SHEIN

1. They send out things in multiple batches on the same order.
2. You have to choose from multiple batches when processing a return.
3. There is no way you can catch hold of a live agent except after your first purchase.
4. Their shipment gets delayed for no reason.
5. Raising a ticket often means being tossed between departments with no actual results.

I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size, it's been going on for weeks and still I haven't been refunded. Avoid like the plague!

This will be my first time having an issue with shein but today i purchased some boots they charged my card and a few hours later cancelled my order but never refunded the money. This is a big no no for me because i never cancelled the order and i never received a refund. I dont appreciate neither action because before you just cancel an order at least semd the person's money back.

I sent back a single breastfed jacket with pants, 2 casual shirts, and two tee shirts all too small. They did not pay me.for my suit which was 31.46 but they p a I'd me for those cheap shirts, but didn't pay me for my outfit, nor did they send me my outfit back. I will never spend another dollar with them
I AM PISSED,PISSED,PISSED.

After purchasing one item to see the validity of the company, I was satisfied and therefore went full speed ahead and ordered several items. In the beginning, you get text emails encouraging returns that are free before 30 some days but try to return there is absolutely no communication even when you contactcustomer service. Then you see all the restrictions, the return items does not process what a mess pay more stay in America.

I received an email from SHEIN that my package was delivered March 24,2024. I emailed them and went to their website to let them know that I have not received any package nor sign anything. I have been trying to reach out to customer service but no one can contact to except the bot service that is useless. It's a really horrible and frustrating experience to reach out for someone to help me to find out where my package is!

This is the most unprofessional non thorough company I have ever had to use! I placed my order dec 15 and I paid for express shipping. On Dec 30 I haven't received 1 item. I haven't been given any tracking updates just emails about more delays. They used DHL for delivery and their website malfunctions and not useful. Purchased almost all my 10 y/o Christmas gifts from Shein. Safe to say her Christmas is ruined.

I placed an order Jan 20th and and received an email with my order # and a Tracking # and have not been able to reach a customer service agent.it says I have no order but I do have my order # and they did take my money of 29.00
I just would like my order if not a refund. This co is not customer friendly it is poor. Sad that they don't have customer service to resolve delivery issues.

I have been a loyal customer for years, and they suddenly started scamming me. They don't allow live chat anymore, and there is no way to get refund. I tried ticket repeatedly and just get the same bot messages that refuse to help or else they just close the ticket with no help. I am going to have to do chargeback and never shop here again. They will also be reported to the FTC. Very disappointing that customer service is suddenly non-existent after I was sent an entire order of wrong sizes.

I ordered about 17 items most were for this upcoming Easter. This order included my grand daughters Easter dress and shoes. They kept pushing the delivery date back until now it's been almost a month. They stated that as a courtesy they would provide a refund but I would still receive my order. Now when I check the website the items are not there. States they've been refunded. What about my baby's Easter dress and the other 17 items? This is a shipping nightmare!

This store is a COMPLETE joke! They don't honor their price adjustment policy! I purchased MANY items and within a couple of days, the price was reduced significantly! I get a pop-up that the price isn't lower than when purchased? REALLY?! I brought this to customer service's attention who asked me to send them screenshots of my order and the current prices, which I did and it took me almost 15 minutes to do so! What do they tell me? I didn't meet the criteria? WTH?! The bottom line is that these scammers don't honor their policies...PERIOD!

Each time I place an order from SHEIN they would send me used, stained and torn clothes clearly that has been worn before as the clothes would smell of body odour! I have never experienced this kind of treatment from any company in my life of online shopping. This company needs to be shut down asap. Please note that those images are just a few of the many that I have received in the past.

I always been a loyal customer to Shein, my poor mother bought me a gift card for the holidays. I purchased some clothing and used my Gift card, I returned the merchandise for different reasons. Was waiting to be credited to my wallet for the return, Shein claim they don't credit money from gift card" What a way of steeling money from customers. I was so surprise. Do not get anyone gift card if you don't want to loose your money. I will not buy anything else from them.

I signed up for SHEIN text messages per a prompted request on the app, in order to receive a 15% discount on my next purchase. The following day began a long barrage of emails and phone calls from so many different solicitors. Never once had that problem before I agree to texts from SHEIN. It's quite clear that they are selling customers personal information to solicitors without customer consent.

Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.

Once received. They won't allow returns. There is no place to authorize or contact to initiate. Beware!

I received a delivery notification both by email and on my the app stating that all 15 orders that i purchased were delivered. All orders were not delivered and because i have had recent issues with theft. I tried to reach out to SHEIN to see if they could either replaced them or refund me for them. They don't provide a contact number, all that they have is a so call chat. Further their optional questions are very limited prevented me from making an accurate selection so that i can place the correct complaint in the chat.

In addition, Shein tried to charged for some kind of a "customer support" with one of their specialized agents which attempted to charge me $55/month to register for furthering customer support services likely my bank rejected this charge attempt.

Shein is horrible and lacks total professionalism. They are absolutely apart of the issue along side the thief that stole my packages.

Stick With Amazon! This place is a joke. It's literally hit or miss. Maybe you'll receive something decent or maybe it'll feel cheap & itchy. Maybe you'll get your package or maybe they'll let it pass through so many hands, without tracking availability, that it'll just disappear. Over these bootleg little shops with all the hype but zero results! If you have time & money to blow you'll love this place

I have bought from shien a few times. I understand it takes longer to relieve because it's a cheap site. But my last order I placed was over 200.00 I waited 19 days. Still no order so I reached out to customer service. She proceeds to tell me yes there's something wrong with your order. It's been sitting in Chicago for over 2 weeks. So I just had her refund me. Didn't even get my stuff and I was only refunded 96.00 I'm so annoyed and will never ever shop here again. Don't waste your time.

The material posted on Shein's site is full of lies. I bought it because the description said it was 70% cotton. Due to skin disease, I cannot wear products that are less than 60% cotton. However, the product I received was 100% polyester, and Shein specified that it was the only product that could not be returned. Isn't that a scam? Of course, I contacted customer service, but it's pointless because they just give me a canned response from a machine. This store is only used by people who want clothes made from 100% polyester. (the worst quality and just few cents cost)

GSHNFC*******P5

I recently ordered a casual two outfit from these people which finally arrived. Just picking up the package I could immediately tell that it was poor quality. Upon opening the package it was as I suspucted, very poor quality, being so thin that you can see straight through it. This is definitely something that I'd never wear, and will throw in the trash. Avoid this company and their products by all means because it's a rip off. If I could've given a half star, I would've.

First, the things you buy are legit. The issue isn't the product. The issue is the attempt at processing orders you don't place.3 times I've received decline notices for orders and items I have never even sought out let alone put in a cart. So SHEIN does try to create orders to ship based on your previous purchases, and then tried to push through the sale. Fortunately my cc notifies me immediately. Because of this, I've deactivated my SHEIN account. Attached are the recent attempted orders. Ironically, I have never before purchased sportswear or even shown a preference to it.

Clothing and customer service needs help. Products is rejected poor quality trash sweater arms even with bottom of sweater. Save your money and go to goodwill. After the rip off return rates your better off.