Complain about Asos through the Retail Ombudsman, if more people complain about companies like Asos they will have no choice but to improve their service to their customers.
Same! Returned the next day with their label and no one can help me or offer any modicum of service. Still have not received refund and they told me it was my problem. It's been 3 weeks with nothing but rude people and I'm out 200$. I won't order again.