• CenterCaps.net

CenterCaps.net

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Overview

CenterCaps.net has a rating of 2.0 stars from 60 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CenterCaps.net most frequently mention customer service, credit card, and return shipping problems. CenterCaps.net ranks 828th among Auto Parts sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    4
  • Quality
    5
4
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How would you rate CenterCaps.net?
Top Positive Review

“Great Service”

John C.
7/22/18

Ordered a center cap for my 2003 dodge Dakota and received it within a week of ordering, fast efficient service cap fit perfectly and am very pleased, will definitely use their service in the future if needed.

Top Critical Review

“The company is a piece of shit scam!”

Judie R.
7/7/18

I ordered a set of hubcaps! Only one came in it was an old cap (scratched up)(just painted over!) Do not order from the site total BS! I'm shook #triggered I have to write at least 100 characters so I'm filling in... but true experience! I should have checked this site for reviews

Reviews (60)

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Reviews that mention popular keywords

customer service (7) credit card company (4) restocking fee (3)
Thumbnail of user judier2
Texas
1 review
10 helpful votes
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July 7th, 2018

I ordered a set of hubcaps! Only one came in it was an old cap (scratched up)(just painted over!) Do not order from the site total BS! I'm shook #triggered I have to write at least 100 characters so I'm filling in... but true experience! I should have checked this site for reviews

Thumbnail of user jimm701
Canada
1 review
2 helpful votes
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December 13th, 2013

Site mixes your shipping and billing address together making an address that doesn't exist. Little to no customer service... now dealing with credit card company because centercaps will do nothing. If there was a zero I would rate them zero. Do not use them!

Thumbnail of user travism62
Kansas
1 review
7 helpful votes
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January 7th, 2017

Ordered 4 Mercury Mountaineer center caps. They arrived in a small bubble envelope with no other packaging whatsoever. They are decently pitted and one of the support clips was hanging by its paint. Not the worst service ever but definitely not the best. Based on other reviews, I am most definitely not returning them. A little super glue will fix.

Thumbnail of user joshd3
Texas
1 review
17 helpful votes
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July 16th, 2013

All I can say is wow I will never buy anything online again without checking the reviews. Every review here is dead on... gently used my a** the retaining clips were broken off 2 caps and all 4 were scratched to hell... don't learn this lesson through the school of hard knocks like I did

Thumbnail of user susanm26
Virginia
1 review
3 helpful votes
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July 7th, 2011

No customer service! Order at your own peril. Before ordering a center cap I emailed them asking if the part would fit since the p/n did not match my manual. They said yes, I ordered the cap and it does not fit. There is no phone to contact them and when I emailed with the problem 4 times I get the standard response to send it back. No one reads your emails. Before I spend additional $ sending it back and then getting charged a restocking fee when the error was theirs, I want to know if they have one that fits. I am trying to send a fax and hope someone will read it this time, but am not optimistic. -

Thumbnail of user chrisr16
Georgia
1 review
13 helpful votes
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March 22nd, 2011

This is the absolute worst website. After 2 emails, 3.5 weeks waiting for my centercaps, 1 vague response stating that the caps had been shipped (but with no tracking number available), I disputed with my credit card company.

This merchant is what makes online buying not fun. I ordered my caps from a different website and received the brand new caps within 2 business days.

Thumbnail of user johnc1664
Washington
2 reviews
0 helpful votes
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July 22nd, 2018

Ordered a center cap for my 2003 dodge Dakota and received it within a week of ordering, fast efficient service cap fit perfectly and am very pleased, will definitely use their service in the future if needed.

Thumbnail of user gened20
New York
1 review
11 helpful votes
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February 7th, 2018

Center Caps.net went out of their way to make sure that I was taken care of. Communicating through e-mail was quick and efficient. I look forward to doing business with them in the future and would definitely recommend this company to others who are looking for hard to find center caps.

Thumbnail of user lisav74
Canada
1 review
1 helpful vote
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January 2nd, 2018

I placed my order a month ago. I only received the initial email stating they got my order and would advise when it was dispatched... crickets... nothing. I followed up a few weeks later and didn't even get a response to that... feeling very ripped off!

