• Calmerry

Calmerry

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Overview

Calmerry.com has a rating of 3.3 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Calmerry.com most frequently mention online therapy, mental health, and video sessions. Calmerry.com ranks 2nd among Therapist sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate Calmerry?
Top Positive Review

“Great experience”

Gilda N.
4/24/24

"Using Calmerry has been a positive experience overall) I really appreciate the super-fast assistance I got from the support team - it made me feel that my personal time is valued. I'm very satisfied with their matching (although I wish I could choose the therapist myself, too) because I needed someone informed and affirming and had a previous awkward experience where it was hard for me to find the one I vibe with. Here, I was matched with the therapist Alicia, and she's super-friendly and has a really positive and supportive approach that resonates with me. Thank you!"

Top Critical Review

“Unreliable and poor customer service”

Danielle A.
11/19/21

I subscribed to this service on Monday. The first appointment available with my assigned therapist was on Friday. I had done a web search on the therapist once she was assigned to read her reviews, and her online reviews state she does not show up for appointments. She has a 1 star rating online. For our Friday appointment, she cancelled two hours before the appointment. I contacted customer service to have a new therapist assigned and to request my subscription be extended by one week, since I had waited one week for my appointment. The CS rep said they would extend my subscription three days (so, the weekend, which is not business days). I declined and cancelled my service. This service is too expensive to pay for their unreliable employees to cancel last minute. Very unacceptable for the therapist and the company.

Reviews (124)

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Thumbnail of user gildan9
Virginia
1 review
1 helpful vote
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April 24th, 2024

"Using Calmerry has been a positive experience overall) I really appreciate the super-fast assistance I got from the support team - it made me feel that my personal time is valued.

I'm very satisfied with their matching (although I wish I could choose the therapist myself, too) because I needed someone informed and affirming and had a previous awkward experience where it was hard for me to find the one I vibe with. Here, I was matched with the therapist Alicia, and she's super-friendly and has a really positive and supportive approach that resonates with me.

Thank you!"

Thumbnail of user adanv6
Malaysia
1 review
0 helpful votes
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July 7th, 2021

H/t to Oprah! I already told you how I'm grateful for all our discussions and my day-by-day improvement and self-acceptance but will say this here too. I'll add that sometimes, video sessions keep disconnected so please fix it.

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Thumbnail of user stinaa2
Poland
1 review
0 helpful votes
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October 2nd, 2020

Working with my psychologist has been great. I've only had one appointment so far, and only completed a couple modules, however, I'm starting week two right now with anticipation to learn more. I can cleanly say this is worth the money!

Thumbnail of user jasiahh2
France
2 reviews
2 helpful votes
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March 8th, 2021

I've never thought that such kinds of stuff, such as grounding, breathe-count techniques, + a therapist's guidance can be such powerful and life-changing things! Very effective! These helped me cope with impulsive reactions and feel peace of mind. I'm glad I've met my best therapist there.

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Thumbnail of user roryr40
Switzerland
1 review
1 helpful vote
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November 22nd, 2021

A friend of mine loves this app so she told me that I should also try it. I'm happy she told me about it because it's exactly what I was looking for. I can talk to my therapist when I get home from work, and the mood tracking feature is amazing.

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Thumbnail of user doutzenn
Estonia
1 review
0 helpful votes
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October 11th, 2020

It was a fantastic experience. Thank you for communicate with me with such a nice mental health expert. I have learned several stress management method and my anxiety is also under control. I am grateful. I'm looking forward to continuing on with you!

Thumbnail of user gabrielfarrow
Switzerland
1 review
1 helpful vote
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November 17th, 2021

I went through a breakup recently and it was one of the worst experiences in my life. Honestly, I don't know what I would do without my therapist, he's a real professional and his advice helps me deal with my depression. He replies every day, and video sessions are great.

