AHS American Home Shield

American Home Shield is a scam. We have been with AHS for 19 years. Over the years they have denied most of our claims. I have not cancelled this account because I was told that they would replace our air conditioners if they could not repair them. Both AC units went out around the same time. We are replacing both AC units and AHS is only paying $200.00. All AHS has done is delay the process. We live in Surprise, Az and the temps have been around 115 with high humidity and we are older and they do not care.

Bad providers that constantly no show, yearly reductions in coverage, yearly increase in both contract price and service call price, and absolutely the worst customer service I have encountered in a long time.

Garage Door opener broke (the springs). They are covered per the contract. Been over 30 days and NOT a single contractor with in 100 miles wants to work with AHS so they are forcing me to take a CASH-IN-LIEU offer. The offer is $170 when the CHEAPEST estimate i have is $580. AHS is stating they are only offering to pay for fraction of the cost because they aren't covering labor. NOW my contract CLEARLY states they are to pay a reasonable repair fee which include parts and labor. They are refusing... So I have to pay my $94 monthly fee. $125 service fee... they are going to pay me $170. SOOOOO that means i lost $49 to them PLUS the $400-$600 for the repair.
Tell me how that is service? So in the end it is costing me EXTRA money to have their service, not to mention the calls and frustration for the last 1.5 months. My car was trapped in the garage for 3 weeks. FYI their contract states 48 hours. It has been more than 48 DAYS. Why does the Government let companies steal money like this?

Too much for 100 words. In the last year 6 Service Calls, $1,538.88 in contract fees, $600 in Service call fees, received one $15 A/C part from all the calls. In addition to $13,720 of out-of-pocket for "Non-covered" Expenses. 8 months of A/C non-show from the repairman. Customer Service call Center from the Philippines is horrendous. Phone hold times 30-60 minutes per call. Dishonest repairmen. Very difficult to cancel, have to call & transferred around. AVOID THIS COMPANY. No photos to show, other than proof I have had AHS.

I'm beyond frustrated with AHS Home Warranty and want to warn others about their poor service and deceptive practices. If you're considering purchasing a home warranty with them, do yourself a favor and look elsewhere.

Unfulfilled Promises and Deceptive Practices

I advised my clients to sign up with AHS under the impression that my client's home systems and appliances would be protected. However, when we needed them the most, AHS failed miserably. My client's air conditioner broke down, and we were confident it would be covered under the plan. After all, it's listed clearly in their coverage details. Yet, AHS denied the claim.

Terrible Customer Service

Dealing with AHS customer service was a nightmare. The phone rep was rude. They even sent a technician who supported our viewpoint and still, after sending their report, AHS found reasons to deny our claim rather than actually fixing the problem.

Hidden Loopholes

It's astonishing how many loopholes AHS has in their contracts. They will twist any clause to their benefit, leaving the customer high and dry. We were told that my client's claim was denied because of "pre-existing conditions" – a vague term they use to wriggle out of their responsibilities. Funny how everything becomes a "pre-existing condition" when it's time for them to pay out.

Professional Regret

As a realtor with many years of experience, I have trusted AHS with over 100 warranties for my clients, believing they were the best in the business. My recent personal experience has shattered that trust completely. I can no longer, in good conscience, recommend AHS to my clients or anyone else. I regret every single recommendation I've made in the past.

Save Your Money and Your Sanity

If you value your time, money, and peace of mind, avoid AHS Home Warranty at all costs. Their service is nothing short of a scam, designed to take your money without providing the promised protection.

This is the worst company I have ever dealt with! I have gone without air conditioning for 7 days and no one appears to know how to DO THIER JOBS! Not only that but this is the second time it has had to be repaired and the only thing your company covers is band aid fixes that don't actually fix the problem, only delay the system from failing again.

I also NEVER speak to anyone that uses CLEAR English and can hardly understand a word they say. I just keep getting "we will note that on the ticket and are working diligently to resolve the issue" OR "I'm sorry you must wait 24 hours" IT'S BEEN OVER 100 HOURS! I cannot wait for my warranty to be expired next month! NEVER AGAIN will I EVER use American Home Sheild or recommend them!

This company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it & are difficult to work with. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved. They raise your fees & won't cover your appliances.

Have a broken water pipe, No water for over 2 weeks. Lousy product - be sure and read all of the fine print. They will look for every possible way not to pay. Hard to get service - and it takes forever.
Customer service is lousy and not helpful. Almost impossible to find a contractor that will work with them. Even if they let you try and find your own quality contractor the contractor still can't do the work without asking AHS for approval, and the good contractors refuse to deal with them.

The worst. Had an air conditioner compressor go out. Sent contractor and said they would fix the a/c but my portion would be $800. No details just agree to paying $800. Did some calling and found out the extra was for uncovered costs for refrigerant. Contractor cost was 110$ per pound. Local industry standard charge is 60 per pound. Contractor cost is $14 per pound. He later called and said he was sorry but signed a lock in price contract with AHS that he had to charge that much. Of course, HS denied that. My contention was either they forced the price, or they hire contractors who inflate their price with no concern for the customer. I settled for cash payment ($704) Which proves homeowners cost for uncovered is always more than customers extra costs. I received an email that I would recieve my payment deposited in 1-3 days. After a week and many calls, they are saying our system isn't working. Payments aren't going out. Don't know when it will go out. This explanation was after one telling me it would be 14-21 days, Another to simply wait another day. No one who can really answer questions or give accountablilty. All phone numbers go to a phone operators who have to reach out to their managers and get back to you.

