Andrew Christian

Their underwear seems to look like it's better quality online and generally the color seems to be brighter. The first thing that came to my mind when I took it out of the package was the they seemed to be low quality. I also think that they could design them better so it lifts things up and accentuates our features. This underwear is more for appearance in front of others than for functionality and comfort, I got a bad midpoint and didn't really achieve either.

I ordered swimwear in November for Christmas and despite taking my cash, AC never lodged the parcel for shipment. After customer ‘service' tried to make me sort it out with the shipping company, AC eventually refunded my payment. Of course, a month later when my parcel never arrived, there's no stock to re-order. I pass on AC' s hollow and worthless apology to those expecting swimwear for Christmas. Save your breath on your useless apologies and get your!@*€ together on good business processes. I'll not waste anymore time nor effort on purchase here anymore.

I love the underwear so ordered 19 pairs direct from Andrew Christian via their website in the Black Friday sale. When the package arrived they had only sent 3 pairs and the packing slip showed only 3 were ever sent. I phoned to ask where the rest of the order was and was told that despite them being in stock they would not send replacements. They offered only a partial credit for the missing items and said i could reorder, but because the sale was no longer on and because I would have to pay shipping and taxes again it would have cost me an additional $100 on top of the $250 i originally spent. The fact it was entirely their mistake seems lost on them. I am now having to fight through Paypal to get my money back as they refuse to refund me in full for the missing items.

It's unacceptable that I made a purchase ( *******030)at the end of september and more than two months later i don't have the goods! You never sent the package to me and you don't refund my money back! I feel cheated! What a shame!

I got an awesome deal and my stuff came in 2 days after my order!

I was a little concerned about the email being full when trying to contact, but during this COVID I understand.

However, I knew my correct waist size and ordered appropriately, did not size up and still have a great fit.

I do not think these reviews are appropriately given.

The address you put obviously makes a huge difference for those with issues with shipping and I believe that is really the cause for negative review/ and people not ordering their sizes correctly.

It is not the brands fault for your purchase!

This is pure trash. The mystery pack is a scam. The underwear included cannot be bought on the websites, for a good reason, because it is trash. The quality is terrible and it looks like something that a child designed. It took 60 days to deliver instead of the promised 7. And I had to pay $30 local duty fees because he conveniently forgot to mention that they weren't prepaid.
Also, you cannot send anything back. So your money is gone forever and you will be stuck with poor quality and trash-looking items.

Why would you spend your money on a company that puts price hikes between screens, removes your gift credit. Adds money on as tax to the door and then removes stuff from your check out because its been previously sold without acknowledging it.

I'm so done with my 4hours of wasted time with you over the course of two evenings.

So done.

I ordered a pair of shorts, followed the instructions on the tag for washing and drying only to have them come out of they dryer completely muddled. I tried sending a message via email twice only to have them say my request could not be submitted right now. I called the 800 no only to be put on hold for quite sometime before being disconnected. I called back and spoke to a live person after being on hold for a few minutes, we were disconnected. I called back a third time and was on hold for over 20 minutes only to be disconnected once again. I paid for shipping of the shorts to me, then was charged for shipping them back. Based on this experience I will never do business with Andrew Christian again. They really need to get their s--- together and start living up to the crap their spewing while sitting on hold.

Extra delivery charges at my doorstep (they deliver with UPS but when it gets to another country, the Postal service takes over and charges extra).

Terrible customer service. Only automated messages and copy-paste excuses.

I had to pay 20 euros at my door to get the parcel and that was only for the local delivery and it supposed 50% of the price of the products.

Avoid!

Terrible customer service. My order is stuck somewhere in the US since 15 days, I am based in the UK and I was asked to help them?

Their online form doesn't work, their WhatsApp service doesn't work either and I received a mail that doesn't make any sense at all and doesn't explain me anything.

First order and last order. Terrible service.

This company is a joke, they try to bill me twice so my bank wasn't having it and declined the second payment, Andrew Christian went on to cancel my subscription #*******. I found out a month later when I never received that months underwear. They had no explanation, I emailed customer service so they can fix it(ET**************506) but they didn't care. After waiting for an answer for a week they gave me 3 excuses (all blaming me) They did not take any blame for anything and I said hell with you and canceled my new subscription #*******. They cost me time and my reward points. They are overrated and don't deserve my or anyone else's money. Save your money and shop elsewhere..

Think twice before you click "Purchase"

I purchased One swimming shorts and two underwears from Andrew Christian. Delivery was delayed without any explanation despite my inquiries. And it arrived with one of the underwear missing from the package. Contacted customer service for the missing item twice. Never heard back from them.

When I tried to leave a review about this service failures, they filtered out my review saying "it does not meet their guidelines" and gave me a 25% discount code for next purchase. (Worthless, as you can easily find better discount code 30% with quick search)

Hence I am leaving my review on this 3rd party website.

