• Serta

Overview

Serta has a rating of 2.6 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. Serta ranks 54th among Mattress sites.

How would you rate Serta?

Reviews (5)

Rating

Timeframe

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Thumbnail of user raeannl2
1 review
0 helpful votes
February 23rd, 2023

This is what our mattress looks like still after a week of letting it air, we cannot use it, we have tried everything that has been suggested, how can you say they are sleep ready the same night?

Thumbnail of user jamesz64
2 reviews
3 helpful votes
January 4th, 2019

Like sleeping in a saggy bowl of hot soup a b h h h h h u by ubyu jc uuvvgyvggf hhyhgggyy; hhhhhyyyhyyyyyyyyyyyyyyyyyyggggyyyyyyyyyfffhtrg

Thumbnail of user roberty23
1 review
0 helpful votes
May 9th, 2015

I wanted to get an adjustable bed frame but wasn't sure where to start. I remembered my friend got their matress from serta.com and decided to see what options I had. I was able to find the perfect adjustable bed frame and even found a great matress to go with it. I now look forward to going to bed because I feel like I just melt away into sleep when I lay in my bed.

Thumbnail of user stefaniee3
3 reviews
3 helpful votes
August 18th, 2017

We have purchased a mattress and adjustable base along with several accessory items. THEY HAVE THE WORST CUSTOMER SERVICE! I was trying to return a mattress encasement and was given the run-around. One place would give me another number to call, that number says they can't help and referred me back to the same number I called. This went on 6 times before someone finally tells me "just send it back to the address on the return label" AND they charge 15% restocking fee! Plus the price of shipping. I have a feeling this issue is not over. I'm even leery about sending it back, why? So they can tell me it was never received or even worse, that I sent it to the wrong place. I just have that feeling with them. Nobody knows what they are doing there. I will never order from them again.

Thumbnail of user benu4
1 review
0 helpful votes
January 12th, 2016

When I was looking for a new matress, I was worried about what to do with my old matress when I bought the new one. I found a matress I loved on serta.com and decided to order it. I called before ordering and was happy to hear that they also offer white glove service and can away my old matress away for free!

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