Clara was absolutely wonderful in walking us through the seat options that meet our room needs. Cannot wait for the seats to be delivered.
7/12/24 Update
Seats delivered and look great in room.
Tip for consumers:
Great customer service from Clara.
Products used:
Theater chairs
Joseph was extremely knowledgeable and helpful from prior to order through delivery insuring that I got what I wanted and needed.
Products used:
Captains Chairs
We have had our seats for a year and they work great. Wonderful customer service when one of our ports broke. They sent it in less than a week with an easy video to replace.
Huge selection of fine home theater chairs and seating in addition to friendly and helpful staff! Richard the showroom manager was very knowledgeable, helpful and patient while attending to our questions and concerns about home theater chairs! He was able to explain how to connect the SoundShaker amplifiers I would need to connect to my Anthem AVM-70 pre/pro! That took a lot of worry off my mind because I didn't know how to connect it all up! It's wireless! Awesome!
I purchased 7 Apex home theater chairs for my dedicated HT room! THEY are NICE! Adds that elegant touch of awesomeness my home cinema experience! The sound shakers...WOW they kick and add that 4D movie experience! Just wow's my guest and my family! Tray tables are awesome and I got a bonus tablet and cell phone holder with my purchase just for writing a review for 4Seating! That's real handy!
Tip for consumers:
Awesome experience considering amount of purchase!
Products used:
Apex HT Chairs
We have had our sofa for 2.5 years. We bought the Cavalry Big & Tall. My husband is 6'4", 225 lbs. He is tall, not big. The sofa is rated to 400 lbs. The seat is crushed under weight. The 7000 grade leather is faux leather, not real or 7000 grade. It is an expensive sofa to be breaking down so soon.
Products used:
Cavalry Big & Tall sofa
Zack at 4seating took the time to go through the best options for seating in our Home Theater. We discussed how many chairs per row. He took the time to answer all my questions on the products. Just an amazing experience
Megan in customer support took the time to help with a few replacement trays that came defective. Just an amazing experience with her as well.
I can't say enough about the total buying experience and customer service I have received from this company.
Thank you
Jeff and Christina Dunemann
Tip for consumers:
Nothing
Easy to navigate
Products used:
4seating
Theater seating
2 rows of 4
I got the standard 4 Seatcraft Virtuoso and love the quality as it really feels the same if not better than the high end movie theaters. It is very comfortable and love all the features it comes with and very happy I decided to go for the additional features.
There was a mix up with sound shaker ordering which the customer service representative corrected quickly accounting for the inconvenience and provided top notch customer service (Thank you Megan). Shortly after I found that one of the lights were not working and Manuel (Manny) on a separate call walked me to thought to find a loose cable that came loose during transport. He spent the time with me and never made me feel rushed. Even with these issues, they took care of me and the wait time when calling in was non existent. The service alone has made me a loyal customer and I would find it very hard for any competitor to match the level of service and care I received. Thank you!
Products used:
Seatcraft Virtuoso standard 4 seats
Very satisfied with quality of captain chairs. Service was above and beyond. From Clara in sales - to shipping and fast deliver - to installation instructions - and customer service with Megan and Manning. Great experience and will highly recommend Shop4Seats!
Products used:
RV captain chairs
Our experience with 4seating.com has been fantastic. We found them from an online search and reached out via phone for additional sales information. Our salesman, Joseph, was very helpful. The furniture delivery was timely and the chairs are gorgeous and just as we expected. When I recently contacted customer service, Megan was able to quickly resolve my issue. There was no hassle and I was able to email and speak with a live human :) Every interaction has been positive. Highly recommend!
Products used:
Theater chairs
They helped me throughout my order. Went beyond my expectations. Great customer support I would highly recommend them
Richard Valdez helped me very fast and will send me another chair, he addressed my problem immediately and researched it. I recommend this company to everyone.
Products used:
Recliner chair
Purchased 4 heat and massage recliners, 2 cuddle seats. Zack was brilliant and extremely helpful in the whole process. He went over and beyond with all the follow ups and questions I had. Rich helped me with a service request i had. 5 stars for both Zack and Rich!