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Thumbnail of user rohang30
Belgium
2 reviews
2 helpful votes
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March 2nd, 2021

Appreciate the chance to visit text messaging sessions! The support team offered me video calls, but I refused to use this option. Video makes me even more anxious, and I'm absolutely OK with texting. For me, it's 100% better. Thus I have a lot of time to analyze all my thoughts and organize them in a meaningful message. And I'm happy to receive the same meaningful, well-thought-out texts from my therapist!

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Thumbnail of user arih20
California
1 review
0 helpful votes
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December 24th, 2020

I was not sure what to expect from online therapy, but my video sessions were very productive. My therapist made me feel completely at ease, discussing anything that was on my mind. She was understanding, patient, and she helped me move forward during very challenging times in my life.

Thumbnail of user bodiet
Australia
1 review
0 helpful votes
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August 27th, 2021

So far, I got what I wanted. My therapist was very helpful and provided me with appropriate tools for dealing with my anxiety. She gave me homework to work on between sessions, which made it easier for me to improve my mental state. I'm happy with my progress over the last few weeks since I started therapy.

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Thumbnail of user daniellea260
Nebraska
1 review
1 helpful vote
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November 19th, 2021

I subscribed to this service on Monday. The first appointment available with my assigned therapist was on Friday. I had done a web search on the therapist once she was assigned to read her reviews, and her online reviews state she does not show up for appointments. She has a 1 star rating online. For our Friday appointment, she cancelled two hours before the appointment. I contacted customer service to have a new therapist assigned and to request my subscription be extended by one week, since I had waited one week for my appointment. The CS rep said they would extend my subscription three days (so, the weekend, which is not business days). I declined and cancelled my service. This service is too expensive to pay for their unreliable employees to cancel last minute. Very unacceptable for the therapist and the company.

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello, Danielle! Thanks for the feedback! As we can see, the customer support did suggest adding 3 additional days to your subscription as apologies for the cancelation from the counselor's side two hours prior to the scheduled video session. Such a situation may happen from both sides, the client can cancel their video session as well due to circumstances. But you can use this time while you are waiting for the video session by sending messages to your counselor.
Your counselor doesn't have such a tendency of canceling appointments on our platform, and as we can see there is only one review on the Internet stating that she is doing it.
As we can see, our Billing Dept. issued a full refund for you per your request. We highly appreciate your feedback and we are deeply sorry that we didn't meet your expectations.

Thumbnail of user leopattirick
Switzerland
1 review
1 helpful vote
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November 23rd, 2021

I've only had three sessions with my therapist but I already feel better. She's a great listener and she knows a lot about emotional problems. At first, it was difficult for me to talk about my problem but she was very supportive. It's a great platform, highly recommended.

Thumbnail of user tomasg57
Canada
2 reviews
0 helpful votes
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May 30th, 2021

It's only been a few weeks, but I already feel an immense amount of clarity around bettering areas in my life that have felt out of control. calmerry.com is so kind and compassionate and definitely listens with an open mind. I'm so thrilled to continue our work together!

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Thumbnail of user ahmadh52
Ukraine
2 reviews
0 helpful votes
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May 17th, 2021

Calmerry is great. Really does help clarify the thought you're going through. Assists to set up a game plan. Keeps you on track for your targets and what you're trying achieve. Definitely has been a big emotional support.

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Thumbnail of user lennonh10
Australia
1 review
1 helpful vote
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February 28th, 2021

I'm constantly stressed and under emotional pressure because of my in-laws. I couldn't stop being anxious and angry( Although the actual problems are not sorted out, the therapist here helps me to cope with these overwhelming feelings, and now I'm less emotionally involved in this stress.

Thumbnail of user elijahh54
Estonia
2 reviews
0 helpful votes
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August 7th, 2021

I feel my new counselor has been much better at communicating with me. The first one was a bit "wired" on stress management, while I needed something a little different. I now see that online therapy works.