Thumbnail of user bradk158
Alaska
1 review
18 helpful votes
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July 14th, 2020

WOW... Wished I had taken a glance at the review just as many have previously stated. The website looked legit, processed the order and even got a deal for ordering a complete set of Ballistic wheel caps. The next day they sent me the order confirmation stating the items had shipped (July 2nd). I have ordered may things on line and every time i have been provided with some sort of tracking info. However with these jokers standard USPS apparently does not provide tracking and does not come with insurance... Okay. 10 days later no centercaps, repeated emails with no response, repeated phone calls selecting any and every option they have and nothing. Cant anything be done about this. I work hard for my money only to have some jerk offs like these come in and rip me off...

Thumbnail of user coryh197
North Carolina
1 review
0 helpful votes
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October 13th, 2022

I order caps for my truck that I am restoring back to how it looked new. The caps I ordered were not cheap, and they said "refurbished" on their website. The ones that arrived to me were in NO way refurbished, in fact, they looked like they were pulled off a junkyard truck. I requested a full refund and I will not do business with this company again. I'd say they are dishonest at best...

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherw1
Virginia
1 review
10 helpful votes
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September 2nd, 2009

Site is dishonest. Fails to notify that it sells only used parts. That information is buried in the fine print on the FAQ. I would guess that a question they are frequently asked is, "Why did you send me a used part when I thought I was ordering new?" My caps arrived heavly rusted, corrosion eating through the chrome, scratched. Would not recommend this site to anyone

Thumbnail of user davidd1823
Delaware
1 review
13 helpful votes
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June 18th, 2020

I purchased an ostensibly new wheel cap for a 2012 Hyundai Elantra online via ebay. It was delivered promptly. However rather than receiving a new Hyundai cap I got a used Toyota cap. I sent two notices to centercaps letting them know of the error. However I didn't hear any response until I filed a refund request with ebay. Only then did they answer my complaint, and said they would mail the correct product asap. I did receive a delivery within 3 days, and it was the correct wheel cap. But once again, it is clearly a used cap, not new as advertised. I am trying to figure out how to file a review on ebay since I ordered it as a guest rather than try to remember my login information! Do yourselves a favor and try someplace else!

Thumbnail of user rogerr30
California
1 review
3 helpful votes
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February 11th, 2015

I would not recommend centerCaps.net. I ordered a set of tire pressure monitors through ebay and went on vacation. I came back from vacation and saw that they had not come. I double checked on PayPal and saw that there was a refund of the money that came in three days after I had ordered them no explanation no nothing, sent them an email message to ask what had happened and didn't get a reply.

Thumbnail of user phillipw27
Michigan
2 reviews
14 helpful votes
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June 8th, 2020

Beware of these people! I ordered a center cap for my 98 Mustang GT to replace one that was damaged in an accident. It was advertised as refurbished, however, when it came in the mail is literally poking through a thin vanilla envelope that wasn't even padded. It was used and badly damaged. It was 5 times worse than the one that it was supposed to replace. Thank goodness I paid for it with PayPal and immediately filed a claim with PayPal within 15 mins. I then sent them an email telling them I had filed a claim and they stated simply, "return it if I wasn't happy", to which I replied "send a return label and I will send it back to you". PayPal will give me my full amount regardless. It needs to be thrown in the trash to tell you the truth, it is useless. It took a threat to get them to return an email.

Bottom line, do not do business with these people, they are cons! Is there any honest people out there anymore?

Thumbnail of user clifr
Alaska
1 review
10 helpful votes
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July 22nd, 2018

I ordered caps for my F-150 and they arrived as ordered. I installed them and they felt snug on the wheel. The first time I drove the truck they fell off somewhere. I contacted Centercaps and they sent me a second pair at no charge. I will install them on the opposite side of the truck where the original 2 caps are now. Centercaps committment to try and help could not have done anymore. I am very happy with them and overwhelmed by their committment to try and help me out. Very few companies will go to that level. 5 stars from me and I will recommend them to others... Thanks, Clif in AK...

Thumbnail of user jacobm840
Arkansas
1 review
0 helpful votes
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October 13th, 2021

I ordered some center caps for my patrol car (2013 charger) and the center caps were in great condition. The only downfall was that the package took a while to get here and the box was damaged severely but the product was in good condition. 5 out of 5.

