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Arangrant has a rating of 3.9 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Arangrant most frequently mention best price, and travel agent. Arangrant ranks 20th among Travel Agency sites.
Proactively asks for customer feedback
This company responds to reviews on average within 22 days
DwayneD has helped me find the perfect flights for a multi country trip. He was a good listener and understood my preferences and dislikes and found the flights I am very happy with. He acted professionally, empathetic to my needs, and proficient in his execution. I will call DwayneD for all my future travels as well and have recommended him to others who were looking for the solution of some complicated travels.
I had a terrific experience booking a multi-city set of flights across different airlines with Andor, a specialist at Aran Grant. He was knowledgeable, patient, and very understanding of my concerns about the flights. I believe he went beyond the call of duty in making sure I was able to get exactly what I needed. His explanations were clear and timely. Thank you, Andor, you helped me tremendously in dealing with a stressful situation!
Overall, OK. Initially the fare increased from what the booking site told me by over $1000. Then they called me and offered it for the same price. Then there was some credit card issue, they threw 3 $2.19 charges at my card (I presume to see if it was a real card), of course the 4th time when they actually tried to charge the flight, it was declined because all these strange little charges set off alarm bells at Visa. In the end, it got booked, all good, but a little too much drama for what should be a very simple process.
We decided to go to London tonight. Less than two hours after the idea entered our minds, we had our flight booked from our local airport to London, and at a great price. Henry.V was great, he heard our wants and needs, and found us three good choices for flights.
Dear Al R.,
Thank you for sharing your experience!
We are delighted to hear that Henry V. was able to assist you so efficiently and find great flight options.
It's wonderful knowing we could help you plan a spontaneous trip to London in no time. Safe travels!
Sincerely Yours,
ARANGRANT Team
Long phone time waits and no call backs. Phone menu system gets you into a tree and then you keep on waiting. It seems like only two or 3 people are working here.
Dear Ali A.,
Thank you for taking the time to share your experience with us.
We noticed your review and the low star rating you gave us. We are truly sorry to hear that your experience did not meet your expectations.
Upon review, we confirmed that an agent is currently being assigned to further assist you with your concern. Please check your email regularly and keep your line open so our service agent can connect with you.
Once again, we truly appreciate your time and for bringing this to our attention.
Sincerely Yours,
ARANGRANT Team
I called this morning and changed my return flight date.
I received a request for the 4 last digits of CC.
I replied accordingly.
Now nothing. No verification, no itinerary, and no e-ticket.
Dear David J.
Thank you for your feedback and for bringing this matter to our attention.
Upon review, we confirmed that our service team has already sent a confirmation email with the updated itinerary. Should you need any further help or have more travel plans, we are here for you.
Sincerely Yours,
ARANGRANT Team
The checkout process is a pain on the website.
Also, I forgot about my voucher to use. It would be nice to tell your sales reps to ask the client if they have a voucher.
Dear Mike A.
Thank you for your rating and for sharing your experience with us. We appreciate your honest feedback.
We appreciate your feedback regarding the checkout process on our website and the suggestion about reminding clients about any vouchers they might have.
Thank you for helping us improve our service, and we look forward to serving you again soon!
Sincerely Yours,
ARANGRANT Team
Romeo has been a big help, we plan to continue using ARAN-GRANT for future trips to Canada (via Bangor Maine) and Europe when I'm able to travel.
I'm crippled and travel is sometimes difficult, I have to limit stops to one and have plenty of time to get to the next gate.
Dear Ronald M.
Thank you for your kind words and positive rating!
We are delighted to hear that our agent has been a big help. We are committed to making your travel experiences as smooth as possible, especially considering your need to limit stops and allow plenty of time to get to the next gate.
We look forward to assisting you with your future trips to Canada and Europe.
Sincerely Yours,
ARANGRANT Team
A hopeless unexpected travel event occurred and the Arangrant team persisted until resolution was reached for a good outcome.
Dear James S.
Thank you for your wonderful feedback!
We are thrilled to hear that Arangrant team was able to persist and resolve your unexpected travel event successfully. We always strive to push the limits of duty and care for our customers. If you need anything else, we are here to assist.
