BikeBandit
Questions & Answers

They are using the recent pandemic as an excuse to be even lazier than they were in the past. In the past wait time to get a hold of them were decent, but shipping was terrible. Shipping would take upwards of 2.5 weeks, and calling was around 10 - 15 minute wait times.

But now they use the excuse about the pandemic, which would be understandable, until you realize this has ALWAYS been their behavior and other business that is getting even higher demand, is cooping just fine. Shipping times now are months, or not delivered at all, and wait times are between 30 - 60 minutes.

Do yourself a favor and go elsewhere :)

Terrible on hold for an hour no one answers, the recording says to go online and when you do they never get back to you, they claim for 4.7 on line satisfaction but when you research them it is 1.7

Not easy at all as call times are approximately 30-45 minutes and the live chat service has been disabled

Ridiculously unsuccessful via email, live chat nor their preference of telephone. See how BBB complaint goes, that seems to be the best way to get a response from what I've gathered.

Customer service doesn't exist at this web store. No answer from phone or live chat.

Damn near impossible. It is easier to find an honest politician.

No easy at all. Yku have ro Wait at least an hour and usually busy signal.

Impossible. Don't even try - their phones are busy, and when they do answer I held for 40 minutes, when someone finally picked up they hung up on me. Live chat is not manned. They do not reply to emails.
They deserve to go out of business.

Never! Their phone number they give us just beeps. Their live chat is offline, and their email response is automated.

Could NOT get a hold of the customer service. Their live chat is dead, their phones are busy or unanswered and their email response took days and told me nothing.