• AlienWare

2018 CUSTOMER CHOICE AWARD

AlienWare

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Overview

AlienWare has a rating of 3.1 stars from 17 reviews, indicating that most customers are generally satisfied with their purchases. AlienWare ranks 130th among Gaming PC sites.

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How would you rate AlienWare?
Top Positive Review

“Decent laptops, but quite heavy”

Ashton A.
10/24/17

Bought a used Alienware on Ebay. Even though it was used and has been refurbished, the beast (weighted over 4kgs) managed to work for 3 more years without any major issue, still beating some mid-range laptops 4 years! Since it's release. This is definitely a high quality gear, but they are heavy. If you live in warm climates - you'll be all sweaty carrying this bad boy with you :)

Top Critical Review

“Useless support”

Arseny A.
8/15/23

I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks. Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

Reviews (17)

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Thumbnail of user barneyl
California
41 reviews
517 helpful votes
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January 15th, 2014

Before Dell bought alienware that was the only computer I used to buy. They had the top notch graphics cards and hardware. In recent years I still bought alienware through dell.com and have noticed a steady decline in the value of what I am buying. They are no longer the top of the line machines but instead are just about equivalent of the Dell XPS line but at a higher price. At this point, I would skip on buying alienware anymore unless you really want that big alien face on your laptop. Even HP with their envy line of pcs can easily match what alienware is putting out these days at a fraction of the price.

Thumbnail of user ashtona8
Germany
1 review
2 helpful votes
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October 24th, 2017

Bought a used Alienware on Ebay. Even though it was used and has been refurbished, the beast (weighted over 4kgs) managed to work for 3 more years without any major issue, still beating some mid-range laptops 4 years! Since it's release. This is definitely a high quality gear, but they are heavy. If you live in warm climates - you'll be all sweaty carrying this bad boy with you :)

Thumbnail of user saulg7
Romania
2 reviews
0 helpful votes
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October 8th, 2017

These are really outstanding laptops with remarkable characteristics issuing something new every year however these tech innovations are alot pricey - if you want a powerful gaming station which is not necessarily a laptop - as for me its better to get a PC.

Thumbnail of user robertj480
Germany
3 reviews
7 helpful votes
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April 5th, 2019

I had an AlienWare product for a while, and it worked just fine for me. Laptops are quite heavy, but I never minded about this. After several months of usage, my girlfriend spilled a huge amount of water on it, and it hadn't recovered from it. Not sure if I will buy another one here. Anyway, before this incident, everything worked almost perfect.

Thumbnail of user arsenya
Belarus
3 reviews
0 helpful votes
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August 15th, 2023

I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks.
Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

Service
Thumbnail of user valentinar5
New Jersey
1 review
1 helpful vote
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October 18th, 2017

Top service. And a great product, i had my Alienware 13 R2 delivered with incorrect screen. The tech switched it 4 days later with a new one. Free of charge. In My home. Great warranty.
The only thing i can complain about is the price, i can get alot of hardware for the same price, therefor i can only give 4 stars. Had to buy refurbished as i cannot afford the retail price in Denmark.
Im waiting for my new (refurbished) alienware 13 R3 too arrive and will off course edit my review when i get

Thumbnail of user randyg15
Georgia
9 reviews
17 helpful votes
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November 23rd, 2015

Yes it's worth paying a little bit more to buy an Alien Comp. System. Be it laptop or desk but if you get laptop loaded like mine it weights 12,5 lbs. but gaming MMO orfirst person it worth it cause she flys!

Thumbnail of user christians79
Maryland
6 reviews
13 helpful votes
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December 19th, 2017

No doubt, the best there is. The best costs money, expect to spend. Expect problems, they are inherent to Windows and being on the cutting edge. Dell has great support, vastly improved after the acquisition. Know what you are buying, there is a difference between a laptop and a mobile workstation. If you dont know the answer, you might be the person that is referenced in the saying... and his money are soon parted.

Its a gaming machine. If you are not a gamer and lugging around a 16lb mobile workstation, its not cool, you just became that guy.

Its the best for performance, enjoy it.

Chris

Thumbnail of user gamerf
Texas
4 reviews
11 helpful votes
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June 8th, 2013

I wish other sites would take notice... building your own laptop/PC is easy and explained well. You can customize everything about your Laptop from the site.

Thumbnail of user hileyp
RU
44 reviews
190 helpful votes
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February 28th, 2020

In my humble opinion, Alienware offers the most stylish and competitive gaming gear. I've got their laptop and it looks awesome and can handle any game.

Thumbnail of user franng
Canada
2 reviews
3 helpful votes
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June 1st, 2017

All the devices issued are definitely premium class but as for me, if you want real gaming - get a desktop at a lower price. This is nothing to deal with the fact the quality is great.

Thumbnail of user gueg
Myanmar
2 reviews
0 helpful votes
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May 27th, 2019

Do you usually play a game? If you do, check these Alienware gaming laptops. I know these gear are a little expensive but these will give you the best gaming experience.

Thumbnail of user quinnp9
Washington
2 reviews
3 helpful votes
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May 28th, 2020

These are some of the best computers that I have ever worked with, these products are reliable and live up to their name and reputation

Thumbnail of user miguels207
Sweden
2 reviews
1 helpful vote
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April 26th, 2021

My favourite company for gaming stuff, I have gaming laptop, headset and now I bought a monitor, very good quality, i'm very satisfied.

Tip for consumers:
High quality of products

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Thumbnail of user raimib
Malaysia
2 reviews
2 helpful votes
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May 15th, 2019

One of my dream and wish to get this powerful laptop. If someone want to give to me, you just make my wish came true

Thumbnail of user isabellaw7
Ukraine
2 reviews
3 helpful votes
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July 20th, 2017

This is a paradise for the game-seekers. I and my boyfriend have been making purchases here very often. We are completely satisfied!

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