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CarShield has a rating of 4.2 stars from 3,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop, and great experience. CarShield ranks 1st among Auto Repair sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
Engine blew up and they only covered $1200 out of the $6000. My shop provided all the necessary details from cause of failure to freeze frame data. They refused to pay the entire claim. Even though all parts were covered under the contract. If you google this company you'll understand why there's a 10 million dollar lawsuit for deceptive ads. No shop or dealership wants to deal with CarShield either. They are difficult to work with and do not pay out. Save yourself and go with another company.
I have 2 vehicles covered under car shield including my 19 year old Land Cruiser. It comes with specific & straight forward guidance if we ever break down. Very happy to know I'm covered in the future!
A small issue with the car shield app. Reps indicated the issue would be fixed within a few days, they were very knowledgeable, professional and friendly.
Price and coverage
Date of experience: November 21, 2024
Pleasant. Questions were answered. Representative were nice & patient with me. What I'm not happy about are the multiple emails asking me to rate my experience. I've completed 2 survey/questionaire. Now this?
To be prepared in case of breakdown. I’m on a limited income and can’t afford expensive car repairs.
Date of experience: September 30, 2024
Dawn, we are pleased to hear our team was able to answer any questions you had! Our reviews are sent automatically based on recent customer interactions and we apologize for any inconvenience this has caused.
Impressed by the quick response and support when i had car issues.
However very disappointed so many things are not covered under my plan
I am currently shopping around to see what is available that would better cover when the need arises.
Monthly rates are not cheap
Very friendly and responded quickly analyzing the problem but not so good with the solution.
Wanted support, my warranty had expired from when i purchased the car
A family member referred me.
Date of experience: October 30, 2024
Joan, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
After many years (7) of being with your company and very little repair claims; now that a major repair is needed you'll have dropped the ball with a lot of red tape and inquisitions. I've paid my premiums like clockwork every month. I'm not at all happy with your service or professionalism towards fixing my car, you'll looking for the cheap route to solve my issues. Cheapness seems to be your best interest and not satisfying a seven (7) year customer!
Customer service is good, but your approach to fix a repair is degrading.
Seven years ago it seemed like the right thing to do because when I purchased my car it was out of warranty and I needed the coverage offered by your plan.
Date of experience: October 5, 2024
That is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
This is the first experience I've had with this type of insurance. The Representatives could not have been nicer, taking the time to lay out what needed to be done, details to submit, then going over the mechanic bill item by item to be sure it was understandable before approving the payout. My mechanics also remarked about what a pleasure it was to work with good reps who know what's what and are responsive and easy to understand. No hidden agendas, all right up front. A pleasure.
Honestly? Because my Brother had just purchased it and had a great experience.
Date of experience: December 8, 2024
Judith, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Needed to replace my credit card as someone got the numbers. Called Car Shield and explained what happened and gave her the new numbers, it was over in a matter of seconds! I was pleasantly surprised that there were no long waits and elevator music to endure!
Your T.V. Commercials are very well done and inspire confidence in the company.
Date of experience: November 13, 2024
Bill, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
We put in a claim after our van had trouble with transmission slipping when climbing hills. We had taken out Car Shield 5 months before this happened. It has been two weeks, the garage we took it to has been very good and kept us updated on repairs. However, the process seems long and complicated. Car Shield requiring photos and much information and demands for more information.
We were confused by an email sent to us requesting a lengthy list of things we needed to send in to the company before our van could be repaired. Then the garage also got emails of the same sort. We were assured that everything was fine by Car Shield. We have concerns that we will have to pay for the transmission to be torn apart, causing us a hardship to pay for labor costs, above the $500. deductible.
We buy used vans and know that they can break down at any time and repairs are expensive. We are retired and on a tight budget. We had heard of Car Shield and received an advertisement in the mail.
