Amazon IN

Placed an order no 171-xxxxx-xxx326 on 6th Oct, 24 for groceries under "Fresh" category with delivery scheduled between 2 P.M. to 6 P.M. on 7th Oct, 24. As usual, the delivery did not materialize in the stipulated time. Repeated follow ups on 7th Oct, 24 with the customer service agents at Amazon resulted in different time line and delivery status. On 8th Oct, 24 the Amazon web page indicated a revised delivery date, i.e 11th Oct, 24. Subsequent requests over phone and vide chat box to the customer service agents for immediate cancellation and full refund of the order was not complied as the agents insisted that I need to wait until 11th Oct before the order can be CANCELLED and refund initiated to my account within 5 business days. The customer service agents do not pick up the phone and communicate internally with the delivery team. This silo approach mentality in the Amazon team is only causing further agony to its customers.
Why would Amazon need to unilaterally extend delivery time line without intimation to the Customer and keep the Customer's payment in its account for additional xx days?
The track record of Amazon for prompt delivery of items ordered under the "fresh" category is pathetic.
It is high time that as Customers, we shift our orders to more reliable platforms such as Flipkart, Big Basket and Jio Mart who have a better delivery performance and are customer focused.

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Amazons delivery service has become pathetic. The delivery agents make half hearted attempts to contact late at night and say delivery attempted,could not reach you and the delivery gets delayed until it is cancelled. And customer service is not much help as they are apparently not in direct contact with delivery agents. Pathetic. I wish I had placed the order on flipkart. Could have saved myself the wait

I have ordered several items from Amazon India. I recently had one item show delivered, but it never showed. I also had one order that arrived incomplete. I wrote to Amazon India, but they never responded. When I wrote a bad review, they told me they would not post my review because it talked about the product, the seller, or delivery issue. Crazy

I ordered for a ceiling fan cost that 3449 and paid but I received a small exhaust fan that cost 1100 MRP, I called on the 9th 11th 13th and 14 th May 24 to amazon customer care for a return and refund request but still waiting for the same no action have been taken from Amazon.

These $#*!s are trying to fool people by showing sale prices, however when comes to delivering the product they cancel it, I ordered phone during sale which was in discount however these morons cancelled it on the last day of delivery! Seriously guys I can't expect this kinda ridiculous services from Amazon! It's over never gonna shop here again! Thank u

Very 3rd grade service my order# **************118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.

This website is cheating both sellers and the consumers, what they do is replace the real products with fake one or cheap ones specially with similar names to avoid being sued, its just a matter of time before they piss off some rich guys and get thrown out of india for running a con products site.

I am a very regular customer of Amazon. I am ordering almost anything and everything from them since last two years including groceries. So far not much complaints. Their return policy is very good compared to all other sites I have used. I had very bad experience with Flipkart. Lost Rs 2500. Ridiculous customer service. So after that stopped using them. Try Amazon. I ordered mobiles, headphones, tablet etc from them. All

Amazon has started using deception and seems like now they are more focused on helping the seller sell the items then their customers. Being a customer of Amazon for last 5 years, I am really sorry to see this from Amazon. One of the reasons people buy expensive stuff from Amazon without looking in person or talking to anyone is the trust people have on Amazon and the fact that Amazon would return the product if there is wrong from seller side. But now seems like they don't care. So, I would suggest people to buy their stuff directly from a store. At least you will know exactly what you are buying and clear any questions you might have. Seeing this I am also thinking about removing my services from AWS and suggest the same to my clients and vendors.

Seems like Amazon is not the same.

It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.

It has been nearly 3 weeks amazon india site is not taking international debit cards, Everytime customer service people says that they are working on this issue. Give us 48 hours. Some even mention why i do not take indian credit cards. How people overseas takes indian credit cards. Why they are not honest in telling the real issue.

Wish i could give them minus 5 stars
I actually dislike the dishonesty of Amazon, i was charged twice for the product, cash was collected as well as the same amount was charged in my debit card. After several back and forth with their customer service first i was assured the money will be refunded then after 10 days i was told they never got the money from the bank despite me showing them proof of the charge from the bank. They are ruining the reputation of a good outstanding American company with their dishonesty and poor customer service in India. I will post this on all social media. I have ordered a lot from them and this is how they treat their customers. Shame in them. I can also share the order number. The product delivered was cheap quality as well

I booked a tab to gift my daughter. We got it, later there was a problem with display, in < 3 months So I took the tab to the authorised service station. There they said, there is no warranty for this. When asked the reason, they simply said, someone already opened it. I. Surprised. When we contacted Amazon, there is no proper response. So be careful while purchasing electronic gadgets. You may not get covered warranty issues.

I have had several experiences where I have prepaid for a product that was not delivered. It is very convenient when things do arrive although iti is still a gamble as to whether they will arrive or not! In addition none of the delivery based reviews were published. Any reviews of amazon, on amazon are jabbed.

Returns are apparently not made unless you report the lack of deliver y within 10 days of the lack of delivery. Crude.

You would be sued fo rthis in the US! Time to shed some of those stocks.

Su

I ordered a product on Amazon recently and opted COD... without any call they have cancelled my order sending across a message saying customer has refused the order. When I call the customer service they say it is a general error that occurs when a customer has opted for COD and he requests me to place a new order with prepaid payment. If they have given an option COD how can they negate it... what's the fun in having that option at all...

This is regarding Order Id**************164. I have ordered a Saregama Caravan for my parents last month. It turned out to be defective and returned the product immediately. I am following up with them since last month, every time, they ask for more time and it is one month now not received any refund. Shocked to experience such pathetic service from them. It has become a big fraud. Please be careful before placing any order on Amazon!

I worked in a mnc bank for 10 years in customer service. I know the difference between great and out of this world service. I will say Amazon is on it's way to make the most customer centric company. I am surprised by the speed of response, the willingness to help and the empowerment the officers have; to solve and compensate the customer.

I think they are going were no company has been before. I can see that they are moving up the chain of services and goods. 5 years back I would have never thought I could see this level of service from any company, let alone Amazon. It is a sea change.

One more thing I like about Amazon is it does not force it's user to use apps. I quit buying from flipkart due to this point.

One area of improvement is the courier service provider (I live in a remote area so it may be slightly effecting me, I don't think in central areas this is a issue)

Bought flowers from Amazon India they failed to deliver on the date and continue making excuses the three agents I spoke with keeps lying and they don't want to refund my money know please don't buy from Amazon India fresh flowers

After one episode they repeated the same again with the next order of MI laptop.

And when I cancelled the extended warranty because the laptop order was cancelled by amazon around their own whims of exchange policy. ( even after the product satisfies all criterion for exchange they refuse to pick it up), guess what the xustomer care tells I will get a refund after they receive the product. There was a person to pick up the same at my door also!##$$.

A code for extended Warranty received by email is to be rrturned in person!)

I purchased Cacao and it was supplied with no outer packaging, resulting in cracked package and spillage of the Cacao powder.
Amazon neither replaced nor refunded and didn't offer any customer service at all. Amazon deleted my online feedback as the remark was unfavorable to Amazon.

I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter.

Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose.
They train their stuffs following same protocol.

I do not like this store. If you want to shop on amazon then you need to have experience or you will end up buying the wrong things. On the other hand the store has all the things that you could possible need and for affordable prices. The dleivey is painfully slow if you reside in far away regions but that is just what online shopping means.