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Thumbnail of user rickyh122
Brazil
2 reviews
0 helpful votes
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March 4th, 2021

This service gave me continuous support and the feeling that there's always someone around me. It's something I didn't get in "traditional" psychotherapy. Absolutely love Calmerry and their unlimited messaging!

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Thumbnail of user cassiusf3
Denmark
2 reviews
1 helpful vote
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May 24th, 2021

Calmerry is the best therapist I've ever had. She listens to me so well, takes notes and will revisit things that I've described even weeks ago! She made me feel heard and truly understands what I'm going through. She also offers great tactical advice and asks the perfect questions to help me understand what I am definitely feeling. I came to calmerry.com with a problem about my self-esteem and making decisions for myself and calmerry has really helped so much. Cannot say enough nice things about this.

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Thumbnail of user dorianh22
Switzerland
2 reviews
0 helpful votes
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February 4th, 2021

I suffered from anxiety, and I am so glad that my friend recommended me
Calmerry. This affordable online therapy platform gives me an
Opportunity to get support and help when I need it most of all during
These trying times. I feel much better now.

Thumbnail of user yvonnec260
California
1 review
1 helpful vote
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May 9th, 2021

We purchased this program in hopes that my son could get some help. Well I definitely would NOT! Recommend this site. The first therapist left after his first session, then the others didn't get back to him. We reached out to the site and the person we talked to told us his acct was closed so that's the reason he did not get a response. Well that funny because they charged the credit card for April and May. We were told the sessions he had from his initial purchase would not be discarded just but on hold for when he renewed the services. Now does that make sense? No it just a way to extort money from vulnerable people who are seeking help. Shame on you! At a time that so many people are in need of mental health support once again creating stigma. I hope the owners of the company read this and respond, if not then this just validated that this is all a SCAM!

Products used:
On-line Therapy

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Yvonne. Thanks for your feedback. We looked into your inquiry and we'd like to inform you that we did not change cards, as Calmerry is a subscription-based platform. So with your first payment, you create a subscription that automatically charges you, as per your plan. As for your other claims, we will investigate the issue with your counselor to make sure this does not have ever again.

Thumbnail of user elizabeth9
Canada
1 review
1 helpful vote
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November 15th, 2021

This is the first time I've used online therapy, and my experience is rather good. Usually, I talk to my therapist in the evening, and she helps me work on my negative thoughts. We've set goals for treatment and I already feel some improvement.

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Elizabet! Thanks a lot for your lovely feedback. We are happy to know that your experience on Calmerry is beneficial for you, and you already feel the progress.

Thumbnail of user lucasg88
Brazil
1 review
0 helpful votes
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March 21st, 2021

I'd say the treatment of religious abuse and trauma provided by my therapist from this platform was quite beneficial. I almost let off the horrible brainwashing experiences. I learned how to accept myself, established my self-worth and dignity, and now I can define my goals in life. But I wish video calls were more stable. My therapist and I experienced some technical issues and were forced to reconnect twice. That's the only reason I give Calmerry 4 stars.

Thumbnail of user smananthas
Washington
1 review
0 helpful votes
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April 7th, 2021

Didn't really work for me as, like with the other online therapy platforms, there is a lack of therapists in my area. Calmerry says all of the therapists are qualified, but we know that's not what makes the difference. Wish they would be more upfront about this. Their matching process doesn't work if there aren't therapists with the skillset you want available.

The counselor may reply once a day only. Also weird the therapist doesn't have a headshot, at least mine; however, did take some time or effort into replies and not cut and paste. Note I had the messaging only plan. I think the input for text could be better. If you press return, it sends the message, not a new paragraph.\

Edit: I tried a new therapist (also no headshot) and kind of given a scolding like whatever is wrong with your current therapist when I asked to switch. I like the other platforms where you can swtich freely and not given grief over it.

Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Smanantha. Thank you for your feedback. We are deeply sorry for the situation. We always do our best to match the client with the best suitable counselor. Giving us as much information as you can surely help. Also worth noting, that our team does not "scold" before changing the counselor, we simply ask for some details to understand why you were not satisfied with that particular counselor so that we can match you with a better fit.