Date of experience: October 27, 2024
Brandy, we appreciate the time you took to leave a review. In certain cases, the Administrator may require a tear-down to determine the cause of failure, as we can only cover the parts listed for coverage on your policy. We are always happy to explain your coverage details and go over the claims process with you. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
I gave several customer service reps my phone number, confirmed my car rental and got there and was told they tried to reach me at the number given to them by Car Shield reps hence no rental. Had to reschedule for the next. There has to be some empathy for the customer who is apparently caught up on a catch 22 with claims. Never thought it would be this horrible
I was made to feel helpless because of the different misleading information and am still waiting to hear from a claims rep
I felt the commercials were pretty convincing and I could get that same services advertised
Date of experience: October 5, 2024
Janice, that is unfortunate to hear and we apologize for any inconvenience this has caused. We are always willing to explain the claim process with you and address any issues that may occur. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Called car shield to find out how to file a claim. I have had CS for 2 years on my daughter's 2013 KIA. Never used it. Now that I needed it CS came through. Call to tell me what service the dealership was going to perform and if I was getting the best price.
Advertising and cost
Date of experience: October 31, 2024
Tammie, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My jeep didn't pass inspection because of two motor mounts that were broken. Also, it needed an oil pan, radiator, and a condenser for the air conditioner. There was other shop fees and things that they didn't cover everything but my portion was only $798 of a bill that was $3,900. They also covered at 7 Days of my rental car. So glad I got car Shield.
They were more than helpful to tell me that things that I forgot that were not covered were covered. They've explained to me about the rental car.
Saw the commercial knew that my car was old and in things were going to go bad on it so I called car shield and got a reasonable quotes for insurance.
Date of experience: November 12, 2024
Lori, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
The representative took time to review, understood my circumstances, gave valuable feedback and assisted me with kindness. Finishing the cal with empathy, made proper adjustments to my contract to show how flexible and reliable Car Shield is with their customers (very fair). Was a pleasure to speak with her. Thank you so much!
Understanding, compassionate, took pride in the name of Car Shield and works well with customers just by the tone of conversation and experience.
Preferred by family member.
Date of experience: November 12, 2024
Kimberly, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I asked about using my non-profit tax exempt status on my purchase and could never speak to the supervisor who denied it...just got from the person on the phone "They said" you can't use it...that I should call the state local representatives!
Unprofessional!
I chose it and am looking to find someone else
Date of experience: September 16, 2024
Elaine, that is unfortunate to hear. After further review of your account, we can verify a Supervisor did reach out to you but the call was not answered. Unfortunately, we have no control over state taxes and regulations. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any further questions or concerns.
Car shield again just proved their quality service and exceptional professionalism. Not only did they fix my AC, they provided me with a car rental which most expensive warranty don't provide. Thanks car shield!
AC died in my 2015 Mercedes and Car Shield not only fix the AC, they provided a rental car.
Low monthly cost for great professional service.
Date of experience: November 10, 2024
Victor, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I've used Car Shield for about 18 months. Last month I encountered a car repair bill that was over $2,200. Car Shield covered $1,700 of the repair costs. I figure I had an annualized return of approximately 17.5% on my "investment" in CS. Not bad in today's economy.
Advertisement and quality ratings on Google.
Date of experience: November 15, 2024
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
I inadvertently missed giving my new financial info for payment and they showed a warm spirit in not canceling me. Due to loss of my spouse I was a little forgetful. So I'm happy about their patience, especially since unforeseen things happen. Thank you!
They came as soon as possible and then another occasion they got my car repaired right away. I certainly would recommend them, though I don't always have issues, I'm glad for the help when I need it.
TV advertising
Date of experience: November 15, 2024
Diannia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
My question was answered however I had to call 4 vendors to schedule an appointment because the first three had negative experiences of getting paid by CarShield because it tools and in one case not at all. Hence they no longer honor the service
She answered my questions satisfactorily
I chose CarShield because I’ve been paying for the service for over a year and never had a ready to use it. I chose it because the TV endorsements were favorable
Date of experience: October 2, 2024
For comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
Brian listened and understood clearly my issue. He was courteous, professional polite and knowledgeable. He quickly resolved my issue
Been a member for 3 years
Date of experience: February 4, 2024
Was told the trucks repair would not be covered. Was not happy about this decision. Filled out an appeal form and within 2 days I was contacted saying after a review they were going to pay. Glad about that but shouldn't have to go through all this when something breaks on your vehicle.