Thumbnail of user janee10
Massachusetts
1 review
13 helpful votes
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June 25th, 2012

Very bad---I purchased a new hubcap( clicked on-----CenterCaps.net - New & Used OEM Factory & Aftermarket Car)... recieved a used dirty hubcap for the same price as a new one. Company says they only sell used hubcaps. Said I would have to pay return shipping and restocking--for a refund --not worth it----Do not buy from this company!-----read the dozens of negative reviews

Thumbnail of user markh4023
California
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Ordered a hub cap and they said it was delivered couple days later. Never received order. They shipped it to deferent address and won't respond to my calls or emails. Lucky I paid with a credit card I can report that I never received order and they will pay me back cause this company sucks…they sent order to completely different address and state. I made sure the info I gave them is correct and it is. This company is not legitimate and will bill you and not deliver what you order.

Tip for consumers:
They shipped to wrong address vs the correct info that I entered.

Products used:
Trued to order replacement hub cap for my Buick 2003 lesabre.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharons2678
Missouri
1 review
0 helpful votes
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June 3rd, 2022

This company has more than 1 review indicating that they never sent the purchased part. So when we recently ordered a $350 part, we chose to use UPS with tracking. Center Caps created a label, charged for the part, but never shipped it. They decreased the number of center caps in stock by 1 as though they had shipped, but UPS did not receive the package. After 2 wks of phoning (never an answer) and emailing (no response) I checked their website and they had increased the number of caps back up to the original amt. In stock. I had to reach out to Paypal to start a claim dispute. Luckily, I had screenshots of everything and was able to prove that it was never shipped. Paypal is refunding my money. I recommend that you use tracking with this company or risk throwing away your money.

Thumbnail of user jamesr55
Texas
1 review
2 helpful votes
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December 28th, 2012

If there was a zero star I would give them that. I never received a confirmation email, just an email from PayPal with their receipt. The 4 caps were crammed into a 6x9 bubble mailer, arrived with three caps broken. I asked about returning them and they just say they need the email confirmation from them. I never got it and can't seem to make them understand that if I didn't get it I can't provide it. They just keep emailing me a note that says "again, we need the confirmation email", like I'm stupid and don't understand. I will file a dispute with PayPal if I haven't heard from them by Monday. Stay away from them, shop somewhere else.

Thumbnail of user guangyaoy
California
1 review
2 helpful votes
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March 14th, 2017

I ordered a hubcap for my Toyota Camry on March 7. It was cheaper than the most quotes on other web sites. Plus, they offer free shipping. They sent it out on March 9 via priority 2-day service. I got it on March 13 since March 11-12 were weekend. Even though they didn't send me the tracking number when the item was shipped. It was Okay as long as they shipped it quickly. I am satisfied with their services.
GY of California

Service
Value
Shipping
Quality
Thumbnail of user davids368
Georgia
1 review
0 helpful votes
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September 13th, 2015

Ordered again based on excellent service on first order. Got a very timely shipment of the wrong part, so I emailed sales that afternoon. They replied "Sorry, will ship asap." They did! Three days lated I got the correct parts via USPS. Great service and no hassels, does anyone need a Buick centercap?

Thumbnail of user kent33
Maryland
1 review
3 helpful votes
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July 17th, 2013

Ordered a replacement Toyota Corolla hubcap-paid $100 less than the price quoted by the dealer. Hubcap was in great condition-indistinguishable from the other three hubcaps. The replacement came in about a week--no problems.

Not sure about other reviewers' experiences--mine was first rate.

Thumbnail of user jimo16
North Carolina
1 review
2 helpful votes
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July 18th, 2014

I searched online for a cheap replacement hubcap for my 2009 Tacoma. I certainly didn't want to buy a new one and a lot of what I saw online were sets of 4 and I only wanted a single replacement. Centercaps.net had a single one for a good price. I placed my order before I saw all the horrible reviews online. If I had seen them first I would not have ordered from them. I ordered on Friday, July 11th and received my hubcap on Wednesday, July 16th. Centercaps.net sent me an email with tracking info on Monday, July 14th. The hubcap arrived in a bubble wrap envelope and was in good shape. It had some minor scratches but all the spring clips were intact and it looked as good as the other three caps on my truck. I would use them again and recommend them to anyone needing a replacement.

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OEM Center Caps Hubcaps Wheel Covers Free Shipping To All 50 States, Fast Shipping Secure Checkout

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