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    21Threads

21Threads

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Overview

21Threads has a rating of 3.0 stars from 308 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about 21Threads most frequently mention customer service, christmas shirts, and multiple times problems. 21Threads ranks 14th among General Apparel sites.

  • Service
    33
  • Value
    64
  • Shipping
    64
  • Returns
    10
  • Quality
    64
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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15,458 reviews

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How would you rate 21Threads?
Top Positive Review

“When my best friend passed away, I wanted to honor her memory in a special way.”

Kenneth B.
3/2/23

When my best friend passed away, I wanted to honor her memory in a special way. 21Threads worked with me to create custom embroidered patches I distributed at her memorial. The quality and attention to detail were outstanding, and the patches were a beautiful tribute to my friend. Thank you, 21Threads.

Date of experience: 3/2/23
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Top Critical Review

“There's a reason sales are final. The fit and sizing is nowhere near normal.”

Scott M.
1/25/24

Purchased a Raglan Tee in size Large. Been buying Large shirts for the last 20 years. Different brands have different sizing but this one fit like an xl-2xl. No exchanges so stuck with this garbage. If this were a true legit company it would stand behind its products and allow returns. Avoid this company at all costs.

Date of experience: 1/25/24
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Reviews (308)

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customer service (73)
Thumbnail of user scottm3676
Illinois
1 review
1 helpful vote
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January 25th, 2024

Purchased a Raglan Tee in size Large. Been buying Large shirts for the last 20 years. Different brands have different sizing but this one fit like an xl-2xl. No exchanges so stuck with this garbage. If this were a true legit company it would stand behind its products and allow returns. Avoid this company at all costs.

Tip for consumers:
Optional returns

Products used:
T-shirt

Service
Value
Shipping
Returns
Quality

Date of experience: January 25, 2024

Thumbnail of user kennethb1563
Texas
3 reviews
0 helpful votes
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March 2nd, 2023

When my best friend passed away, I wanted to honor her memory in a special way. 21Threads worked with me to create custom embroidered patches I distributed at her memorial. The quality and attention to detail were outstanding, and the patches were a beautiful tribute to my friend. Thank you, 21Threads.

Date of experience: March 2, 2023

Thumbnail of user cl180
Georgia
1 review
0 helpful votes
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March 15th, 2019

"So thin (read "poor quality") the white areas appear gray. So poorly printed that the image is way off to the left-side (see pic). The XL's I bought for my buddies are massive (like TENTS!). The only positives are that the Medium is actually a Medium and the material is so thin that it's soft. So I guess there's that. Oh - and it took a full 15 days to arrive! Finally, they don't accept returns. Read their Terms of Service and you'll see that they choose to edit (negative) reviews. AVOID ordering from 21Threads if you care at all about quality, customer service, or supporting a stand-up company!"

Date of experience: March 15, 2019

Thumbnail of user brystonp
Oregon
1 review
0 helpful votes
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October 12th, 2019

Great customer service and very good looking product! Ordered for me and my girlfriend and it was delivered on time. I will be looking at purchasing one of the many different designs in the near future!

Date of experience: October 10, 2019

Thumbnail of user laineys3
Colorado
1 review
0 helpful votes
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November 6th, 2019

Ordered some new shirts for the holidays and they are totally perfect! They feel so soft and comfy and are freaking hilarious so everyone is gonna get a good laugh out of these lol. We ordered them early to make sure they got here in time and we were surprised to see that they arrived in only a couple of days! We also decided to change one of the baseball tee designs last second and they were so good about accommodating our request! I definitely recommend 21threads to everyone!

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2019

Thumbnail of user brandonr293
Stacy A. – 21Threads Rep

I'm glad our customer service staff took care of you quickly, they rock and you guys are awesome customers! Cheers!

Thumbnail of user jacquelineb155
New York
1 review
0 helpful votes
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November 6th, 2019

I used to be a firm believer in wearing super tacky sweaters during the holidays but I saw an ad for these guys on Instagram and thought why not give it a shot... and I'm so happy I did! This shirt is so comfortable and fits great. The design is great because I love Christmas Vacation and it even has a sweater type design on it so I get the best of both worlds! I saw they had a bunch of other hilarious designs and I will definitely be ordering more from 21Threads!

