Dear Richard,
Please get back to us specifying the order # so that we will be able to access your account.
Also, you can reach us at
Customer Service: support@bids.com
Customer Service:
+1-310-855-3525
Operating Hours:
Monday - Friday
8am - 5pm EST
I chose them because I thought it was the same company from the early 2000's called bidz who used to list jewelry and other goods at auction at prices that were too good to be true and it wasn't a scam. But I can see now they weren't it.