• CabinetParts

CabinetParts

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Overview

CabinetParts has a rating of 4.4 stars from 2,667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CabinetParts most frequently mention customer service, good quality, and quick delivery. CabinetParts ranks 739th among Furniture sites.

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Positive reviews (last 12 months): 91.1%
Positive
184
Neutral
13
Negative
5

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2,241 reviews

12
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How would you rate CabinetParts?
Top Positive Review

“Great customer service.”

Jeff L.
10/1/24

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Top Critical Review

“Multiple problems with very simple order and inefficent support”

Matt B.
10/5/24

I ordered 2 pairs of hardware so 4 different parts. The first set arrived and half of the 22 pulls had tighter thread openings than the other half. The screws would easily twist into 11 of them but would stop after 1 rotation on the other half. Customer support helped me place another order because i needed these ASAP and they couldn't tell me how long it would take for replacements to come in. I ended up forcing the screws into the hardware and it wasnt great or easy but i got them to work so i cancelled the backup offer - that is still in process. The other shipment arrived with the correct pull but instead of the matching knobs, there were other longer handles. Again customer support answered me right away but they said they didnt know how long it would take to get the correct knobs which i need to get ASAP. Still waiting to hear about that.

Reviews (2,667)

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customer service (131) cabinet parts (69)
Thumbnail of user lisam8939
New York
1 review
0 helpful votes
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October 28th, 2024

1 star is to much. Definitely a 0 star. Beware. The return is a joke. By the time they deduct shipping fee, returning on shipping fee, and restocking fee from original price, I would end up with $0 and they have the returned part to sell to somebody else. So not cool. Yes, I may have ordered the wrong part or they sent the wrong part not sure at this point. I can't find any markings on part for a number. However, why would I want to order the correct part from you now. First time ordering here and definitely the last.

Tip for consumers:
Don't waste your time ordering here. After I return the part with all the shipping fees and restocking fees deducted from the amount owed to me is $0, and they have the part to resale to somebody else.

Products used:
I used nothing.

Thumbnail of user jeffl1911
Virginia
1 review
0 helpful votes
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October 1st, 2024
Verified purchase

Great. Was given the actual company contacts, they solved the back left and right drawer slide support systems. All good. Great products for what I am doing. I would highly recommend to give this company a chance they go above and beyond to make your orders right. Thanks to all, and may God Bless you all.

Thumbnail of user jimb4669
Louisiana
1 review
0 helpful votes
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November 3rd, 2024
Verified purchase

I needed a pair of guides for a computer drawer and CabinetParts was the only store that carried them. They were in stock and delivered in a timely manner; shipping was a tad high but given the odd dimensions of the guides it was OK. The guides are installed and work great.

This will be the first place I look for hardware on my next project.

Thumbnail of user michaelm15128
Minnesota
1 review
0 helpful votes
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October 12th, 2024
Verified purchase

Purchasing was easy and details were right on. I appreciated the fast delivery time and professional packaging. All items were to specs and were as advertised. Quality products! I'm a satisfied customer.

Thumbnail of user richp532
California
1 review
0 helpful votes
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October 4th, 2024
Verified purchase

You made it simple to figure out the correct hinge and order the parts. Arrived in record time. Installation was pretty easy. One possible suggestion would be to have a tab on your website that deals with slightly different spacing on mounting holes in hinge, I was albe to figure out which hole to use and then drill a new hole for the other screw but that might not work for everyone.

Thumbnail of user pamc858
Illinois
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

Parts were shipped quickly but not individually packaged with part numbers clearly labeled. One was a good fit but not the second. I need to order a couple more but cannot identify which one. Also no screws were included.

Thumbnail of user brianp2642
Maryland
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

I received my parts on time and it was exactly what i needed. Please consider better photos of the parts on your website. I ended up buying both variants because they were so cheap and i couldnt tell the difference from the pictures or description.

