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Cape Masai Leather has a rating of 4.4 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cape Masai Leather most frequently mention good quality. Cape Masai Leather ranks 18th among Handbags sites.
Friendly team and service. You get all products at thier factory shop as it's online, well done team Cape Masai leather.
I wanted to order a special gift for a friend who was leaving the country. When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March. On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March. On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week. On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day. On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today" On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th. I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.
Friendly team and service. You get all products at thier factory shop as it's online, well done team Cape Masai leather.
Date of experience: July 12, 2024
A great experience shopping with Cape Masai Leather.
The service was very friendly and efficient.
My backpack arrived in record time and is fabulous, beautifully made and exactly what I anticipated! Thanks so much.
Tip for consumers:
I made personal contact and was helped very efficiently.
Products used:
Backpack
Date of experience: June 12, 2022
Thanks Liz for giving us a chance in a million stores online and we can't wait to serve you again.
From when my order was submitted the interaction and communication was initiated by Cape Masai Leather. Ever friendly and helpful. Even with my second order, colour advice and options were shared patiently. Delivery was quick and I was always kept up to date with the progress. The bags ordered were also very neat and of a high quality - beautiful! Overall a very pleasant and professional experience. I'll definitely be back for some bags and travel toiletry bag ideas :)
Date of experience: April 23, 2020
Thanks Melane. We are glad we gave you a smile. We can wait to serve you again. Keep well and thank you for staying at home at this difficult times in our lives ever.
I cannot begin to explain how impressed and happy i am with my product from Cape Masai Leather. Not only is the workmanship perfect but it was an absolute pleasure dealing with them. I would buy again
Date of experience: January 25, 2020
Thanks Janna and you welcome again
I'm so happy with the quality of my shopper as well as messenger bag. True craftsmanship and excellent value for money. I would recommend supporting this small business and hope that it goes from strength to strength. Thank you harryson and your team.
Date of experience: March 19, 2020
Welcome again dear, your satisfaction is our strength
Beautiful very deel red, very difficult to capture the deepness of the red as the photos came out much more vibrant/bright.
Everything looks good but will only know if it will last once I've started using it.
Customer service was great, these guys where so helpful and communicative when I need more images on the inside and color of the bags.
Could do with a divider compartment inside as this is a big deep bag
Date of experience: August 24, 2022
You are welcome again dear and we will definitely use your idea. Highly appreciate
I placed my order with Cape Masai Cape Town. It was immediate processed. They are very professional and keep you up to date with the progress al along even when your products are out for delivery. Soft leather and very good quality. Fully lined and good quality zips used. Have ordered 4x handbags from them so far as well as a vanity case. Highly recommended! Very well priced. Even received a small gift! My order nr #5592
Tip for consumers:
Best value and quality from any leather I ever bought.
Products used:
Hand bags and cosmetic
Date of experience: April 11, 2023
Thanks dear and you are welcome again
This was the second time that I ordered from Cape Masai Leather and just like the first time the quality is exceptional. I ordered a custom bag the first time and they communicated throughout the process keeping me up to date and making suggestions to make the bag more functional.
I will definitely recommend them to anyone looking for leather products.
Great service, thank you!
Products used:
Slimg bag
Date of experience: October 7, 2022
Thank you for always choosing Cape Masai Leather and it's a privilege to serve you always.
I was searching for a long time for the right leather diaper bag when I became pregnant with my 2nd boy. I wanted a big bag (both of the boys' stuff needed to fit), I wanted a backpack but also something to carry over the shoulder and of course it had to be affordable! When I was searching again one day I happened to land on Cape Masai Leather's website and immediately it met all my requirements and I was skeptical when I ordered my bag because I had never heard of them before, but I was totally surprised! Very affordable and good service! And then of course the bag is very neat and really big (bigger than I expected)! I am more than satisfied and will also use them in the future. I definitely recommend them to other people! Thank you very much, in today's time good service and products are very rare!
Products used:
All
Date of experience: February 6, 2023
Thank you and you are welcome again
The service I received and the quality of the product was outstanding! I ordered the "Ladies Laptop bags XL" (Toffee Tan) on the Friday afternoon. Immediately received a WhatsApp to confirm that my order was received, got delivery updates over the weekend and on Monday morning my bag was delivered. I must say - the bag is even better than expected! WOW WOW WOW! After delivery I received another follow up WhatsApp to make sure that everything is ok. Receiving this quality of service is rare, they go above and beyond! Thank you so much for amazing service, and a stunning bag!
Products used:
Ladies Laptop bags XL in Toffee tan
Date of experience: November 6, 2022
You are welcome again
My first time purchasing and I will definitely do so again. Excellent and personal service and totally in love with my leather bags. The added and unexpected bonus was the free gifts for Womans month. Thank you so much Cape Masai!
Date of experience: August 10, 2020
You are welcome again dear. Happy Women's month.
Who would have thought I would get a fantastic product and excellent service from a small workshop in Athlone, Cape Town. Online shopping a breeze, product exactly as the photos. Service, delivery and communication first class.
Products used:
Bag
Date of experience: April 19, 2021
You are welcome again dear.
