AllergyBuyersClub

It took me a month to find out that the company didn't know what was going on. Had i not contacted them nothing would have been done. Absolutely terrible! If you don't mind wasting your time and money go ahead and use them.

I've emailed and called them a dozen times about an issue with an order but no one ever answers or replies. Literally. Next step will be to dispute the charge, which we all know can take weeks to months to complete. Not worth the time if you can buy elsewhere!

Highly recommend avoiding Allergy Buyers Club. Significant deterioration in service and reliability. Have ordered from them for 5+ years, and shipping timing has slowed and our most recent multi hundred dollar order has not shown up after 1 month of waiting and multiple contacts with customer service (order was misplaced in the warehouse, etc.). Still nothing. Shop elsewhere.

Bought expensive humidifier with all the extras. It just did not work right, leaking flashing, you name it. Never got resolved...$281. 00. 00 for nothing. Threw it out after endless phone calls to everybody at ABC...

I had a very unsatisfactory experience with this company. Then, even though they advertise honest reviews, my negative review of their product and service has never appeared. How do I broadcast loud and clear to stay away from these people. Finally, I have asked them on four separate occasions to remove my name from their mailing list, and they will not do it.

It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.

Bought an air purifier and waited month with no communication from them. I called a few times and they gave me answers ranging from it would be shipped tomorrow to we have no idea what is going on and if you get one you should send it back. Ultimately I cut my losses and decided to shop elsewhere.

Accidently ordered filters for a machine I dont even own. There policy is not to accept returns on filters, eventhough they are still packaged. Poor policy. They did offer to sell me the machine at a fair discount, but found it much cheaper on Amazon. They need to change their policy to "cannot accept filters that have been opened", and also "we will price match, beat other competitors"

Very helpful when your in the market to purchase. Had an issue with the Pure Air combo after a few days. 3 Customer service reps were so rude. I asked for a supervisor. The last rep told me she wore many hats & she was it. She would mail me a return label to send back the machine. 9 days later I haven't received it. It was mailed from Virginia to Philly. I am totally disgusted with this company. I called Pure Air & they contacted Allergy Buyers to contact me. It was useless.

I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.

I placed order on 12/19/18.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called the customer service rep, she told me they haven't shipped it yet and the reason is unknown. She promised to find out more info and get back to me. 3 days later, nothing. Talk to another guy today, he said he will email my concerns to the person I spoke to cause he can not do anything.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have!

This company has the worst return policy. They made it seem like I could return my air purifier within a 30 day period and when I went to exchange it for a similar product they said that it had to be of equal or great value than the one I was returning. Very misleading and they obviously don't care about repeat customers. Of course
I will not be one.

At first I was worried to buy from them because of the poor and low online reviews, but I ordered my air filter replacement kit because it was hard to find from anywhere else. I forgot to add the discount code and the customer service person was nice enough to add and adjust my credit card charge. Received my product promptly. No complaints. I would purchase from them again. I'm sorry there were so many negative reviews, but I hardly write reviews and I only did so, because I wanted to share my good experience.

This is the worst company ever for customer service. I have been trying for almost a month, with multiple emails and phone calls trying to resolve a return and get my account refunded. Help me! Nothing should be this slow, complicated, difficult or confusing. It is the most straightforward return ever and damaged items in shipping should be instantly corrected. This has been very stressful!

Worst company. I bought an Apollo 2000 electric heater to heat a bedroom that gets very cold in the winter. Product came late with no ship tracking info, and it was the worst, smelled terrible and I could not use. Called for an RMA and was told that someone would bet back to me 5 days later no call from them (Typical). Finally I dogged their heels and they got me a return label by email. I sent it back and called to find out why they had not refunded my money. Was told again someone would follow up the next day and no one did. I will never buy from them and I recommend you say away as they are the absolute worst.

They're web sight clearly states 30 day return policy. I've been waiting for 3 weeks for a retun authorization. I've caller 6 times, filled a complaint with PayPal, and still no response from company. Don't know what to do next. The item doesn't work and I don't want it even if it did work.

Worst. Customer service. Ever.

Abysmal order processing capabilities and horrendous customer service: rude, inept, unhelpful. This is just not the way to run a web based business. Recommend to seriously avoid -- I know I will absolutely never place another order from AEB again.

In an era where companies work hard to build a good customer service reputation. This company does not know the meaning of good customer service. Some one else called them a fraud in their review and I would have to agree. I tried to return an item and they would not respond to my requests to return the item. After many phone calls they finally sent me a RA # but they charged me a 25% restock charge and I had to pay for return freight. Run away from this company and find some one more reputable to deal with.

I only wish I would have read reviews before I purchased from them.

God help you if you need to return anything to Allergy Buyers Club. I unknowingly purchased a defective, loud, leaky $400 dehumidifier that had been falsely advertised as quiet. (A customer service rep later confirmed that the decibel level advertised on their website was incorrect.) Despite the false advertising and the faulty product, the company refused to guarantee that they would pay the return shipping. They said I could mail the dehumidifier back, but they wavered on whether they would pay the return shipping costs or not. The worst part of this whole fiasco was getting bullied by a customer service representative named Angie. I wish I had read the reviews on this website before purchasing anything from them.

I ordered this pure and dry dehumidifier online on a Sunday. Thought I had done everything all right but received an email telling me that my order was incomplete? So went back and tried ordering it again and got another email telling me that my order was incomplete? Checked my credit card and yes I just ordered 2 units. Called the 1 888 number and was told that I had to wait for Monday to solve the problem. Needless to say that it took 10 days to get my money back on my credit card. Moral of the story do not order on Sunday or Saturday as you will get some automated message that is incorrect.

Tony

I purchased a high end humidifier and it stopped working within 10 days of receiving. I have submitted a defective product notice with this company on 3/15/17 and I have yet to receive any communication for where my refund stands. They only want to troubleshoot the problem at first and now I haven't heard any feedback for almost 10 days. Bad service, bad products. I recommend not using this company.

Ordered an air purifier, paid for overnight shipping. They called two days later to tell me it wasn't in stock! They will refund, but not the shipping cost (82$). Blatant rip-off! I am so frustrated and annoyed. DO NOT BUY FROM THEM.

My purchase was a buy one get one free and I have not received the smaller unit included in the purchase. I emailed customer service and no response. For $500 that is unethical and bad business practice