Thumbnail of user gleno71
Florida
1 review
0 helpful votes
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August 27th, 2024
Verified purchase

Prices were competitive and drawer box quality was great. Delivery of drawer boxes was quicker than expected, given they were custom built to size. Only thing to be ready for is multiple shipping points. We received items from multiple locations in the U.S., so we received several different notifications from the carriers. No issue, just an FYI.

Thumbnail of user petera1547
Ohio
1 review
0 helpful votes
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September 25th, 2024
Verified purchase

Great product selection competitively priced - at least during sales. Faster than expected delivery, with orders arriving quicker than anticipated in light of choosing the most economical time frame.

Thumbnail of user barbaraf2150
New York
1 review
0 helpful votes
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August 12th, 2024
Verified purchase

Good Morning,

A very quick prompt process for ordering through Cabinet Parts. Customer Service is very quick with their replies as well. Very nice company to do business with:)

Barbara Flowers
FSR, Inc.

Thumbnail of user rustyc96
Ohio
1 review
0 helpful votes
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November 9th, 2024
Verified purchase

I ordered drawer box glides and one of them was defective. I contacted customer service and within a week a replacement glides was on my door step. I am very impressed with your customer service.

Thumbnail of user josepht2928
Florida
1 review
0 helpful votes
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November 8th, 2024
Verified purchase

The hinge I ordered wasn't the same but it did work and I was surprised at how quickly it was delivered, the website was terrific with all the tools to match the hinge with the 20 year old one

Thumbnail of user johna5968
New York
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Very good quality and great delivery time. I'm very happy with the service. The sliders fit perfect and they were heavy. Exactly, what I was look Iooking for. Thank you.

Thumbnail of user genee113
Florida
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

I ordered the wrong size at first, but return was fast and easy. Quick delivery and product works perfectly. Makes a blind corner space very usable

Thumbnail of user julieb3434
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The representative was very helpful in helping me find the correct replacement hinge for my cabinets that are over 40 years old.

Thumbnail of user krisw268
Ohio
1 review
0 helpful votes
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September 15th, 2024
Verified purchase

Received a damaged item. I emailed pics of deficiency and they shipped me out a replacement. Excellent customer service.

Thumbnail of user tonys2124
Missouri
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Product was exactly as described. I have already installed them, and I am very happy with the results.

Thumbnail of user roberth7714
California
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Great selection. Great tool to help fund the exact parts for my situation. Quick delivery. Thank you!

Thumbnail of user robertt4173
Massachusetts
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

The only negative is the packages seemed to have been opened. The staples were unfastened, and the package resecured with tape that were barely holding the flaps by its strings.

I have not installed them at this time, but the units look as expected. Wood appears in good shape. Time will tell if everything lines up. I have no reason to believe otherwise.

Thumbnail of user chuckb428
Washington
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

These are nicely slides. But! I'll be installing today so I can only vouch for the quality of the instructions. As a metric fan these are nice.

Thumbnail of user martinw643
Florida
1 review
0 helpful votes
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September 27th, 2024
Verified purchase

What you see is what you get. Can't ask for more! Now that Pilot project was successful, the larger project will be supplied by Cabinetparts.com.

Thumbnail of user rica32
Alabama
1 review
0 helpful votes
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September 30th, 2024
Verified purchase

Staff was very friendly and helpful. We received our parts in a timely manner. Everything we ordered was correct

Thumbnail of user bradb979
New York
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I accidentally put a box of screws on my order and asked to be refunded and I got an immediate response. Thank you so much.

Thumbnail of user janicek771
Maryland
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Not sure exact hinge size needed so ordered two sizes. Prices were under $2 each and had to pay same for shipping anyway.

Thumbnail of user charless4011
New Mexico
1 review
0 helpful votes
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September 6th, 2024
Verified purchase

The bronze drawer pulls are just what I was looking for.
They arrived quickly and packaged perfectly.
A nice addiction to our kitchen.

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Richard W.
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4.4
2,667 reviews
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