Sincerely Yours,
ARANGRANT Team
Overall experience of me as a Arantgrant customer was least to say its been frustrating and horrible. Lack of transparency is the last think any customer wants. They asked me to sign up for travel insurance and when I was diagnosed with contagious illness and doctors advised me to not travel. They asked me to cancel the ticket else I will forfeit the entire amount, then very discretly charged me cancellation despite sharing medical certificate as they refused to postpose the ticket without a change fee. Now they have gone radio silent despite multiple conversations with Celeste, Cody, Leonard...been week plus with zero response and charging me a fee of 1500 dollars with no communication or logic that was shared.
Why cant arantgrant be sensitive and reasonable...to such situations!
Hello Srikanth S.,
Thank you for sharing your feedback on Sitejabber. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
Do NOT use this company. Bait and switch! Offered one business class fare but it wasn't true! Cost over $911 in extra charges!
Hello Bill H.,
Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns promptly.
Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at claims@arangrant.com with your booking reference number and any additional details regarding your issue?
We appreciate your cooperation.
Sincerely Yours,
ARANGRANT Team
I don't have word to explain my views
Every thing v v good and excellent
Dear Ali A.,
Thank you for your kind words!
We are thrilled to hear about your positive experience with our sales agent. It's great to know that they were helpful, nice, and attentive to all your requests.
We look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Great kind assistance making sure flight was satisfactory
Dear Nicholas R.
Thank you for your kind words!
We are delighted to hear that you had a positive experience with our assistance and that your flight was satisfactory.
If you need any further help or have more travel plans, we are here for you.
Sincerely Yours,
ARANGRANT Team
Great experience thank you so much for helping with changing tickets
Dear Sindhu S.
Thank you for your wonderful feedback and positive star rating!
We are delighted to hear that you had a great experience and that we could assist you with changing your tickets. If you need any further help, feel free to reach out. Safe travels!
Sincerely Yours,
ARANGRANT Team
Website layout was easy to navigate yo purchase my ticket. That's what I always struggle with.
Dear Esther N.
Thank you for your positive feedback!
We are thrilled to hear that you found our website layout easy to navigate and that it helped you purchase your ticket smoothly. We are always striving to make your experience as seamless as possible.
If you need any further assistance, we are here to assist!
Sincerely Yours,
ARANGRANT Team
I had a terrific experience booking a multi-city set of flights across different airlines with Andor, a specialist at Aran Grant. He was knowledgeable, patient, and very understanding of my concerns about the flights. I believe he went beyond the call of duty in making sure I was able to get exactly what I needed. His explanations were clear and timely. Thank you, Andor, you helped me tremendously in dealing with a stressful situation!
Dear Rw,
Thank you for sharing your wonderful experience!
It's great to know that agent Andor knowledge, patience, and understanding helped alleviate your concerns and ensured you got exactly what you needed. We'll be sure to pass along your kind words,
Faithfully Yours,
AranGrant Team
Harrison, agent, was easy to work with and professional in the services he provided for acquiring business class tickets to Italy. Some other agents were not as helpful when we decided to plan another trip to Europe. Hence, we went with another vendor.
Dear Stephen,
Thank you for sharing your experience with our services. We're thrilled to hear that you loved being helped by Harrison.
We hope that next time you won’t have any issues booking with us and we will do our best to interact with our customers effectively and positively.
We look forward to seeing you again!
Yours Sincerely,
AranGrant Team
I booked a flight and paid for insurance 4 months in advance. Turns out I need surgery. The flight was over $700 and with the insurance, I am supposed to receive $78. The cost of the insurance was about $60 - total ripoff. Find your flight someplace else!
Tip for consumers:
You wait on hold approximately 38 minutes before someone answers. They are nice on the phone, just worthless in helping. It would have been less expensive to buy a first class ticket.
Products used:
I booked a flight and paid for insurance 4 months in advance. Turns out I need surgery. The flight was over $800 and add in the insurance, and the seat selection... I am supposed to receive $78. The cost of the insurance was about $60 - total ripoff. Find your flight someplace else!
Dear Betsy,
Your review is very concerning to us.
In order to find out more details about your reservation, please reach out to us at claims@arangrant.com with your ticket or booking confirmation.
We will be looking forward to your reply.
Best regards,
AranGrant Team
I was so impressed with the service which I received from Harrison. He was very professional and patient with me and extremely accommodating. I am really looking forward to my upcoming trip now!
Thank you Harrison!
Products used:
Business Class Airline Ticket
Dear Brenda,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Harrison. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
AranGrant Team
Cody provided excellent customer service. He was patient, kind, explained all his answers well, researched when unsure, and went above and beyond in helping me find the right pricing and walking me through getting my seat.
