• Photobook

Photobook

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Overview

Photobook has a rating of 4.7 stars from 15 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Photobook most frequently mention customer service. Photobook ranks 85th among Personalized Gifts sites.

  • Service
    8
  • Value
    8
  • Shipping
    8
  • Returns
    8
  • Quality
    8
Positive reviews (last 12 months): 100%
Positive
9
Neutral
0
Negative
0
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How would you rate Photobook?
Top Positive Review

“Great products and service with Photobook Canada”

Arlene R.
5/14/24

I have been using Photobook Canada for over 10 years and have produced over 15 photobooks. Over that time, I have run into a few issues and the customer support has been nothing short of fantastic! I usually get a reply to my request within 24 hours and they have, on one occasion, really gone the extra mile for me. It is why I keep using their software and producing their quality photobooks.

Top Critical Review

“YOU HAVE TO PAY DUTY/CUSTOM FEES”

Crystal Y.
12/22/22

DO NOT ORDER FROM HERE! They are rude and very deceiving. They are not Canadian and you will be charged duty and custom fees. When I called to speak to customer service, Aliya was very argumentative. She consistently cut me off when I tried to explain that their website should say "photobook Worldwide" not "Photobook Canada" because it lets its potential customers assume that they are supporting a Canadian company when really, they're not. Will not be ordering here again.

Reviews (15)

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Thumbnail of user win.wisanipphit
1 review
0 helpful votes
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June 7th, 2023

The online design interface provided by Photobook was incredibly user-friendly and intuitive. I appreciated the wide range of customization options available, allowing me to personalize every aspect of my photobook to reflect my unique style. The selection of templates, backgrounds, fonts, and layouts was extensive, ensuring that I could create a truly one-of-a-kind masterpiece.

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Thumbnail of user crystaly81
1 review
0 helpful votes
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December 22nd, 2022

DO NOT ORDER FROM HERE! They are rude and very deceiving. They are not Canadian and you will be charged duty and custom fees. When I called to speak to customer service, Aliya was very argumentative. She consistently cut me off when I tried to explain that their website should say "photobook Worldwide" not "Photobook Canada" because it lets its potential customers assume that they are supporting a Canadian company when really, they're not. Will not be ordering here again.

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Value
Shipping
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Thumbnail of user anilk120
2 reviews
0 helpful votes
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May 21st, 2020

I ordered 16''X16'' canvas prints at photobook Canada for my wife's birthday gift. They turned out amazing! My wife is going to love it!

Thumbnail of user tranielsen
1 review
0 helpful votes
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April 29th, 2024

Have been using photobook canada for years to make my books. They are easy to create, great value and always have lots of promotions and deals. But most importantly their customer service is consistently excellent whe needed.

Products used:
Photo books

Thumbnail of user puffhkzr
1 review
0 helpful votes
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June 8th, 2023

I had ordered canvas for the website, It's easy to create and use it. The website offers discounts and promotions, making it even more affordable, I recommend if you want the good quality and Inexpensive

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Thumbnail of user fern.panshita1686
2 reviews
0 helpful votes
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June 7th, 2023

I like being able to design products exactly how I want. There are many products to choose from such as photobook, photo prints, home decoration, and useful items. Quality products at cheap prices. Admins are very helpful in making products.

Products used:
Photobook, Home Decoration

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Value
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Thumbnail of user wl132
2 reviews
0 helpful votes
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May 30th, 2023

Great job! Keep up the good work! Make sure that you are always delighting your customers as you have been

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Value
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Thumbnail of user ayamar
7 reviews
14 helpful votes
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November 30th, 2019

I ordered several lay-flat photobooks from here. I got them on sale (which they seem to have frequently) and was very happy with the product. This is definitely a high-quality photo book. And it arrived very quickly.

Thumbnail of user yukim10
1 review
0 helpful votes
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January 22nd, 2023

Simply awful in every way. For starters, Photobook Canada has NOTHING to do with Canada. They are based in Malaysia and when I reached out, they said they wanted to get Canadians to buy their products so came up with the idea to create the name Photobook Canada and included an Ontario address in their contact page (basically to trick them into purchasing from them). Nowhere on their site do they mention Malaysia in any way. They said they have done this with many countries as well, which makes me sick to my stomach as they are clearly okay with duping innocent consumers worldwide.

I only realized this when I got a notice for a customs bill. I was surprised to receive this bill as I thought I was purchasing from a domestic/local company, something I always check when shopping online, so I reached out. That is when they told me they are not in Canada but in Malaysia and they created this site and company name to get Canadians to buy from them. I told them that had I known, I would never have purchased any products from them as I'm not spending $20+ on customs for 3 calendars worth $40 that I can easily have done within Canada.

I requested a refund as I was deceived and misled to make this purchase and no longer want their services, and they refused. Further to my frustration, they charge shipping fees PER item you order, even if the items are all in the same order and going to the SAME ADDRESS.

So for 3 calendars worth $40, they charged $29 in shipping (3 separate shipping fees), then you get a surprise $21 customs bill. $50 in shipping and customs for $40 worth of items! The only thing they said they can offer is a store credit in the amount of just the customs bill. They think I want a store credit for their deceptive company and spend another outrageous amount in shipping and customs? Are they out of their minds? I'm just speechless after dealing with them and am completely disgusted at these kind of businesses that are just total scum and have no integrity or soul.

Tip for consumers:
Do not use!!!

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Thumbnail of user olex16
1 review
0 helpful votes
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June 7th, 2023

The quality of the final product was truly outstanding, surpassing all expectations, and coupled with exceptional customer service, it created an exceptional overall experience for the customers.

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Value
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Thumbnail of user brendau30
2 reviews
0 helpful votes
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January 3rd, 2020

At first I was reluctant to order my book because of many reasons. But, my expectations were surpassed and my fears are taken away. My book came out as I had custom-made it! I love Photobook!

Thumbnail of user jupjips
1 review
0 helpful votes
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June 7th, 2023

I recently ordered a photobook from Photobook Canada, and I couldn't be happier with the outcome. The quality of the product exceeded my expectations, and the customer service was excellent.

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Value
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Thumbnail of user mekedest1
1 review
0 helpful votes
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May 25th, 2024

Loved the quality and look of the photo prints. The delivery was timely. And the customer service was helpful to sort out my require extension. Thumbs up 👍🏾

Thumbnail of user arlener224
1 review
0 helpful votes
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May 14th, 2024

I have been using Photobook Canada for over 10 years and have produced over 15 photobooks. Over that time, I have run into a few issues and the customer support has been nothing short of fantastic! I usually get a reply to my request within 24 hours and they have, on one occasion, really gone the extra mile for me. It is why I keep using their software and producing their quality photobooks.

Products used:
Photobooks

Thumbnail of user mariak1460
1 review
0 helpful votes
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May 13th, 2024

I love Photobook because it provides you with a great quality product at an affordable price, and you receive your products in a very timely manner. It's been years I've been using this website to make my albums, and never had any issues.

Tip for consumers:
Try it, you won't be disappointed!

Products used:
Photo albums

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