My wife and I purchased a home in October 2023 with an American Home Shield Warranty. Before we learned this was like putting money down the toilet, we purchased AHS warranties for two of our other homes. In January our stove quit working so we filed a claim. A technician was dispatched who determined the parts needed to repair the stove are not available anywhere. Every time we call AHS we are told they are waiting on parts (the parts that cannot be found).

A kitchen stove is an essential appliance. We cannot cook at home. Have not been able to since January and it is now April. This is so unacceptable and we feel we were robbed by AHS as there is no resolution. Calling the service line takes you to another country with non native English speaking people who offer no help. DO NOT BUY AMERICAN HOME SHIELD WARRANTY unless you don't expect anything in return, which is what we have received. Nothing for our money.

Last year in August 2023, my AC malfunctioned, and I promptly contacted American Home Shield to send a technician for inspection and repair.

Despite multiple calls and inquiries for updates, I was consistently informed either to wait for a part that would allegedly arrive months later or to bear the cost of a new AC unit myself. I chose to wait, believing that the issue would be resolved in a timely manner as per what they told me.

However, each subsequent contact with your customer service yielded the same response - delays due to part availability, with promises that the part would arrive by January 2024. Disappointingly, January passed without any communication from American home shield end, prompting me to follow up in February.

"Happy Talk," that is basicly and only thing your payments reliably provide.

Every interaction seems to be designes to be made more difficult than necessary. If you like talking to computers, this is a good place for you! Even the FAQ number sends you to a telephone tree that has no germaine "selection" for the issue that the FAQ said could be addressed at that number. Then when you do finally find a way to get through to a human, s/he does not have the authority and I'd have to call another department at a later time at the same number!

There is ALWAYS some essential, uncovered (vaguely described) "extra cost" that adds cost to the entire repair. (Of course, it was implied that if I declined the extra cost, I would not receive the promised warranty replacement.) For example, "extras" (++costs) were added "for connections" for the replacement hot water heater. After costing things out (the monthly premiums, "service request" deductable, "extra costs") and compairing the total of those with the total for a replacement, equivalent water heater (with installation and removal of the old unit) from Home Depot would cost less. In short, it is less costly to buy the Home Depot onit with installation and removal of the old unit.

On top of all this, I was left a lengthy period without hot water, and the contractor did not carry away the old unit -- just leaving it in my front yard.

Save money and do not waste it on this illusory "warranty" program.

If I could give 0 stars I would. DO NOT waste your time and money with AHS. I have been without a refrigerator for 2 weeks now, living out of a cooler because they are refusing to pay out. They have sent 3 contractors to my house thus far that are not qualified to make the necessary repairs. However all three have said the same part is broken- but AHS refuses to acknowledge that and keeps trying to send another contractor out to look.
Customer "service" is an absolute nightmare, they talk you in circles with no resolution. Don't bother escalating because they won't help you either.

AHS is a company full of scammers, liars, and thieves. Whatever you do, DO NOT buy a policy from them. They would rather spends thousands of dollars patching on an appliance than spend the SAME money to replace the unit. They only guarantee the the contractor's work for 30 and, when the appliance fails again (and it will), you have to pay another service fee. They will have you wait for weeks to get on the schedule and, when you asking for a cash out, they will SCREW YOU OVER. I will be canceling both of my policies.

Just save your money monthly and pay for your own repairs. This company has no morals.

Each year it get worst. From customer service to the contractors they hire. Don't waste your money.Just start an emergency savings for home repairs and find contractors you can trust. Save yourself the headache

American Home Shield has refused to supply me, a platinum level warranty customer, a receipt for the installation of a furnace. I have spent over 6 hours on the phone with their "customer service" call center and been promised 3 times over a week's time, that they would email it over. I am under contract with a buyer for the sale of my house, and the lender will not move forward without the receipt. AHS does not care about their customers, no matter how much you pay. I have been forced to hire an attorney as I am now going to be forced into foreclosure after being under contract with this buyer for 3 months! AHS should not be allowed to be in business, and I would give them ZERO STARS if I could.

The worst customer service on the planet, filled with phone trees, no way to get back to the last agent, constantly explaining the EXACT same thing repeatedly to agents with no repair knowledge and poor language skills. Dishonest subcontractors misdiagnosing issue. RUN AWAY!

Increasingly expensive and each year they cover less. Substandard contractors and absolutely horrendous customer service. It's a nightmare to get calls answered or returned and you're on hold for hours if not days.

American Home Shield does a good job on standard repairs, not so good when there is need for a resolution. It is very difficult to reach anyone by telephone to resolve an issue. Not possible to leave messages for return calls. I have an outstanding issue on a A/C unit, which has not been resolved despite multiple repair attempts since I posted a message over a year ago. AHS assigned someone to work with me on this, who was great but she apparently left the company. She had assured me she would follow up with me until this was resolved. I was informed by an AHS agent last week that the prior agent closed the case prior to leaving and nothing further could be done, It was recommended that I would have to initiate a new repair request. This is very unsatisfactory as I am already out the initial service call charge and $400 for freon with no working system.

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Excellent service Plumber arrived on time, sought out the problem, fixed it, and cleaned up after his work. He was pleasant, thanked ME for the service call and was very professional. We have AHS for close to 20 years and have never had an issue with a service call.

They send a technician out on July 24,2020. They recommended that HVAC be replaced-- it's from 2002 & it's not cooling. Thermostat is set at 70, but the house reads 75-77 degrees. I have my dad, a 96 yr old VETERAN whose bedbound living in the house. They keep giving me the runabout between the Heat/AC company & authorization dept and have not reach a decision while we are burning up in the heat of summer.
Very unethical practices and poor customer service.

This is the worst insurance I being dealing with
They got my $100.00 and they never did the service that I requested
They said that they are going to give me the money back and they never did or call me and now that I canceled my policy they charge $83.32
This is ridiculous