Busuu Questions & Answers

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Here’s what consumers have asked with answers from Busuu staff and previous consumers.

4 questions answered
25% answered in 1 day
Question:

When will i get my refund?

Answer:

Open a dispute on PayPal or cancel the transfer through your bank, you will have your money back. Don't accept any partial refund.

By Santo N.
See more answers (3)
Question:

I was not advised that my subscription was due for renewal, and the money has been taken already. i wish to cancel and claim a refund of the money taken from my account

Answer:

Open a dispute on PayPal or cancel the transfer through your bank, you will have your money back. Don't accept any partial refund.

By Santo N.
See more answers (3)
Question:

I have never heard of busuu, nor used busuu, but they stole £69.99, they took from paypal account without my consent. i have raised a fraudulent escal

Answer:

Open a dispute on PayPal or cancel the transfer through your bank, you will have your money back. Don't accept any partial refund.

By Santo N.
Question:

How the heck can i sign up? i filled out all the pertinent info and got to "start learning" then nothing happened. what does i take to join busuu? jeanne steelman mooks.steelman@gmail.com

Answer:

Hi Jeanne, Filling in your information and clicking "Start Learning" should be enough to create an account with us - can you email us on team@busuu.com with some additional information - which browser you are using, whether you've tried an alternative browser and we'll be able to have a look into this and see if we can replicate. Thanks, Amy Customer Service manager

By Amy S., Customer Service Manager

Can’t see your question? Ask to get answers from the Busuu staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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