And thank you for Choosing Cape Masai leather
Delighted with both the product and the service provided. The delivery was prompt, and the packaging ensured that the bags arrived in perfect condition. I would highly recommend Cape Masai for anyone in search of high-quality leather bags.
Date of experience: June 11, 2023
You are welcome again
Beautiful, soft leather. Very good quality. I loved it so much I bought three! Great service from Harryson and his team. Took two days from I ordered and paid till my order was delivered. Will definitively order from them again.
Date of experience: August 27, 2020
Thanks dear. Your satisfaction is our priority and we can't wait to serve you again.
I ordered a bag from Cape Masai on a Sunday evening. To my total surprise I received a WhatsApp message that same evening informing me that the bag will be delivered on Tuesday. True to their word, delivery took place on Tuesday and I even received a free gift. The bag is amazing and the service was above and beyond. Truly impressive.
Date of experience: August 3, 2020
Your satisfaction is our pride. You are welcome again dear.
I found the people at the business very caring. The service was good, friendly and they kept contact with me via whatsapp. I did have to wait a while for the bag, but they make the item after the order is placed. I am very happy with my liezel vanity bag and so pleased that I persevered to find what I wanted.
Tip for consumers:
The colour of the leather seemed a little darker on the photo. I am, however, very happy with what I got.
Products used:
Genuine leather vanity case
Date of experience: December 18, 2021
You are welcome again
I am very impressed with my purchase and service received by Cape Masai, the bag is beautiful. The service received was friendly and prompt - I requested a different colour to the item advertised online - this was no issue for them and I received the bag within a week. Would highly recommend Cape Masai to anyone wanting to purchase a leather handbag.
Date of experience: February 19, 2020
You are welcome again
Amazing awesome service by Cape Masai Leather. Beautiful bag very very neat and best quality ever. Will definitely support them again and refer them.
Thank you so much for your amazing service and my very beautiful bags
Date of experience: August 18, 2020
Thanks Lizette, we can't wait to serve you again.
I am absolutely delighted with my A5 Diesel Toffee leather book cover. It is even better in person than in the online images. Nice to receive a product that involves artisanal craftsmanship.
Products used:
A5 leather book cover
Date of experience: July 14, 2023
You are welcome again sir.
Quick response via website and dispatch of product was done immediately.
Ordered leather oil wax (black) and it restored the color on my car's seats. Great product
Date of experience: September 13, 2022
You are welcome again.
Please treat it at list once in 3 month for great last of your leather products and nourishing.
I was looking for a matching weekend away set with a vanity bag and hold all. I obviously was looking at prices and found great value, good quality and happy to support SA local. Thank you!
Date of experience: December 30, 2022
Thanks for giving us a chance to serve you and we can't wait to serve you again.
I had great service and my wife is happy with her new bag, delivery service was excellent. Will consider purchasing in future with cape masai leather. Thanks alot
Date of experience: December 15, 2020
You are welcome again and we can't wait to serve you 3
I wanted to order a special gift for a friend who was leaving the country.
When I placed my order in February, I asked Cape Masai if it would be delivered by 4 March, which was the last opportunity that I would have to see my friend. They promised me it would be delivered by 4 March.
On 1 March I was getting worried that it would not arrive on time, so I asked again. They told me that the bag would only be made in that first week of March.
On 3 March I had not received any tracking information, so I asked them to confirm if it would be ready. They informed me that they would only start making the bag on the 4th of March, and they would only deliver early the next week.
On 8 March I asked again if they had shipped it in a desperate attempt to maybe get it to the friend. They told me that they had not yet even made the bag, and it would be made on that day.
On 9 March I asked again. They promised to ship it on 9 March. Their exact words on the morning of 9 March were "It's to leave today"
On 10 March I asked if they shipped the bag, and Cape Masai sent me a snotty reply "You were informed that your order is leaving tomorrow which is today and nothing has changed". They finally shipped it on the 10th.
I am now sad that I missed the opportunity to give a special last gift to my friend. If Cape Masai told the truth at any earlier point I would have had time to get another gift somewhere else before it was too late. The quality and value for money of their products are good, but don't believe a word that they tell you about delivery times.
Date of experience: March 14, 2022
Our apologies that the gift arrived late.
Your feedback really touched us and since we improved all changes that had caused us delays by increasing productivity and always keeping enough stock and so we have doubled our investments and soon we will bring even our services closer to your.
There was a credit set aside to Makeup to you sir. Just let us know when you are ready to us it.
Our apologies once again sir.
Guys I'm very happy with my order n you can be sure that I will support you in future n will make sure that I do recommend you. Thanks
Date of experience: May 22, 2020
Thank and you are welcome again. You gave us 1*, perhaps is there any recommendation you like us to improve or change?
We are manufacturing designers in craft handmade genuine leather handbags, laptop bags, Laptop bags satchels, travel & luggage bags, belts and wallets.
We run online stores at www.capemasai.co.za, retail pop in, and annual exhibitions across South Africa.
We Custom make too.
For more information about us please visit our Facebook page Cape Masai leather.
Or contact us on
info@capemasai.co.za
Our business was established in Cape Town and officially registered in 2012 as Cape Masai leather art & Craft, started with R50 with the production of bracelets to wallets to handbags
You are welcome again.