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2019

Thumbnail of user brandonr293
Stacy A. – 21Threads Rep

Sweaters are a thing of the past! :) :) . Love the pic, you rock Jacqueline!

Thumbnail of user kristena74
Ohio
1 review
0 helpful votes
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October 3rd, 2019

I've always had a great experience with the products I've ordered and the people are awesome. Besides I would rather support a small up and coming company than a big box corporation any day. Give them a chance, you won't be disappointed!

Date of experience: October 2, 2019

Thumbnail of user josephh1152
India
10 reviews
3 helpful votes
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December 8th, 2021

I've bought from 21 Threads 4-5 times and have always been pleased with the results. The shirts may run a very little small, so size up if you like a larger fit. My experience was positive. I'm a huge believer in excellent customer service.

Date of experience: December 8, 2021

Thumbnail of user joshuaf545
Australia
1 review
1 helpful vote
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November 18th, 2022

Satisfaction guaranteed, every time! My orders have been filled quickly and efficiently. If there is ever something wrong with an order, store will correct the error immediately, and are nice about it also. Love them!

Date of experience: November 18, 2022

Thumbnail of user jb1507
Canada
1 review
0 helpful votes
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January 23rd, 2020

Ordered 4 weeks before Christmas, order never arrived. Track package didn't work, emailed customer support multiple times. No reply. Poor poor service. Super disappointed... shirts looks so fun, but wasted money! Don't bother!

* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 24, 2019

Thumbnail of user kristinar39
Arizona
1 review
0 helpful votes
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October 3rd, 2019

Every year we do an annual Christmas bike ride where we deck out our bikes and ourselves in Christmas attire. Each year we wear funny themed shirts and hats. Last year, a group of about 10 of us ordered our shirts from 21 threads and we can't wait to order again this year. I'm excited to see what the Christmas collection has in store this time!

Date of experience: October 3, 2019

Thumbnail of user kimo139
Washington
1 review
25 helpful votes
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April 15th, 2020
Verified purchase

I wanted to create care packages for my essential employees working every day to keep our apartment communities open and our residents healthy and well. Brandon was SO awesome and shipped them quickly to me and I was able to put some very needed smiles on my teams faces! Product was exactly like stated on the website and I would order again and again!

Service
Value
Shipping
Quality

Date of experience: April 15, 2020

Thumbnail of user brandons324
Ohio
1 review
0 helpful votes
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November 16th, 2019
Verified purchase
• Updated review

It's been about 2 weeks since I placed my order. I contacted their support link and they were on it. The explained what the issue was, corrected it, and offered me a percentage credit. Great recovery!

Reason I chose this business:

I've seen some good reviews and wanted to get the family some Christmas shirts

Reason I chose this product:

I've seen some good reviews and wanted to get the family some Christmas shirts

Service
Value
Shipping
Quality

Date of experience: November 16, 2019

It's been about 2 weeks since I placed my order
December 15th, 2019
Verified site experience
• Previous review

* 21Threads attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 15, 2019

Thumbnail of user sandrab1313
Florida
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

Love the shirts I ordered but there was some confusion as to the delivery date, I paid extra for fast shipping. The customer service rep was rude, nasty and insulting. This has turned me off to ordering from them again.

Date of experience: April 10, 2020

Thumbnail of user anthonyg430
Texas
1 review
0 helpful votes
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November 6th, 2019

Ordered these shirts recently for my girlfriend and I and they are awesome! We love dressing up together for different events and these are perfect for all the Christmas activities we have planned. We are very impressed with the quality and fit of the shirt as you never know what you will get for something from an Instagram ad but we are glad we went with 21threads and we have been recommending them to all of our friends and family!

Service
Value
Shipping
Returns
Quality

Date of experience: November 4, 2019

Thumbnail of user brandonr293
Stacy A. – 21Threads Rep

What a great picture! Thanks Anthony!

Thumbnail of user jordand82
Canada
1 review
0 helpful votes
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October 5th, 2019

21 Threads is probably the best online retailer I have ever dealt with.

I had ordered several Christmas themed raglans for gifts last year. Unfortunately after I had placed my order, Canada Post started a rolling strike and there were significant delays in delivery.

