Bonanza Questions & Answers

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Here’s what consumers have asked with answers from Bonanza staff and previous consumers.

72 questions answered
24% answered in 1 day
Question:

Answer:

Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com

By Jackson B., Bonanza Support
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Question:

Is this place fake

Answer:

No not fake but very little if any screening of their sellers. My recommendation is if you can find the item somewhere else do so.

By John Q.
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Question:

What is the best online selling site? i greatly appreciate everyone's comments! i am very very nervous on which one to choose! thank u :)

Answer:

Ebay. I always get great customer service from ebay... as a seller. Bonanza provides no customer service; if you have an issue, they just keep sending the same "canned" response over and over... and I had one sale on Bonanza for which they charged me a 17% fee... then they took $25 more out of my bank account... I have addressed both of these issues with Bonanza... Regarding the huge 17% fee... they sent me about seven (7) of the same "canned" response. I wanted a lesser % fee since their website claims they always charge the "lowest fee possible"... just one "canned" response after another... If they would have offered a more reasonable % fee in order to provide me with satisfactory customer service. I would have been satisfied; but they did not... after the seventh "canned" response... I closed my booth... And NOW... EVEN WORSE... they took an additional $25.00 out of my bank account... and for what I have no idea. I called the phone number which was listed with the transaction on my bank account and of course got a recording. I left my information, and it has been four days... and still no response. When you call ebay, you speak to a live person who works to solve your concerns... I HATE BONANZA... and you would think that BONANZA would not want RIDICULOUSLY UNHAPPY CUSTOMERS... but they do not care. I moved all my ebay items to Bonanza to see if it was a better experience than ebay... ebay's fees are 10%... and they have a much larger shopping audience... and they have real customer service people that you can talk to. Bonanza has a much smaller shopping audience, NO CUSTOMER SERVICE AT ALL, and their goal appears to be to charge sellers the most enormous fees that they can get away with. I never get online to post negative reviews... I generally get online to post about great customer service and great products... I like to keep things on the POSITIVE... but this is just not possible with BONANZA... they are like a Phantom Selling Platform... totally disgusted. I will be reporting BONANZA to the BBB and to the US Attorney General's Office. Very disappointing experience.

By Nancy C.
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Question:

I wonder why the so-called come-back coupons aren't available to all the sellers. don't you guys want the repeat buyers? i planned on contacting some of my ebay buyers and issue them a discount, but alas, can't do this unless i pay a monthly fee. imo this should be enabled on the invoice notwithstanding the monthly fee.

Answer:

Sellers can create and offer coupons with zero limitations ("Sell on Bonanza > Edit booth options > Discounts & Coupons").

By Jackson B., Bonanza Support
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Question:

Does buying various levels of advertising accounts on bonanza increase sales bring in enough to be worth the expense? any other helpful knowledge to know about switching from ebay to bonanza? i know im looking forward to focusing on my listing content and pricing at a good price instead of all the ebay bs that prevents focusing on whats important!

Answer:

I have never seen any benefit to paying extra for advertising. Bonanza just doesnt do it like ebay does. Have you ever seen a Bonanza ad on TV? Nope. And therein lies the problem. Nobody will shop there if they havent heard of it. True many sellers are leaving ebay (or sadly being kicked off by the BS) but nearly everyone goes to Bonanza to SELL not to buy.

By Tina T.
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Question:

How can i talk to a real person at bonanza about the problem i am having setting up my seller's account?

Answer:

I set up my account with Bonanza and their platform is pretty much the same as setting up an account with eBay, Etsy, Amazon, etc. What problems are you having?

By joyce r.
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Question:

I bought item on your web site 3 days ago and never received tracking number. seller: prestons11. order #35212399. he doesn't respond on my email neither. what's going on?

Answer:

Bonanza sellers you can check if he or she has been active on his or her store it will show when the last ime he logged in it shows in his profile on the left top. Check his feedback to see if anyone else has gave him feedback this month.he or she is busy or never checks his bonanza account daily like other normal active selllrs do. All sepends who is the seller and how long he been selling on bonanza. There are many drop shippers and china sellers and it takes about 2 to 4 weeks for any international shipping to get to the U.S.A. it has to go through customs before they release it to the post office.if no respond you should file a complaint with your credit card company or bank.

By William C.
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Question:

How fast is the shipping?

Answer:

Bonanza has an internal customer service department that can be contacted directly at support@bonanza.com, or you can click on the "Contact" link found on the footer of any page on Bonanza.com

By Jackson B., Bonanza Support
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Question:

I ordered an item on 12/3 and received a message indicating "your bonanza transaction is complete" and was provided an order number. the e-mail indicated i would receive my tracking number no later than 12/6 and have yet to receive it. i've e-mailed the seller twice with no response and my account was debited back on 12/4. what do you recommend?

Answer:

I recommend that you don't use Bonanza. But since you have, contact Bonanza and give them a chance to rectify it. If they do not contact the Better Business Bureau in the state that Bonanza is register in and file a complaint. You will have to be persistent because it has been my experience that Bonanza doesn't care.

By Jesse P.
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Question:

I want to import my ebay feedback. will this link my bonanza account to ebay? say, if my bonanza account was to shut down or get shut down, would it effect my ebay?

Answer:

Bonanza is not more doggy then ebay lot of time i buy something on there and don't receive nothing if you buy with PayPal don't matter which site you buy from you get money back if not receive nothing...

By Frodo O.
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