I would advise any potential consumers to be aware that this can happen to anyone. And you will not receive any customer service from them if anything were to happen to your order.

Lordy, lordy Andrew Christian's web site is quite the eye-opener or body-jolter. Well known fashionista has been featuring body enhancing and fashion undergear for sometime, now. Surprisingly, the items are not extremely expensive for a name brand company. Also, they do offer quite regularly sales, with either overstock or end-of-season items.

If youre adventurous, review the videos. But, please be forewarned tres tres over-the-top vids with extreme models. I have been told that 'some' of the men are straight. Wow! The companys videos have been in the news and received all manner of applause to opprobrium.

Timeliness 0, communication 0, models. 4

If you are purchasing for an occasion or event, or have any sort of timeline, please save yourself the stress and shop elsewhere. You will not receive your package on time, or any update as to when it will be arriving. Buying something off this site is akin to treating yourself to an all expenses paid, 3-8 weeks of stress nail biting, chronic diarrhea and ultimately, disappointment when you do not receive your items.

If you do choose Andrew Christian, I applaud your fabulous style and wish you a better experience. We can wait another month for this underwear together!

Ive never been a size medium, till Andrew Christian. Even still, my junk feels like its getring castrated. The stitching underneath is far to small for me. I can't wesr a. C. Underwear for an extended lenth lf time.

They literally started cutting into my thigh after washing them ( which voids any chance of return) cuz u kno u have to wear them to see how they fit. I'll never order another pair from this porn star pumping thigh-cutting uncomfortable underwear site again. They also ran out of pairs and sent their cheapest pair without notifying me or offering me a better alternative which shows they knew this line of trunks weren't popular and they needed to get rid of them. I'm over it Mosmann forever!

I am unable to subscribe to their curated Subscription Service. I have tried multiple times to unsubscribe. I have also tried to contact customer service at two different emails and I left them a voicemail and I have not had anyone respond. I am frustrated that I keep getting charged for a service that I am trying to unsubscribe to. I would absolutely not order anything from this company online. They will just scam you out of your money

Terrible experience when ordering at the Andrew Christian Shop. After ordering the system cancelled my order. Long discussions (more than 15 e-mails) with the AC Customer Service to replace my order (to not loose the first discount). After that they lost my parcel and AC Customer Service again is not really willing to help and to replace that order. Seems that Andrew Christian does not really like to sell but only waste your time. The e-mail-customer service gives you answers that aren't answers to a question; it seems that they enjoy teasing customers.
The telephone service sometimes answers and sometimes not.
Byebye Andrew Christian Shop never again!

I ordered 11 underwears last November.
I got only two underwears in a small pack (10 apparel items and 2.1bs8Oz on the pack, it's lie) last December and I asked the service that they shipped two packs separately. But they only told me to wait until the end of December. Finally the rest underwears had not delivered. I asked them about it again and I got some replying and I sent the photo of the pack. Now I sent some email again, but they don't reply.
They are terrible.
Do you think you can pack 11 underwears in this small package?

Long time customer of AC but just recently having problems with the website when ordering - and it seems totally unable to deduct two vouchers or credits - Also recently shipping by UPS has taken a ridiculous amount of time and items have got no farther than LA for weeks with no explanations Sorry but they have lost a good customer of 3 years + fed up with delays and useless website - Cant understand as order from several overseas sites whose ordering is straight forward and delivery fast no matter how far the distance Sorry AC ur Staff and delivery partner need a good kick in their pouches!

Words cannot describe the poor customer service from this incredibly incompetent group. My experience with the merchandise has been very good, but that's where the quality ends.

Truly sad!

It is hard to not be excited to receive my mystery underwear once a month. Which color and which style this time? Opening my surprise package, I feel like a kid in a candy store, pulling out the sweet bikini briefs from the neat plastic wrapping. I fall instantly in love with the pink lettering and sky blue piping on navy, such a far cry from the tightie whities I grew up wearing. As I slip them on my svelte body, I delight in the feel of the rayon fabric. The dash of spandex adds elasticity, accentuating a form fitting design both front and back. With its pronounced pouch and huggy rear, I feel snug in every sense. The material is ever so gentle against my skin yet with sufficient support to protect what really matters. I delight in their sexy look before the mirror. My first day of wearing them, I feel empowered and alive. I can breathe easy, down below too. This latest addition to my growing collection is a real winner. Another exhilarating gift to self that I can't wait to wear again. At the end of the day they still felt so good, I didn't really want to take them off. Now if I play my cards right, next time, I might have a hottie lend me his helping hand.

Great Experience and quality, There are many options and offers, the articles are of high quality and soft to the touch.