All-UserManuals has a rating of 1.1 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about All-UserManuals most frequently mention credit card problems. All-UserManuals ranks 5951st among Business Services sites.
I ordered an online manual for AUD $9.99. As yet I have received nothing. My credit card has been charged AUD $19.50 twice, a total of AUD $35.00. I am about to contact my bank to see if the payments can be stopped. I have been sucked in complete scam. Don't touch!
I ordered an online manual for AUD $9.99.
As yet I have received nothing.
My credit card has been charged AUD $19.50 twice, a total of AUD $35.00.
I am about to contact my bank to see if the payments can be stopped.
I have been sucked in complete scam. Don't touch!
I bought a manual for a 1950's era Wedgewood stove to be delivered online, web receipt said $9.99. I checked my credit card the next day and it had been charged $19.99. I should have read these reviews before going ahead with the purchase. I immediately have disputed the charge through my credit card company. Hopefully they can get the money back. Like everyone else, I wish I could rate them with less than zero stars.
I ordered an industrial manual that they claim they had. The charge was $9.99 and that is what was on my receipt. The actual charge however upon checking with my bank was $18.99. No explanation AND no manual. They said they emailed a link to download and there was no link and no answer to email. This is a SCAM. Buyer Beware!
Tip for consumers:
no
Products used:
nothing
First quoted $9.00 but charged my card almost twice that. They didn't have the instructions I needed but sent any manual I could download free myself. Refused to give a refund even though they don't have what I need. I was and am still willing to pay them to supply the correct instructions. That doesn't look like it wil happen. Buyer beware!
Tip for consumers:
From what I see from other reviews this is a scam. I should have read the reviews before I used this service
Products used:
Never received the product I needed
Ordered specific manual they said they had it and gave my card information, only to get feed back that request didn't go through because they don't have manual- but billed by card anyway (even more than quoted).
I ordered a user manual listed for $9.99 but a charge was put through to my bank for $18.99. I have followed the cancellation and refund instructions to no avail.
Tip for consumers:
An actual customer service rep to answer questions and concerns!
Products used:
Did not pdf user manual!
Ordered a manual form this company. They sent me the initial purchase email with the $9.99 purchase amount but actually charged my credit card $15.97. Never got the follow-up email with the download information. Did not respond to my emails. I have contacted my bank to dispute the charge and to get a new credit card.
I paid for a manual their search said was available. The receipt was for $9.99. After they charged my credit card $14.99, they told me the manual was not available. The charge was still pending and could have been canceled. It took 5 emails and 3 days and a credit card dispute to get my money back.
I immediately requested a refund after finding out this company only has downloads of manuals and I wanted a hard copy. 4 emails and 4 days to get even a response. DO NOT use this company. They even warn you not to contact your bank because "we can work it out." They put your $ in their pocket and you do not get what you wanted.
Tip for consumers:
It would have been helpful to know that their product is a download only and they do not have hard copy manuals at all. Of course you do not know that until you have ordered, then no ability to cancel order. Took 4 days for them to respond to cancellation but took my money instantly.
All user manuals.com is a fraudulent site it is listed a price of $9 for a manual when I paid for the manual it was $16 then they emailed me back stating that they had no copy of them manual and they're going to look further for a copy of the manual and it will cost me more to receive the manual if they find it I can buy it on eBay for $12 fraudulent site
I purchased a manual for $9.99, this was final price. Checked my bank, and my debit card was charged $15.97. I thought this to be odd, so I contacted them by the email given on the site. I never received a response back. I have contacted my bank, and requested a new debit card. VERY MUCH A SCAM, STAY AWAY
I searched more then 6 hours to find out a user manual for my Megavend 1900 machine I even found out that the company went liquidation in 2014 and no news or help since then and yet these website All-user manual found the user manual for my machine in 5 second but I have to pay $10 first then wait few days to be able to download my user manual... well I just thought to search for my desk table as a name and a brown colour as a model and my email. And guess what it found a user manual for my desk that I made 3 yrs ago but I still have to pay $10 to download it... Hahahahah you not smarter then me. Scammers.
This company is basically set up to scam Straight away they took twice as much money from my account than what was quoted Ignored my requests for a refund and then reported that they could not find a manual but would keep looking SCAM SCAM SCAM SCAM
Products used:
Search
SCAM
SCAM - beware all-usermanuals take your money but don't deliver the manual requested. Don't believe the the refund process - just keep sending the same email saying you will receive a refund but the money is not returned.
Date of experience: 22 April 2023
Tip for consumers:
SCAMMERS Do not send money to all user-manuals they take the money but did not provide the manual requested then promised to refund but just keep sending the same email dated over a year ago saying you will receive a refund which is never sent. SCAMMERS
I bought it, never received any product, was promised a refund, never happened. And of course I was advised NOT to complain to my credit card issuer. Stay away. NOT a reliable supplier.
Me £14.00. But did not supply the manual. I am still awaiting the refund. I am not convinced this will arrive.
Tip for consumers:
This site is a scam
Products used:
None
On the 12th May 2022I ordered and paid for a "Manual for Vulcan Oil Heater - 10". To date I have not had any response to my emails nor have I received the manual and have therefore requested a full refund of the AUD $14.99 paid for the manual - still waiting!
Did not receive the manual. Site search for manual function on website is a fraud. Over-bills (2x) your credit card.
Products used:
Nil. Not provided.
I paid for a manual & received nothing so emailed asking where it was, no reply. I emailed again saying if I didnt get a reply I d report them as scam. Here is the report!
This site is a rip off, they over charge and then will not respond. Stay away from them they're not legitimate!
I ordered and paid for a user manual. One week later? Nothing. Followed up with two emails. Nothing Total scam.
They could not and did not provide manual but were quick to take my money. Do not respond to emails either. Would give a minus rating if I could
Tip for consumers:
In hind site I would suggest use a site that allows a preview before you start or buy
Order submitted for $9.99 but charged $12.98
No manual received and other reviews are similar today!
Tip for consumers:
Dont
Ordered a a manual received one for something totally different, emailed emailed emailed no response, feel like I've been ripped off
I received the product I ordered. My receipt is for $9.99 but they billed my paypal account $14.99. No explanation. I have emailed the company with no response.
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