CanvasPrintFactory

I placed an order and it never arrived, no one replies at customer service. This place is a scam! I am so disappointed. They are nothing but thieves who should be ashamed that they steal people's money. I'm changing my credit card number now because of them

My order was supposed to arrive last week and still hasn't shipped. I spent several minutes talking to a representative to would not offer any sort of expedited shipping (unless I paid an high amount for it) or any refund. He said they were backed up and there was 'nothing he could do'. Terrible company. Will not be ordering from here again.

I should have checked other people's reviews before I ordered from this company. They printed 1 of my canvas in the wrong direction. Had to provide screenshot of my order showing my photo as landscape but they still argue I selected a portrait canvas. Very argumentative, don't answer emails, stay away. I will not do business with them again.

The WORST customer service I have ever experienced. My client's order is extremely late and all the person claiming to be the manager had to say was sorry we are behind? Seriously? I asked for a refund and told him to cancel my order and he said no I'm not doing that. I will NEVER order another thing from them again. They were my supplier for over a year but they are impossible to get on the phone or answer a simple email and when they do answer it's some rude person claiming to be the owner with 0 customer service skills. He held my order hostage until I removed my negative reviews and has been harassing me by phone to remove them. They don't care about you, just about the bottom dollar. Today was the final straw.

Not only are the other reviews here correct about the non-existent customer service, be aware that they also do business under several names (i. E. Poster Factory). The prints themselves were satisfactory, but whatever you do, don't over the framing. The frames they sent cost $48. I found them at Walmart for $3.99. Besides being sold something that was so cheap, they packaged them together and the cheap frames came in damaged, scratched on the thin plexiglass, cracked and the frame falling apart. Least you think it was UPS, the box was in perfect condition, it was a very simple sixth grade logic, if you are going to bubble wrap more than one together, don't put them facing each other but put them back to back. Because they were for Christmas, since I couldn't get the company to respond, I had to go buy frames for the 4 photos that I bought so this became a rather expensive print in the end.

This company offers zero customer service. The person who answers the phone in customer services, Jesse, doesn't care and make no apologies about your order. Believe me, they got your money, but they don't care if you get your item. I've called customer service twice now for an Item that was ordered over 3 weeks ago. The excuse is "we are busy". Well with this type of customer service you won't be busy for long. I won't order from them again, and I would never recommend them. I've NEVER seen worse service in my life.

I purchased $100 worth of canvases for Mother's Day. It is now 4 days after Mother's Day and this company hasn't even shipped my product! The phone number on their site goes directly to voicemail and nobody will call you back! I had to find out from UPS that the email confirmation these guys sent me stating that "... your product has shipped!..." was actually a lie. Worst Mother's Day gift ever.

This company is terrible. I ordered 4 prints and each one of them was ruined. For my troubles they thought it was best to give me a refund of $14.80. Which is absolutely insulting. They will not be in business for long and I would go somewhere else so you don't have pictures that look like a grade schooler did them.

Tried to cancel an order immediately after I placed it-sent emails-phone messages-the worst customer service! Had to make a claim with my credit card company, and the BBB! They charged my account and never sent the picture!
Stay away!

I received damage goods that were not on time and I can't reach anyone to discuss the matter. I think this is one guy who has a Verizon cell phone, from what I can tell. The phone rings and rings and then you get a Verizon canned outgoing message (the number you are calling could not be reached, leave a message).

While the Prints are OK, they aren't bad. They fact that I paid for shipping and got them a week late. When I called to check on status, the customer service rep was a, rude and b, incompetent.
Not going to do business again with them!

I spoke with a guy named Jesse. He has to be the rudest customer support person I ever talked to. I called up to check on the billing of a particular order I made and he just hung up on me. Absolutely pathetic customer service. Please stay away from this company

Placed an order with for 2 canvas prints for the same size so they would look good next to each other. Received an email to call them back tried for days to get a hold of someone with no success. They finally sent me the canvas's and one of them was the wrong size.

