Aéropostale

Ordered some pants, returned them and never got my refund… then they issued me gift cards even though I paid with Apple Pay visa. Many attempts at calling and chatting and emailing they all say yes it was refunded to your visa! Nope you gave me two e-gift cards! Finally got someone to say oops and they would mail me a check and still over a month later I haven't seen it.

I placed an order on August 1st and it has yet to ship. Online it still shows awaiting fulfillment. Customer service is useless and uninformed. I will never purchase from Aeropostale again, no matter the sale.

I had placed an order in nov 2021 amounting to $53.59 on the international website however have not received it till date, i. E. 26 jan 2022. The customer care staff is uncooperative and condescending and extremely rude on live chat! Would never recommend buying their products online as they take months to provide refund and never deliver the promised products. Completely shattered with my first ever transaction on their website...

I wish there is a way to give 0 stars.
Placed an order on 09/09 and so far on 09/24 nothing! Contact online twice and called customer service twice. All I got is they are experiencing a delay and sorry about that! Obviously I am not the only one who are experiencing this. Look at many of the other 1 star reviews! This is a store wide problem and they should clearly indicate on their website about this instead of the 3-5 days to ship nonsense! Also when I tried to cancel the order, they told me they can send a request but can't guarantee it will go through. Something is seriously wrong with their system!
I bought some fall clothes for my teens and the weather is getting cold. I am really worried that they won't be able to use them this year and next year they will be too small! Passed so many other good deals since the order, so so frustrating!
If you don't want to experience this, DO NOT buy online from Aeropostale ever!

Been 16 days since I ordered from them. And still waiting. See others wait longer they should specify this in the website, but they don't cause they want to get your money. They say they only get paid when ships. But if you use a debit your bank ties it up. I feel like it's a scam Perpetrated by Aeropostale. And their customer service is in a bull response. And it doesn't matter what you ask. It's the same bs. They should say on website that their online service is backed up. But no, get that money. Totally dissatisfied

So I ordered an Aeropostale shirt online, and it turned out to run very small. I thought, well, no big deal, I'd just bring it to the store and return it. Apparently, because I had paid for the shirt with my Paypal account, I simply cannot be refunded (which sounded absurd because EVERY other clothing brand I buy from have been find with Paypal). I was told by the cashier that I could return exchange the shirt for an item of equal or lower price. She didn't even offer the option of getting a gift card instead of money. Overall, frustrating situation.

I'd still recommend the brand though. If you know your size, you can wait for their massive sale ($10 for shirts, $20 for jackets and pants, free shipping, what's not to love). However, just for the sake of my horrible experience, I'll still leave this brand a one star.

Worst customer service I have ever received. Will never do business with them again. Because of a medical skin condition I have to wash everything before wearing. They don't take returns after washing.

I ordered on Aug 8th. It's been 24 days and my items still haven't shipped. Customer service only gives copy and paste answers. They refuse to give me a refund or my items. I will NEVER use this company again.

I originally ordered two items from this store both amounting to around 18 dollars. Consisting of a 15$ item and a 3$ item I threw in just because i was already ordering. Low and behold i got an email saying that the 15$ item was out of stock and i would still have to pay the full shipping fee of the 3$ item. Without giving me a chance to cancel the order because they decided to ship it straight away. After trying to reach out to customer service from Aeropostale I was told there was nothing that they could do. I'm just confused why there was no confirmation required from my side to carry on with the order.

Offers great quality clothing for affordable prices. Website is easy to navigate. Online deals are offered routinely. Shipping is fast and hassle free. Clothing itself is of excellent quality and stylish. Review would be five stars however I received some jeans that smell like sulfur. Washing and drying them does nothing but make your other clothes smell like sulfur. Other than that no complaints!

I ordered 2 pairs of men pants, I received only one. Called customer service, they promised to send me a refund. It was 3 weeks ago still didn't get anything. Called them and they said they have problem with financial department. Very bad customer service.

I have called a few times and have spent anywhere from 30 mins to 48 mins on hold, eventually I hang up as they never answer the phone. The chats are like talking to by 5 year old grandson, they have what seem to be generic answers, and cant give you any specific answer. I will never buy anything from this brand again. Terrible experience.