Thumbnail of user sondeab1
Texas
1 review
0 helpful votes
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May 7th, 2021

Clients are charged regardless of activity on the platform. Technical issues are common and often, rendering the app useless but Calmerry continues to collect their fee.

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Sondea. Thanks for the feedback. Please note that Calmerry is a subscription-based platform. With your 1st payment, you create a subscription that automatically charges you as per your plan. This information is visible to the client during the check-out process.

Thumbnail of user elizabethl1545
California
1 review
2 helpful votes
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January 7th, 2022

I was hoping for a modern tailored experience, tele sessions, with a hand selected therapist based on patient needs and background. Botch job operation, misleading costs, no consideration for appropriate pairings, just seems to randomly pick an available therapist (mine was comically bad and off-topic) and wildly short 30 minute sessions. This is never the standard for therapy sessions and was unexpected find. Causing the therapist to constantly mention time and not really listen, which how can they even do their job efficiently? This is a shameful car salesmen approach that should not have a place in the mental health landscape, where the last thing someone needs is to feel taken advantage of. After all was said and done and I requested a refund after my initial intake... someone from their team emailed asking if I was interested in giving feedback about my experience. We set up a google video meeting and then he didn't show up for it. So I sat waiting for 20 minutes before exiting. This company clearly preys on vulnerable people seeking help. Was told by therapist to go on Dr. Phil... As much as I appreciate her effort in attempting to help, this was very misguided and strange. Is this company affiliated with Dr. Phil? When I politely said I wasn't interested in that she responded with trying to hype up Dr. Phil and his legitimacy. I mean...?

In response to rep's comment. I specifically asked the therapist if I could do two sessions back to back to make a full hour twice a month and she said that wasn't possible. I was trying to make the best of the misrepresented time frame and was told that wasn't an option. Was also not refunded the full amount. Assuming I was charged for the full session... when really that should be a loss to the company given the circumstances, not deducted from the client or even therapist for that matter.

There is a basic box checking you do for them to use as a guide for finding a therapist during sign up but not very specific. Nothing like faith-based vs non faith-based, lgbt allied, etc etc. So the pairing isn't going to have as much success.

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Thumbnail of user cheriw51
Cheri W. – Calmerry Rep

Hello Elizabeth! Thank you for reaching us! We are deeply sorry that you had such a bad experience with our service! Our Matching Agents always assign clients to therapists really carefully, however, if you don't like your therapist you can always change them for free. Please note, you can schedule your video sessions as you wish. You can schedule two 30 min sessions in a row and have a full one-hour session if you think one 30 min session is not enough for you and your counselor. We are deeply sorry that our representative didn't show up for the meeting, we have already contacted him and he will email you very soon. Also, our Personal Manager for therapists has already messaged your counselor because we have nothing to do with Dr. Phil work.

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From the business

Calmerry is a trusted online therapy platform that connects clients with licensed mental health professionals for text and video sessions. There are 500+ therapists and counselors on the platform experienced in treating various issues including depression, anxiety, low self-esteem, relationship issues, grief, trauma, and burnout.

After completing a brief survey, a client gets matched with a counselor who’s expert in their particular issue within 1 hour. Clients also get access to mood tracking and journaling tools that help them grow their mental skills, learn coping mechanisms, and engage in self-therapy practices.

To ensure smooth online therapy experience, Calmerry offers free therapist switching for clients who are not satisfied with the quality of their match. The Customer Support Team is available 24/7 and gets any platform-related issues covered in a blink of an eye.

Founded in October 2020, Calmerry has already helped thousands of clients to improve their mental well-being. The mission behind the company is to make mental health care an integrative part of people’s lives and their daily routines.

Company Representative

Thumbnail of user cheriw51
Cheri W.

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3.3
124 reviews
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