Was very helpful and stayed on the phone until i found the appeal form and told me every step i needed to do Very pleasant
Date of experience: September 30, 2024
Larry, we are happy to hear we a were able to assist with your repair! If you have questions about your coverage please give a call.
I couldn't have asked for a better experience dealing with car shield. They always kept me Informed every step of the way. It really was not a headache at all. Everyone I dealt with was amazing! Thank you very much!
Date of experience: November 18, 2024
Debra, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
I've been a member of Carshield's Warranty Program for quite a few years. During this time, I've had to do maintenance on several vehicle parts. When claims were called in for approval I must say the dealership handling all repairs have been received positively wit prompt and immediate responses for claim verification. I have been blessed to not have my price portions to be above what I felt was reasonable. All claims are received, quoted a price with repairer, and paid upon completion of work.
Yes! I'm a satisfied and pleased customer with CarShield and my repair dealership, Firestone for excellent care and showmanship of service!
Thank you CarShield for respecting the needs of your customer,
Starr Paul
To apply and receive warranty service for my vehicle! I was given a positive review of the company and service rendered by them.
Date of experience: December 9, 2024
Starr, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
Carshield process is easy and transparent. Almost all my claims were approved without hassle. The coverage saved me, at least, $******* in repairs including Mercedes-Benz timing chain. Most of my challenges were with the mechanics I selected, not Carshield.
Flexible payment plan
Date of experience: September 21, 2024
Kwame, we're absolutely thrilled to hear that! It's wonderful to know that you found our service helpful. Don't hesitate to give us a call if you need anything else.
Carshield is the real deal, and this review is coming from a warranty company skeptic. They paid out my claim, made conversations easy as possible, and helped me realize I was dealing with a crooked shop who was trying to over-charge me. I LOVE CAR shield! Seriously!
You guys freaking rock
Price and reviews
Date of experience: September 19, 2024
Derrick, thank you for the kind words. We are pleased to hear you found our service helpful! Please give us a call if you need anything else.
Car Shield had very good customer service when I signed up. The person I talked to was very knowledgeable, friendly and took the time to answer all of my questions. I got much better coverage at a better price than with Endurance. The best thing is my price will never go up!
I was with Endurance for about a month and a few weeks and got a notice that their company was doing a price increase. So I called Car Shield and talked with a very nice gentleman that explained their coverage plans and answered all my questions. I got much better coverage and at a better price. I feel real comfortable with the plan I have now with Car Shield
Date of experience: September 14, 2024
Sally, thanks for the review and welcome to CarShield! Thank you for choosing us! We want to make sure you're completely satisfied with your policy, so please contact us with any questions or concerns you may have regarding your coverage.
I was having difficulty switching a payment method, on line. I then called customer support and was connected with a very pleasant, knowledgable young woman who fixed the problem in minutes. Great service!
I had to update my method of payment.
National advertising.
Date of experience: October 28, 2024
Clyde, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
From start to finish everything went great. I called on Friday with a check engine light, the representative
Found a repair location 5 minutes from my house and they got me in on Monday and it was repaired the same day. All parties were respectful and caring. CarShield paid all the repair cost except for my deductible.
Very pleased
GREAT
Date of experience: October 12, 2024
Thank you for your review. We are thrilled to hear that we were able to help you out so quickly! Please contact us if you need anything else.
Everytime I call Carshield I am
Always greeted with the most knowledgeable and courteous advisors as well as excellent customer service! This has been the best experience ever when it comes to warranty service for my vehicle!
Carshield stands behind their products 100%!
Date of experience: November 4, 2024
Kenyatta, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
Since forming in 2005, CarShield has had the privilege of protecting over two million vehicles. With every vehicle, our goal is to provide exceptional experience by providing every owner of a vehicle with a dependable, reliable, and affordable solution to unexpected and costly repairs. CarShield is committed to being a financial shield in a time of need.
Jeffrey, we appreciate your review and are glad that you have chosen to protect your vehicles. If you have any questions about your policy don't hesitate to give us a call!