How easy is it to get a hold of customer service at AutoLoss?

asked by Steve F. on 1/1/19

15 Answers
Thumbnail of user nguyesho

Very easy and they answer the phone. Great company to work with

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Thumbnail of user oceanlodge4444

Very easy. As long as I called when they were open I always got excellent support.

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Thumbnail of user linchin374

Very easy, I always got monica and she was very helpful

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Thumbnail of user amandas2274

I had a horrible experience over the phone. Only time I ever called, I was yelled at by Monica (owner), she never stopped interrupting to even ask my question, stating she needs 24-48hr to answer any questions and prefers email only I was just calling to try clarify an email she had sent me. So, Im waiting 24-48 to get an email to a question, I never got to ask, I guess. Since I wasnt allowed to speak to anyone else and 7 mins is taking too much of her time.

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Thumbnail of user nancet1

Yes Monica always answered the phone. Excellent service

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Thumbnail of user lolk

Very easy. Monica answered the phone. She's very friendly and took the time to help me. You can tell she cares about her clients.

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Thumbnail of user martinb469

Very easy I called when they are open. They opened up at 11 for me in Georgia

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Thumbnail of user lucyl216

Easy from 8-4 someone always answered the phone. Jesses or dean were very helpful too

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Thumbnail of user robs434

Easy! Call when they are open and they pull up the file and get a demand letter asap

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Thumbnail of user anonymousr785

Call them but they will put you on hold for a long time. They don't know why they are talking about either

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Thumbnail of user lorenj15

I loved working with them. They always picked up the phone

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Thumbnail of user amirj8

Very easy. If they are busy they will call you back

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Thumbnail of user thomasw452

Very easy to contact staff at help desk, support or direct calling.

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Thumbnail of user billyl52

I got an answer backstage via call, voicemail, or email, no problems

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Thumbnail of user erics572

I called a lot and I always got a staff member. Doug and nackayea were great

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