Dear Heidi,
Thank you for your kind words, we are delighted to read how Cody delivered above and beyond your expectations.
We look forward to being of service to you again soon.
Faithfully Yours,
AranGrant Team
Warren goes above and beyond to satisfy the requirements of our entire family. He was in control of everything, from seat allocations to meals to stopover time. I would definitely suggest this service because it saved me a lot of time and gave me a terrific trip experience!
I like the service, but I'm not sure I'll fly because of it. I'll keep an eye on the viral problem. I'll let you know if anything changes.
It's easy and quick to use. Great pricing are something that no one can complain about.
I have booked international travel, all classes, for over 40 years. This company simply promises you things like great customer service (which to me means at least answering your phone), the ability to change dates (which they say is impossible when you finally get in touch with them), does not assign seats properly, does not assign your frequent traveler number to your profile, does not make sure you are emailed a "time to check in" email, and basically is a company you pay money to and then they disappear. I strongly suggest you go to a proper travel agency; the rates they offer are no better than any other rates you can find on Google flights. This group is horrible at best, do not trust a word they say.
Tip for consumers:
Use another travel agency. I wouldn't even call them an agency, just collects your credit card then dissappears.
Products used:
Changeable in ternational upgraded ticket that was not changeable.
Exceptional client service. I decided to give it a go on my own.
This is a corporation you've never heard of before. Mario was really helpful in helping me locate a ticket that I required.
The advertised price astonished me, and I couldn't find anything better.
I recently had a ticket with your airline and needed to change the travel date. Following the instructions on your website, I proceeded to make the necessary changes online, for which I was charged $165.
To my dismay, after just an hour, I received an email from your company stating that my request for a date change had been rejected, citing an exorbitant changing fee of $1300. This sudden change in the fee is not only unreasonable but also completely unacceptable. I trusted the price offered by your website and made the necessary arrangements accordingly.
Furthermore, I have had to engage in multiple conversations through your customer service chat, which has proven to be an incredibly frustrating and time-consuming experience. The representatives I interacted with displayed a lack of professionalism and were consistently rude. This kind of behavior is not what I expect from a reputable company, and it has left me feeling extremely dissatisfied.
Tip for consumers:
stay away very rude and bad customer service
Products used:
air ticket
Dear Sam,
Your review is very concerning to us.
In order to assist you better with your reservation, please reach out to us at investigation@arangrant.com
We will be looking forward to your email.
Best regards,
AranGrant Team
I bought an international ticket from them and am out thousands of dollars because they made the reservation by adding my middle initial to my first name. I tried for months to get this fixed with AranGrant. They didn't do it and the airline told me they would not be able to let me board due to the name not matching my passport. Their customer service is no help and is misnamed. Should be customer abuse department.
Tip for consumers:
Don’t use them
Products used:
None
Dear Lynne P,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Your review is a matter of concern to us.
Please, contact us at investigation@arangrant.com with your booking reference so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
AranGrant Team
Allison and the team provided me with many options until I found the flight I wanted at a very reasonable cost. They also called after the booking to ensure my satisfaction. I will use them again, for certain!
Dear Jo Anne M.
Thank you so much for your wonderful review and 5-star rating!
We are delighted to hear that Allison and the team could provide you with plenty of options and ensure your satisfaction after booking.
We are thrilled that you had such a positive experience and look forward to assisting you again in the future. Safe travels!
Sincerely Yours,
ARANGRANT Team
Gain trust and grow your business with customer reviews.
Business Class Journeys, Hassle-Free
AranGrant is a specialized team of travel agents with experience and knowledge to handle complex air travel operations. Our professionals, from different areas and backgrounds, are qualified to assist with different types of flight booking and travel arrangements, such as corporate and group travel, supreme vacation journeys, and flights with highest level of comfort, even when it comes to multiple destinations/airlines or complex itineraries.
10+ Years in Business
Dear Oliver J.,
Thank you for sharing your experience with us. We appreciate your honest feedback.
We are glad to hear that our sales agent was able to secure the original price you saw online, despite the initial price increase. We understand the frustration caused by the pre-authorization charges that resulted in a bank decline, and we apologize for any inconvenience this may have caused.
It's great to know that in the end, your flight was successfully booked and confirmed. We aim to provide a seamless booking experience, and your feedback helps us improve our services.
Sincerely Yours,
ARANGRANT Team