It literally says on the site to order by noon 12/15 to get by 12/24 but has yet to ship. Instead I received an email stating I can get $10 off an order of $40 due to delays. Oh boy $10 for the total waste of time and money I spent and have to go get gifts for my daughter elsewhere then turn around and return all of this when it finally makes it. How do they know I'm not spending my last dollars! I asked if I could pick the order up in store she told me I NEED to wait and no I cannot then proceeded to keep trying to end the conversation with no remedy at all.

Ups has a tracking number and it was picked up and supposed to be sent to me by USPS. I NEVER RECEIVED IT.i called customers service...I've never been more unhappy with any company...customer service is the worst I've ever talked to. Absolutely disgusted. They are the worst do not buy from them

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Please do not review if you are affiliated or have a conflict of interest with this website. Ordered on a 50% off clearance. The order did not get placed but the money was held on my card. After waiting 8 days for the release the manager gave me the 50% off for "failed attempt" just had to choose the items and call it in. Did that the items online did not match their computer (there's was more) so the Rep was fixing the prices and supposedly giving me the 50% off. Well she charged me full price with the higher pricing and stated I'd get a credit in 3-5 business days. Well 4 phone calls and a week later nothing but a promise a manager would call back. That was 4 days ago. Never again.

WOW, WORST ONLINE SHOPPING EXPERIENCE EVER. Ordered 4 items, used my $50 gift card and remaining balance on my credit card. When i submit my order it says 3 items no longer avail. But the order for the 1 item went through anyway; didn't even give me the chance to review or cancel. So i attempt to cancel online but can't pull up my order. Called c. S. and they can't help me either and that i should keep trying; it's been almost two hours. The worst part, out of curiosity i inquire about the balance on my gift card and it says zero. How's that possible? The 1 item was nowhere near $50. I was told to call back the next day cause they can't do anything for me until then. Called the next day and they finally said that it was their system error and they had received numerous complaints from other customers regarding the same gift card issues. Yet, they can't credit my balance until several days from now. In short, they can't help me cancel my order but they can deplete my entire gift card.

I did not receive my package they told me I will get a refund soon as my package got back to them I been tracking the package when they got the package I called that was two weeks ago still not giving me my money back. I been on hold over hour off and on for the last few days. I am still fighting for my refund. Will never order from them again

I went in to the location at Woodland Hills mall to buy some tshirts and asked about the return policy since we can't try them on right now. Alana, not sure on spelling, told me that returning items takes away from everyone else because they can't go back out for sale for 3 weeks. I said it's not my fault I can't try them on before leaving the store and I didn't appreciate her telling me that I was being inconsiderate if I returned anything and she told me I'm just letting you know that if you return anything you're taking away from other customers. Then the whole time I was shopping her and the other employee were just whispering and laughing and staring. They were extremely rude and showed no interest in helping their customers

It's terrible that there's no -1 star rating here. This clothing company does not even deserve 1 star. DO NOT ORDER ONLINE. Their customer service is very unhelpful. I cancelled my purchase less than 2 hours after making a purchase because I did not receive any confirmation email whether my purchase went thru or not. When I called their customer service, they said they will cancel it and refund within 3-5 biz days which they did not. No email confirmation again about this request, i called again after 4 days and was advised that there's nothing that they can do anymore because the order has been shipped already. Asked for a supervisor and the supervisor was rude.

I used to shop a lot at their stores. I loved the quality of their clothes and they would last me years. For the past few years, their quality has gone down the drain. Their fleece pieces are so thin, and after wearing and washing once, the items start pilling and looking overly worn. I'm very disappointed at their quality and would not recommend. Also, not everyone wants a big logo on their outfit.

Ordered over 100 dollars worth of goods including a buy one get one pair of jeans. I recieved three items after waiting for 2 weeks. I had to repetitively ask by email and phone the status and what what will and won't be sent. I did receive an expired discount code for my troubles.

I clearly ordered a product on Monday to have a two day ship. Meaning I should have it clearly by Friday and I'm not gonna receive it until Monday the following week that is more than a two day ship. I called the customer service and they are rude and she don't give a crap about your feelings or your needs!

I went to Aeropostale and I found something very kewt and instantly fell in love. Not to mention they played my favorite song! Could this store get any better? The answer is no because my experience was so great that I will always go back there because they play the best music and have very stylish clothing. I would definitely recommend to anyone in my family including my dog. She like to be fashionable.