AlexNLD.com

I purchased a screen for my Samsung phone. The product was good, showed up in good condition, with all necessary parts. I tested it as per their recommendations and found it to be working well. I installed it and it worked fine for almost 6 months. After which a few pixels died and a large line showed up on the display. I contacted customer support and they told me the installation was incorrect. This is obviously not possible since it worked fine and only became defective over time. Since then they have ignored all my emails and no longer reply to me.
Their website clearly states 1 year warranty. They are not honoring this.
Don't expect any support from them and if the product breaks, you're out of money.

I was in need of an item for crafting I couldn't find on anywhere, but finally found on alexnld.com. It was a great price which made me worried about quality, especially since I had never heard of alexnld.com. But I just received it, very sturdy! I had a small issue with tracking not showing up even though I got an email saying I could track the item; the customer service rep responded super quick to my inquiry. Also, considering it was shipping from overseas to USA, it was super fast shipping (which was FREE! BTW!) given not only the pandemic, but the USA postal issues putting strain on shipping firms.

Sitejabber is a great platform for user reviews and ratings on companies and products. It provides reliable information to help you make informed decisions before purchasing or dealing with a specific company. It's a valuable tool for consumers to obtain trustworthy information before engaging in any transactions.

Selling a product in the US with no English translation. Tried contacting them but it has been months. We have emailed them again with no response. I have attached the conversation with them. I understand that they are an international company but if there's a product that is totally in a different language with an app that can only run with a different's country's phone number, I believe that these details should be emphasized.

So I've been going back and forth with them for over a month now. FedEx lost my package in transit. I've been speaking to Leia. From Alexnld customer service and she has not helped me one bit. Keeps trying to get me to contact fedex and have them hold the package at their location. Theres no way this can be possible if the package is lost in transit. They keep refusing to give me my money back because they dont believe fedex lost the package. Even though I had over 10 people from fedex customer support contact me over and over again. Telling me the package has been lost in transit. Dont buy from this company. All they want to do is take your money and run. They wont give you a refund.

Do NOT buy anything from Alexnld.com... the two identical products they sold me where deficient and do not work correctly. The items are fuel tank level senders, they are supposed to have an output reading of approx. 240 ohms at low tank level and an output reading of approx. 33 ohms at full tank level... these senders have been manufactured incorrectly and give readings exactly opposite to what they are supposed to, the result is they will show a full tank of gas when the tank is actually empty and an empty tank when the fuel tank is full. I have asked Alexnld.com for their help with this matter and have received no response. Totally unacceptable service.

I ordered two units of the Intelligent Digital Power Electricity Saving Energy Saver Box Device MC (#*******) #*******. They arrived safely but with the European plugs.
When I contacted Alexnld, they sent me two adapters free of charge. I have used these to install the devices in my home.
Throughout, Alexnld was courteous, apologetic, and eager to solve my problem.
I would certainly order from this company in future.

I ordered a phone of off them because it was a bit cheaper than on any sites in my country. After ordering and paying via card I started being paranoid and looking for reviews of this site only to find that half of the reviews on most of the review sites say that this is a scam site.
I proceeded to panic and started trying to cancel my order. It seems i was a couple of hours late with my cancellation email because they had already sent my phone.
After this i was told that my package will arrive in 7 to 35 working days.
After 3 nail biting weeks the package arrived and everything is in perfect order.
I don't know if i was just lucky or something but this doesn't seem like a scam site to me.

A month after ordering two pet beds for an excellent price with free airmail, the order finally appeared. Apparently, US Customs works on an "expeditious" schedule not so different than that of the TSA. Be advised that order delivery time might be shorter if delivery were expedited by donkey cart... point of origin was China. Need I say more?
Just be aware that "free airmail" is offset by a lengthy shipping time. The All-in-one-tracking system updates tracking info roughly once a week. With about 50% of the info in non English script.
The product itself is about the same quality I'd expect to find in a large, high volume, chain store.
Cute and comfy for a Yorkie. This item is meant for small dogs and/ or cats. Be aware that the long shark's body shown in website pic isn't accurate. Mine arrived as a round igloo-shape, replete with shark fins on top and sides. Soft felt jaws open wide It's cute and cushy, so no issues with the product

I was pleased with the door latches I had ordered when they finally arrived. Should I need more odd parts that only AlexNLD.com sells, I will be happy to reorder from them but will be willing to wait the extra time for delivery. Apparently their policy is 60 days max for delivery to the USA before adjustments are made.

