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on 11/19/19Hello Judy. AboutFace is a very reputable mystery shopping company with over 23 years in business. Unfortunately while some shoppers have been paid late at times, shoppers are ALWAYS paid. We are working with Shar and providing guidance to her to resolve her account issue with PayPal so that we can then process her payment. Feel free to reach out to evaluatorrelations@aboutfacecorp.com with any other questions or concerns.