I was starting to get concerned about the delivery of the items in time for Christmas, I had reached out to 21 Threads expressing my concerns and their customer service team got right on working on possible solutions. Thankfully the items arrived shortly after I reached out to customer service and didn't need to pursue any other options, but it was wonderful to know that they truly care about their customers.

Date of experience: October 4, 2019

Thumbnail of user caroliner85
Hong Kong
1 review
0 helpful votes
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November 1st, 2019

Ordered some shirts for my girlfriends and I for our holiday parties and they were a total hit! Super comfy and a great fit and they shipped out so quick! I will definitely be ordering from 21Threads again!

Service
Value
Shipping
Quality

Date of experience: October 31, 2019

Thumbnail of user brandonr293
Stacy A. – 21Threads Rep

What a great photo! Thanks for supporting 21 Threads!

Thumbnail of user michaelh1621
Tennessee
1 review
0 helpful votes
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November 6th, 2019
Verified purchase

These shirts were listed on Facebook. We loved them. The site was easy to use and we ordered. We immediately got a response from this company. The items we ordered were shipped immediately without any delays. This company sent continuous emails notifying me of the status of my order. The shirts arrived exactly when I was told to expect them. The shirts were great and exactly what the picture showed. Incredible experience and will do business again.

Date of experience: November 6, 2019

Thumbnail of user brandonr293
Stacy A. – 21Threads Rep

Thank You for the great order Michael! We have the BEST Customers/Fans!

Thumbnail of user williamp3007
Netherlands
3 reviews
2 helpful votes
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November 25th, 2022

Amazing to work with! Top quality products and amazing customer service make this store the best in the business. I recommend them to everyone I know. I have been using them for about 3 years and they always come through with value and a great finished product.

Date of experience: November 24, 2022

Thumbnail of user robertr3229
Germany
3 reviews
0 helpful votes
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December 15th, 2021

I bought it for the first time with a purchase, one hundred percent satisfied, excellent serivs and a new product. I made an order through the website, delivered quickly at the agreed time, everything was of high quality. Thanks!

Date of experience: December 15, 2021

Thumbnail of user micheleg184
Massachusetts
1 review
0 helpful votes
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April 11th, 2020
Verified purchase

I ordered some "social distancing " shirts to add in with our Easter baskets. They arrived on time & I was pleasantly surprised with the quality of the shirts. True to size & soft. I would definitely order from here again!

Date of experience: April 11, 2020

Thumbnail of user katieh189
Massachusetts
1 review
0 helpful votes
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October 3rd, 2019

I've ordered from 21 threads at least 2 separate times - once a set for a pub-crawl team and the second time for a family party theme - both times the shirts were a hit. Ordering and delivery were efficient. I'll definitely be ordering in the future and frequently recommend to my friends!

Date of experience: October 2, 2019

Thumbnail of user owenm185
Australia
2 reviews
0 helpful votes
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November 18th, 2022

Great product. Great experience! Very polite, proactive, professionals. The experience was awesome and the product is exactly as advertised. I constantly get good feedback from everyone. Will definitely do business again in the future.

Date of experience: November 18, 2022

Thumbnail of user eileenh135
Pennsylvania
1 review
2 helpful votes
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April 16th, 2020
Verified purchase

I ordered two t-shirts during the BOGO sale. Both have funny sayings and I get compliments when I wear them. They are lightweight and true to size. I am typically an 18/20 in women's clothing and I ordered up, not knowing what to expect (I ordered a 3XL) and although I could've sized down, I like the extra room. The lettering is part of the shirt itself so no worries about it falling off. I would definitely do business with this company again.

Date of experience: April 16, 2020

Thumbnail of user davidr4233
New York
3 reviews
0 helpful votes
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December 21st, 2021

The other day I received my order. I liked everything very much. I was just delighted. The clothes are of good quality, everything is very neatly packed, looks exactly like in the photo, it can only differ in shade. I really like that the assortment is large, in one place you can order everything you need.

Date of experience: December 21, 2021

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Voted The World's Funniest Christmas Shirts! Choose Between Naughty & Nice With 21 Threads Shirts & Sweaters. Men's and Women's - Fast Shipping. Shop Today!

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Thumbnail of user brandonr293
Stacy A.
CMO

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