong product 12/7
Notified keyless on 12/7,12/11 and 12/19
Complaints noted in Order Details under Status History & Comments but no action taken by keyless
Opened dispute with PayPal 12/27
12/28 keyless contacts me offers return label
1/1 I ask for the return label
1/3 keyless provides label
1/4 I drop off package at FedEx
1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock
1/15 I cancel dispute
1/29 I send keyless email stating payment has been released for two weeks now!
1/30 keyless cancels order, says
As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s.
While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much.
So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion.
Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire!
Coupon: KeylessAndLovingIt!
Expires 12/31/2023
Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.
Tip for consumers:
Customer service is awful
Products used:
None, they wasted two months and refunded my money.
The piece I ordered did not come ready to install, there was some slight modification I needed to do to make the latch handle fit in the steel box. Luckily I have the means to do so, but not everyone might. Also, the screws supplied with the steel box were the wrong thread pitch. Specifically, they were the kind of screws that go into a wooden door, not the steel lock box. I had to get new screws from the hardware store to make everything work right. Good product, but some assembly still required (more than advertised).
Ordered a lock over a month ago from Keyless Locks store, the package never arrived. After trying to contact their customer service 5 times, they would not issue a refund. This was a $200 lock. Very poor customer service and dishonest business tactics. Outright scammed me! This was for my business, and I had to find the lock from another store. Could not be more disappointed.
Tip for consumers:
Use one of the other lock retailers, do not use keyless entry!
Products used:
None, never received the product.
Ordered 12 days ago, and still haven't received. So of course my feeling on this is not good. Waiting for going on 2 weeks for shipping of a small item doesn't work anymore.
Discovered people were reaching around the existing gate latch protector to sneak in the pool. I ordered 2 more from you. They will definitely solve this problem.
This has been a nightmare. The lock has such a flimsy tail piece, it slips constantly. The code programmed with the tumblers maybe works half the time. At this time the door is not operational, I have called a locksmith out and am already $200 down to them plus the cost of the lock. Worst investment ever.
Hi The S.
So sorry to hear that you are having a problem with something that you purchased from us. Many of our locks come with a Life-Time Warranty, so in the unlikely event that there is something wrong with the product, the manufacturer will fix or replace it at no charge. Have you reached out to technical support yet for the item you have? Please call us so we can help: 1-888-202-4538 Toll Free
Sadie
Sales/Customer Service
The Keyless Locks Store
www.KeylessEntryLocks.com
We received exactly what we needed! It meets all our expectations! Highly recommend the company!
30 minutes to install
Works great
I don't think the combination is sequential so you can push the buttons in any order; making it less secure, but adequate for the job.
Called this Friday afternoon to inquire about a product from Lockey as these latter were already gone for the day. Sandra from Technical Support went above and beyond. She called the cell phone of her contact at Lockey and we did a 3-way conference call to get direct assistance from the manufacturer. They were able to recommend the appropriate product to fit my gate application. Sandra then took my order over the phone instead of me doing it by myself on their website. I am very happy with this first interaction with The Keyless Lock Store and highly recommend them.
Protect your assets with KeylessEntryLocks. For safe entry to your home or office, we carry high-quality keyless locks that can be unlocked with a keypad, card, or fingerprint. They can also secure vehicles, pools, storefronts, and more. View our selec...
We've been selling keypad locks online since 1999. We started out as a customer, searching for a keypad lock for our new office, but when our lock arrived, we liked the convenience and quality of the products so much, we decided to become a certified reseller. Now, 20 years later, it is the main focus of our business.
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Hi Steve R.
So sorry to hear that your order did not arrive sooner. We know it can be hard to wait!
We checked and USPS is showing your order was delivered via Priority Mail on December 29,2018, to your address in MOUNTAIN VIEW, CA at 06:01 pm. It was delivered to the Front Door/Porch. This is within 12 business days of the day you placed your order, which is how long it can take if you select the FREE Shipping option. Usually, however, FREE shipping orders are delivered sooner than that, but with the holiday shipping rush, it looks like it took the full 12 days. Please let us know if you received it and if all is well.
Next time, you might want to consider selecting Paid Ground service, which only takes 2-4 days. It is usually not that much more expensive but is a lot faster. It usually takes 2-4 business days instead of 4-12.
If you have any question, just let me know.
Have a nice day!
Sadie
Sales/Customer Service
www.KeylessEntryLocks.com
1-888-202-4538 Toll-Free
Mon-Fri 9 am to 4 pm CT (closed holidays)