Products used:
Seats
I bought 3 chairs in couch formation earlier this year. Sprung for the heat and massage and love it! I just had an issue with a loose thread and Megan was very prompt and helpful. She has me totally taken care of. Highly recommended 4 Seating and Megan deserves a raise!
Had a conversation with Megan Moore and she was awesome! She was very patient while I rambled through my explanation of what was wrong with my 4seating home theater set. She guided me through the relevant steps to get the right information about the parts the parts needed to repair my seats and was very responsive to phone calls and emails. She also directed me to parts of their websites where my questions were answered. Megan was nothing short of amazing and nice. Was easy to talk to as she made sure she heard you right by repeating your feedback. She had the parts needed posted by fedex to arrive within 3-5 days.
Products used:
Bought replacement parts
Some of the best customer service I've ever encountered. I spoke with Joseph on multiple occasions and every time he was so helpful. This guy is super knowledgeable! Great personal skills. Thank you Joseph! I appreciate you Can't wait for my chairs to come!
So after drilling this guy for days with questions he never wavered in his outstanding knowledgeable professionalism. Absolutely would not go anywhere else with my business because of this guy. We are also ecstatic for our seating! Thank you very much.
Tip for consumers:
Zack is the best rep ever
Products used:
Row of 3 diamonte collection
After having issues with our loveseat I contacted 4seating for service. Megan was cheerful, called me back in minutes, after getting our repair approval. Hard to get good customer service these days, this is how it should be. Thank you!
Products used:
Theater seating loveseat
I just placed an order for 6 theater chairs and Joseph was extremely patient and helpful. He managed my expectations by providing a description of the process, step by step. Excellent customer service thus far!
Just got off the phone with Zach. So pleased with his knowledge of the products and to top it off he was so friendly which is truly a blessing in this day and age! Placed our order with him and can't wait to receive the chairs. Thanks again for truly caring about your customers.
Products used:
Theatre seating.
I just love my new seat.
My Brother has 4 Diamond collection for his home theater and I had to purchase one for my household...They are strong and leather is pure comfort...
Customer service was fantastic, My seat arrived in less than a week.
Tip for consumers:
Excellent Customer service and products.
Products used:
The Chair
Working with Megan was absolutely amazing, she was very attentive and helpful when I ran into some scheduling issues beyond my control and with providing assurance that my seats would approve in perfect condition. They did, and her promptness made all the difference. Will be recommending to others.
Tip for consumers:
Megan made the difference, extremely helpful
Products used:
Seats
We purchased four cinema seats and a large black sectional with two Ottomans from four seating. The sectional has less than 1 inch of cushion in the seats. We contacted the company and sent pictures and they said sorry they will not refund discount or even send extra filler to make the sofa appear as it does in pictures online. We do not recommend purchasing from this company.
Great customer support! Within 1 business day response from customer service from a friendly and attentive representative.
Tip for consumers:
Great Customer Service
Products used:
Seatcraft Grenada
Not worth the wait, I can't review the produce because I am still waiting. It was delivered to Chattanooga 3 days ago after waiting over a week and now it will be 3 weeks until I get it... I live one hour away. I paid $200 for white glove delivery so I can wait 3 weeks for 2 chairs. I would cancel my order but its a 30% charge plus freight... are you kidding me? I also paid for the extended warranty which I'll probably get screwed on that too. Total price for 2 chairs is $2700 and I have a very bad feeling about this. Buy from Costco or somewhere more reputable.
Tip for consumers:
Don't use White Glove service for sure and I would recommend using Costco
Products used:
theatre chairs
This is an edit of my first review. Customer service for 4 Seating was very stand up, friendly and considerate. I received two calls from them to make sure I was satisfied with my product. Thank You 4 Seating
I have yet to receive our chairs but at this point the shipping method is absolutely horrible. Once it is out of 4seating hands it becomes a mess. I received a message with a tracking number telling me the date I would receive the product so my wife stayed home from work. As the day got late I called the shipper and WOW I got the rudest woman on the phone who was working from home which sounded like she was in a cave. After not letting me speak she basically yelled out that I had to make an appointment to get my order ( First time I had even heard of this). The appointment is for five days later than the orginal tracking date. I'll let you know how it goes then.
We have the Largest Selection of In-Stock Ready-to-Ship Home Theater Seating and Home Theater Furniture Available!