Still unable to get a hold of anyone to discuss this. You are really taking a gamble on this company.

Placed order 1/27/17 and got a couple days later then I was told but no big deal. I didn't hang right away bc we were painting. I put up a couple days ago and no matter what it's not straight, the canvas is crooked. So today was the first time I had time to call, it's been about 2 months, not 2 years. I simply asked if I return can he replace. He said no, what am I supose to do with the crooked one. He told me I can pay and order a new one, it's been more then 7 days! He never apologized, I asked for a manager he said he is the manager. He was so rude, never apologized. Don't give this company $1 of your hard earned money, they don't stand behind their product!

I sent 2 pictures to print canvas on BOGO. They contacted me and said one of the prints would not come out good. Great they called. I told them if it would not come out good then cancel the order. They said OK. I received both canvases today. The one looks horrible. It was supposed to be cancelled and they did the photo anyway. Absolutely horrible service. I didn't want to pay for something that would not look good. Never again will I use this company. Beware...

In a commodity market where there are millions of print companies providing the same services, do yourself a favor and go with a company who values their customers. I did not receive my prints in time for Mother's Day and received no fair compensation given the items where delayed due to Canvas Print Factory's error. The owner was argumentative, completely disrespectful, and did not care tobresolce the issues he had inflicted. This is by far one of the most horrible experiences I've had with a business, and I've reported them to the BBB. Support companies who deliver a good product and care about customer need. Canvas Print Factory is anything but... and I am shocked they are still in business.

Canvas Print Factory does not operate like a professional business - the customer service is nonexistent, and the quality I received on my order was poor. Their "return policy" asks you to call them, which just sends you to voicemail - brilliant business right? I've yet to hear back from them regarding the grainy quality of the product they sent to me - left voicemails, emailed, etc. Avoid. Avoid. Avoid.

I tried calling multiple times. Nearly impossible to get someone to answer the phone and after I make it to number one in the cue, it dumps into voicemail. When I finally got to a human he was so rude. Jesse I believe he said his name was. He said he can't tell me when it will ship. I said I just want I can't cancel it then. He said I can't! What kind of business is this?!? Don't let the professional looking site fool you too. Do not order anything from them

This company is a total scam! I can't believe I didn't check the reviews before I placed my order. 3 week late and I'm still waiting on my order. I will call my credit card company and dispute the charges. I can't talk to a representative! I am furious!

I gave this company two chances and a full month before writing this review. The quality of the prints was poor, the sizing was off and there was ZERO follow-up after two emails and a month of patiently waiting for them to at least attempt a resolution.

http://www.canvasprintfactory.com/ website is a scam. You submit your order and it will NEVER be shipped. Your receiving date will come and it will go and you will not have a print. You will call and Jesse will tell you it will ship today or tomorrow. It will not. You have been warned!

I order one canvas print on Nov 22. When I get the email for my order confirmation it supposed to deliver between Nov 28 to December 1. Now it is December 5th. I have tried to call them but the phone won't picked up. It looks like it is a scum. This is my order confirmation email.

Shipping information:

Tilahun Ashagre

Your order was placed successfully.

Thank you!

Order ID: ******* Shipping information:

Please keep your order id safe for future reference
Your order will be delivered between November 28,2016 and December 1,2016.
Order Details
Payment Type: PayPal
Order Date 22.11.2016 - 11:03
Product Unit Price Quantity Total
24" x 18" Canvas Print $30.67 1 $30.67
Products Total: $30.67
Discount: $5.00
Tax: $0.00
Shipping: $0.00
Grand Total: $25.67

This place should not be in business. Was told my order would ship within 5 days of receiving the order. It has now been 3 weeks. I called and was told that they were busy. That they had 500 + orders to ship. Mine was "printed" on the 11th and it is now the 23rd. Stay away these guys are the worst of the worst