Art.com
Questions & Answers
How easy is it to get a hold of customer service at Art.com?
Asked by Jeff E. on 12/15/2018
6 Answers
Amber S.1/3/2021
They make their 800 number a bit hard to find and be aware that who you start speaking with has little to no escalation power to resolve more complex matters.
George L.9/5/2020
By being cand to the costumes and understand what the costumes wants to say and don't be rude to them.
Liz H.7/17/2020
Easy via chat. Reached to them trying to track order since their site was glitchy. They have since fixed the issue.
Michael R.12/21/2018
It was easy to contact customer service through "Live Chat". They were able to cancel my order because they could not fulfill the order.
Stan M.12/15/2018
Chat feature is available later than phone number, however I lost the connection to the chat feature and had to log back in and talk to a different person. I got the feeling that they were handling multiple people, not just me, and that English wasn't there first language.
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