Blinds.com

I ordered these higher-priced blinds because a representative assured me they would fit my doors. Unfortunately, upon arrival, I found they did not fit. After reaching out, I was informed that the only suitable alternative was a significantly less expensive option—approximately $1,000 less. I then requested a refund for the price difference, as the original recommendation came from a Blinds.com representative and led to this error. However, I was told that no refund would be issued, even though the mistake was on your team's part. This experience has left me disappointed and hesitant to rely on your team for accurate product guidance in the future.

The customer service representative, Lisa, was very polite and helpful, but unfortunately, she was unable to provide the refund I requested. This leaves me less than fully satisfied with your product, which falls short of the satisfaction guarantee stated on your website.

Great options to choose from. The manufacturer did an awesome job of giving me exactly what I needed. Customer service was a little rushed and I was bounced around a lot, but there were plenty of good reps.

Customer service was typical for 2024. Customer service is not like it used to be, so the service I got was ordinary!

I ordered my blind and received it as promised. Because the window is over the kitchen sink the included wand was too short for me to reach over the counter. I called customer service and they had the factory send me a longer wand at no charge. Probably the best problem resolution experience I have ever had. This company should be proud of their product, their employees and their desire to give great service.

Described above

We have purchased shutters for our home on 4 separate occasions and now have all our downstairs windows done. Even though we did have one ordering issue with one of the orders and were a little put off by the insensitivity of the customer service rep I spoke with, and another (our first order) that came with a few damaged parts, our overall experience has been good and the shutters are beautiful. We would buy again and recommend.

One of my orders appeared to not go in, so I processed the order again, but upon review of the status, there were 2 of the same orders charged to my credit card. I called Customer Service and the rep told me to just do nothing, insisting that one of the orders would simply "drop off". I stated that I didn't feel comfortable just waiting to see if it would "drop off" but she did not seem empathetic. I have had other situations in the past with other vendors where I was charged twice and it was not always so easy to correct or reverse. Eventually, she told me that if one did not drop off, I could call back and they would address it. All I wanted was some reassurance that they had a process to correct it if it did not go as she predicted. The extra charge did eventually reverse, but because of previous experiences (albeit with other vendors) where it didn't go as she insisted, it was her "smug" attitude that I did not appreciate.

The web is easy to use most of the time and the samples came fast. When placing the orders had to change what we wanted as motorized sliding door shades do not come as an inside mount option. Had to go with an outside mount for the sliding door. Looks good, but would like to have known that a non motorized inside mount shade spanning the entire sliding door could have bean purchased, and at lower cost. Or they need to provide this option: a split, inside mount, motorized product. The web
Site is not very clear on those options. Need to show many customer photos of shades in homes

My previous two experiences with you have been 5 star. This one has not. My blinds were delivered last week without prior shipping notification. I had to alter my plans and drive to the home to get them inside as rain was predicted -- this is a vacation home, not primary residence. The next day I received a text with a link to select three installation preferences. I filled out and submitted the form. That was a week ago, and I have heard nothing. I have no idea as to the quality or fit of these products; therefore, I will hold off on any further ratings.

I wish the photos or videos showed the blinds fully closed. I'm also glad I ordered 4 blinds at once so I could change out the cord since they were all not the same length. I think an additional option offered on the cord length would be beneficial in the long run. Overall, would purchase again but in bulk.

I placed my order with the help of a terrific customer service agent. Scheduling window measurement and installation of my new blinds was very easy (and actually happened more quickly than predicted. How often does that happen?!) All blinds arrived in perfect condition.

So far this has been quick and easy - it is very convenient being able to create estimates and save / budget for them. The only down side is the shock at the cost. We had to reduce our overall project plan due to the cost of the (12) shades that we wanted to order.

Delivery of the blinds was ahead of the projected delivery date - and install was a breeze!

Ordering was easy. The blinds are very nice and the color was what I expected. A minor problem was when the blinds anew pulled up to the top, one side is a little longer than the other side but not enough to really notice.

I opened a chat to ask a quick question, but there was no response or a "We'll be with you in xx minutes" message, and I waited over 15 minutes. I am a repeat customer and need to order two more shades that match what we bought last year. However the color we ordered last year, "Snow" is not offered anymore so I tried to ask if that's the same as "Pure White". The attempted chat was at 11:45am Sat 8/31/24. So, I placed the order and unfortunately the new color didn't match very well. I contacted Customer Service and was very happy with the rep's help. She found a better color match and ordered new shades for us. We're very happy with the new shades!

The shades we ordered did not match our older ones (the old color is not offered anymore) and the customer service rep was extremely helpful in getting us a better color match. Thank you!

Blinds.com was a great experience from finding the right type to finding the right color. The website helped me with measuring and installation. Shipping was reasonable fast for something custom built for each window.

Everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine everything was fine

These blinds are even better than I hoped they would be. They are durable, easy to use, look great and they are easy to install. It took me only a few minutes to install them and put them to use.
They were also shipped quickly and packed very well so as not to be damaged during shipping.
Thank you for such a quality product!

Super easy site to navigate. I went to "My Account" then "Orders" and using that information was able to reorder for another room with the exact same measurements. Our blinds are of high quality. We will definitely be ordering through Blinds.com in the future.

Jared was a huge help. Extremely friendly, knowledgeable, and professional. Great experience. Excellent customer service throughout. Highly recommend to use their free design services. Jared gave me advice that made my blind project successful.

Perfect blinds every time plus they always have what I need even when it's not in brick and mortar stores. This was a replacement blind for a set that is 10 years old. The store I originally bought them from no longer sells them, but Blinds.com does. In the exact color.

I took advantage of a Black Friday code and paired it with a 25% rewards bonus from my credit card company. With that, I got some great blinds for over half off. They were shipped in a reasonable amount of time and measured exactly as ordered. The nightmare was figuring out the instructions. They were HORRIBLE, skipped stops, and the images were illegible. I ended up mounting the bracket backwards because there was no instructions at all for that as to what was front or back. I finally found a video on Youtube that set me straight. We got them installed and they look amazing. I got a pair of Advantage Cordless Blackout Cellular Shades. They really do black out. The cordless lifts and draws down easily. They are great blinds. My beef are the instructions and whoever wrote those should be fired. It cost a star.

I ordered 10 of the faux wood 2 inch blinds in white for our new windows. They are cordless and easily open and close with a wand. I love how sturdy and well made they are. These blinds look great, keep the heat of the sun out when closed, and also stand up to a large dog who sometimes jumps up and put his paws on them (only made a few small nail indents, but no damage). My husband installed the blinds and had no issues. They look great from the outside as well and I just ordered 7 more to finish off our windows.

I've ordered blinds thru you before and was very happy with them. Your order system is very easy to use and navigate.
The new blinds I ordered fit perfectly and look fantastic! They are even saving me money on my electric bill!

I ordered two sets of the same blinds because they hang crooked. We need to do this again but blinds.com is committed to these being right. We ordered the least expensive blinds (new house - so many blinded needed!) but I would order slightly nicer blinds in the future - a higher quality. I really am impressed with their commitment and help. Will continue to order from them.

Good selection, easy to use web site and measuring instructions. I called customer service with a few questions. The Customer Service representitive answered my questions, was knowledgable and helpful. I was able to complete my purchase.

Easy to navigate site and helpful customer service on the phone. I ended up installing the blinds myself which was very straightforward and a simple process. Just needed a drill and used the hardware they provided. Love the black out feature of these cell shades, it works well.