The average wait time is around 5-10 minutes. Mondays may be a little longer, its the busiest day of the week.

They are using the recent pandemic as an excuse to be even lazier than they were in the past. In the past wait time to get a hold of them were decent, but shipping was terrible. Shipping would take upwards of 2.5 weeks, and calling was around 10 - 15 minute wait times.

But now they use the excuse about the pandemic, which would be understandable, until you realize this has ALWAYS been their behavior and other business that is getting even higher demand, is cooping just fine. Shipping times now are months, or not delivered at all, and wait times are between 30 - 60 minutes.

Do yourself a favor and go elsewhere :)

Terrible on hold for an hour no one answers, the recording says to go online and when you do they never get back to you, they claim for 4.7 on line satisfaction but when you research them it is 1.7

Not easy at all as call times are approximately 30-45 minutes and the live chat service has been disabled

Ridiculously unsuccessful via email, live chat nor their preference of telephone. See how BBB complaint goes, that seems to be the best way to get a response from what I've gathered.

Customer service doesn't exist at this web store. No answer from phone or live chat.

Damn near impossible. It is easier to find an honest politician.

No easy at all. Yku have ro Wait at least an hour and usually busy signal.

Impossible. Don't even try - their phones are busy, and when they do answer I held for 40 minutes, when someone finally picked up they hung up on me. Live chat is not manned. They do not reply to emails.
They deserve to go out of business.

Never! Their phone number they give us just beeps. Their live chat is offline, and their email response is automated.

Could NOT get a hold of the customer service. Their live chat is dead, their phones are busy or unanswered and their email response took days and told me nothing.

I tried reaching BikeBandit via their site's on line chat option. Every time I hit enter, it said something was left blank and wouldn't send my message. I sent three emails and received no response. I called, and finally got an automated answer on call #11. I waited on hold for 50 minutes before someone answered my call. Reaching a customer service representative is nearly impossible, and not for anyone who gives up easily.

Customer service? More like customer deterrence. You would get a more prompt response from Santa Clause regarding your Christmas list than from bank bandit concerning your order.

You can not get a hold of customer service
Sat on hold for over 3 hours to be hung up on
Rip off artists

Bike bandit customer service is poor. I been calling everyday for a week and didn't even receive a call back.

30 min to 3 hour wait on phone
15min to 30 min on site

Impossible. All #s out of service. No reply to emails.

I'd say it's about as hard as diamonds. You just can't. They either don't answer the phone, or leave you on hold, or hang up. I've tried about 9 times, never got an answer.

The only way I received any response from them was when I left a 1-star review on another review website. I was called by their customer service manager Hunter, who tried to guilt me with his claims of thousands of emails and phone calls from customers with only 6 employees to handle them, and how hard hit they were by Covid. Hunter promised my missing shipment by the end of the day. It never was delivered. I updated my review and they replied to that review, promising another shipment of the item... that never was delivered either. Now I am back to no response no matter what form of communication i try.

My suggestion is this: If you cannot get a reply from Bike Bandit leave reviews that state your issue and your experience with their poor customer service. Then make a Better Business Bureau report.