I have a square light fixture and was looking for a square lightbulb and found it here. The order arrived in good time and the bulb is indeed square and looks interesting with my square light fixture. Just make sure that it is the right lumens and the right wattage for the purpose of your light. LED lights come in a variety of powers. Keep in mind 2700 K is the standard soft white incandescent light we are all used to. Anything brighter than that number is too bright and too blue/white.

The shipping from China came in 5 or so days! Pretty good! We bought a drone however when we took it for it's first flight it malfunctioned and started smoking. We then went back to the company via email and tolled them what was wrong. Eventually after showing them photos and video's they offered a $30 USD refund (the drone was $175). This forced us to get paypal involved which soon fixed the problem. Alexnld got us to send back the drone. About 3 weeks later they payed us the full $175 USD.
Overall I would say don't by electronics on this store or things that can break easily.

It's been 2 months still no order. I keep emailing the company and they continue to tell me to be patient. I've already repurchased the item I need over a month ago. Stay away from Alexnd.com. Total scam

I ordered a spare to be delivered in Europe.
After 50 days I sent a "where my stuff" email and I got info it was not shipped, offering me to expedite it along with a new delivery of the same item (that is now listed at $7 higher than I originally paid).
After 2 days more I got another notice that my original order had been refunded, because they can't ensure the next shipment.
Yeah, I got my money back... I also wasted time when I could have ordered the item for US delivery, and have it ready for my next flight to Europe...
In a nutshell and whatever the reason is, ALEXNLD has not been serious with me and I won't even consider it in future.

I ordered a "diamond painting" from them and expected a picture that was "full drill" (completely covered in diamonds) as shown on the product page. Instead they sent the picture that was only "partial drill" (only certain things in the pictures have diamonds covering them). It took numerous emails back and forth to try to get them to understand but I failed. I received the replacement they sent today and it's the same thing. I call it blatant false advertising. The first picture is what they advertise, the 2nd is what they sent. Both times. I'm done. Never order anything from them again.

What I appreciate about this company is their prompt followup to concerns experienced during delivery time. You have to realize the expedition of your item has to travel a distance. I am grateful this company had the part I needed which cannot be found in this country. I love the inventory and the creative colorful imaging it is displayed on there web site. It was worth the wait! I will continue to do business and refer my family and friends w/o hesitation.

I placed an order on 12/26/17. Due to delays in customs I didn't receive my order until 2/10. I reached out to the seller who assured me they would look into the order to confirm it was still on it's way and offered to provide a full refund if that was what I preferred. The item I ordered was coming from Hong Kong and the date on the package was 12/26 - so the order was processed the same day. So the delay was out of their control. I would definitely buy from this seller again but adjust my expectations of how long delivery might take.

Ordered on 03/17/2020 and received today: 07/02/2020 because of pandemic world matter, the Seller is NOT responsible for big delay in fact he refund me 1 month ago with the promise I re-pay if I receive item!

All ok, many thanks!

I ordered the 1-3/16" RH HSS Tap. It worked great. The one I originally ordered got lost somewhere in route to me but this seller was gracious and sent another. Great service! Would order from this seller again.

I made a horrible mistake and I want fix what I said!
I was extremely dumb and ordered the wrong products with them and then did not say good things about the service here and that is not fair. My order got here pretty quick but then it wasn't what I needed (my fault) I'd give 5 stars for the delivery and 4 stars for communication because it lead me to be worried and read other reviews for not responding to my email. Last but not least, I'd give ZERO star for myself for jumping into conclusion and saying mean things here. I'm sorry for my mistake and for those who are considering buy from them, DO IT! Don't be as dumb as I was. Just order the right thing and you'll be good!

I had ordered three pendant lights with metal shades. When they arrived, one of them was damaged. I sent an email letting them know how they had arrived and that one of them had sustained quite a bit of damage during the shipping process. I also sent them pictures showing the damage. They asked for just a few more items for me to take pictures of and send them... which I did. They said they would send me a replacement using the same method of shipping (which was expedited). I had also asked them to ensure the packaging was sufficient so no damage would occur. They did as I asked and I received my replacement yesterday in perfect condition. They were very easy to communicate with and their customer service was very prompt. They took care of the damaged item expeditiously. I will definitely use them again.

I am really thankful to Alexnld!; recently bought health watch unfortunate it's stopped working. I mailed to Alexnld! They responded quickly and send the replacement without any hassle. I really appreciated their commitment to best serve their customers.

Thanks again.

I ordered an item (smart watch replacement belt) and I received it, the exact item. Due to covid 19, it was slightly delayed but it did arrive. This is an honest company, I will continue to order from them again.