• City Beauty

City Beauty

Write a Review

Overview

City Beauty has a rating of 3.1 stars from 1,367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with City Beauty most frequently mention body balm, crepey skin, and fine lines. City Beauty ranks 6th among Cosmetics sites.

  • Service
    120
  • Value
    133
  • Shipping
    134
  • Quality
    131
150
See all photos
How would you rate City Beauty?
Top Positive Review

“Crepe skin NO MORE”

Tamara D.
9/24/20

I have tried endless creams and potions attempting to get rid of my crepe paper skin on my upper arms. I was ready to go under the knife when ads for City Beauty kept popping up on my IG feed. I'm so glad I decided to try this "one last product ". I even saved the box because I knew I was going to be sending it back. It took about 34 days (using twice a day) until my tissue paper was GONE. I noticed the softness immediately and the smell is amazing. I'm now experimenting with the loose skin on my upper thigh. I do workout regularly so this is added to my arsenal. There is a money back guarantee so don't be afraid to try it. But consistency is key and your efforts will be rewarded.

Top Critical Review

“Plumbing lip gloss”

Andrea C.
4/27/21

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Reviews (1,367)

Rating

Timeframe

Other

Reviews that mention popular keywords

city beauty (172) body balm (202) lip lines (19) city lips (236)
Thumbnail of user andreac744
Australia
1 review
31 helpful votes
  • Send Message
April 27th, 2021

Hi I bought a plumbing lip gloss hoping that would help me lose some lines around the mouth and to plump my mouth lips as getting older then trend to be thinner. I have tried it several times literally doesn't work. This company is selling a product that makes false promises just to get your money. To all woman and ladies out there please don't trust or but any if their products.

Tip for consumers:
If you buy a product from any company make the purchase and quality be worth your money. Don’t fall into promises that would make a change or make you feel frustrated that the goods that you think will help you it wont.

Products used:
Plumbing lips gloss

Shipping
Quality
Thumbnail of user shawnag41
Wyoming
1 review
13 helpful votes
  • Send Message
May 15th, 2021

I wanted to order City Beauty lip gloss to try out for the first time. After ordering they send you promotional deals to add products for a "one time low price offer." Do NOT click these! It immediately bills the card you used for your initial purchase without any chance to review in a cart or authorize the transaction. Customer service was terrible! I immediately emailed them requesting to cancel the transactions and was told they could not because it had already been processed. They deduct up to "30%" for a restocking fee for returned items as well, so I will never be able to get a full refund and I will have to pay for return shipping. I don't care how good this product may be, the company's customer service and click bait scams are the worst!

Service
Shipping
Returns
Thumbnail of user karalb
California
1 review
134 helpful votes
  • Send Message
November 14th, 2019

Shady business practices. Don't believe their "no risk" offer. They are horrible to deal with and I am getting stuck for shipping and handling to return an order they screwed up on.

Also the cream starts to itch after a few weeks. Maybe the "animals" they are actually testing on is us. Don't buy, I am in the process of returning and I do not think this hassle will end without another 10-15 more emails at least.

Thumbnail of user angelab2371
Canada
1 review
10 helpful votes
  • Send Message
July 26th, 2022
Verified purchase

Waist of money my face got worse and burns and nothing changed only more dark spots from the burning which felt like a chemical burn. Do waist money. I post pictures but this starting to go away I stop using on Monday. It was worse their is one picture I'm wearing a gray top that was day one just before I start ever using product. Huge mistake my skin is worse

Tip for consumers:
They automatically ship you more and automatically bill you and I just saw on my bill they are charging me for an extra bottle

Products used:
City Beauty illuminating Dark spots

Value
Shipping
Quality
Thumbnail of user tamarad95
Michigan
1 review
0 helpful votes
  • Send Message
September 24th, 2020

I have tried endless creams and potions attempting to get rid of my crepe paper skin on my upper arms. I was ready to go under the knife when ads for City Beauty kept popping up on my IG feed. I'm so glad I decided to try this "one last product ". I even saved the box because I knew I was going to be sending it back. It took about 34 days (using twice a day) until my tissue paper was GONE. I noticed the softness immediately and the smell is amazing. I'm now experimenting with the loose skin on my upper thigh. I do workout regularly so this is added to my arsenal. There is a money back guarantee so don't be afraid to try it. But consistency is key and your efforts will be rewarded.

Thumbnail of user patriciah2207
Illinois
0 reviews
6 helpful votes
  • Send Message
January 3rd, 2022
Verified purchase

The City Beauty products are excellent. They perform exactly as described. I have never had a negative reaction to any of their products. They smell wonderful and completely absorb into my skin without leaving a greasy residue. Compared with cheaper products that don't work, these are a better value, especially if you take advantage of their multiple product discounts. They also have sales from time to time so that's a great opportunity to give City Beauty products a try. You won't regret it.

Products used:
Cosmetics

Service
Value
Shipping
Quality
Thumbnail of user laurat809
South Carolina
2 reviews
15 helpful votes
  • Send Message
March 2nd, 2021

Good quality products. Seeing a gradual difference in my skin's texture and resilience. Good, attentive and kind company. I don't wear makeup often so I am grateful that these products help me look better even without makeup. I am 66 years old---will be 67 in less than a week! I've been through a lot in the past few years (lost my husband and mother and had a bad fall) and whew----it was showing all over me. Thank you, City Beauty for helping me feel a little better when I look in the mirror.

Tip for consumers:
be patient

Products used:
body balm, lips, firming serum, sculpting cream.

Service
Value
Shipping
Quality
Thumbnail of user cindya454
New York
2 reviews
1 helpful vote
  • Send Message
July 9th, 2022

City Beauty auto orders. I was using auto ship. I decided I didn't want to have the product sent to me every month. I do really like Line Blurring Wrinkle Filler. I just had too much. Arlene was very helpful and expedited the process of a refund ASAP! She was professional, friendly and helpful to me! She even helped me with suggestions about when to use auto ship and when to place orders. She took plenty of time with me! As the photo's show below, I'm working on the frown lines on my forehead.
I greatly appreciate City Beauty Customer Service Arlene!

Thumbnail of user debras1122
California
1 review
0 helpful votes
  • Send Message
May 15th, 2021

City Beauty makes quality skin care & makeup products. The mascara is the best I have found! It extends my lashes & doesn't flake like others do! I also love the eye shadow sticks & the anti-crepe body balm. Great products! Try them. You will not be disappointed!

Tip for consumers:
For every item purchased an item is donated to a woman in need.

Products used:
Mascara, eye shadow sticks, Line Blurring Wrinkle Filler, UnvisiCrepe Body Balm

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnak478
Michigan
1 review
3 helpful votes
  • Send Message
June 21st, 2020

This product is amazing. Only half way through my first container and my arms have improved by 50 percent. They are plumper and wrinkles are rapidly disappearing! The picture is of a 74 years young arm.

Thumbnail of user karolem1
Florida
1 review
1 helpful vote
  • Send Message
July 24th, 2020

I've seen a change in the first three days of using this product. I had horrible crepe lines on the lower part of my legs. This balm has made a tremendous difference. The skin is becoming so smooth to the touch and looks great!

Thumbnail of user karenh1876
Arkansas
1 review
17 helpful votes
  • Send Message
August 25th, 2020

The checking out process was nerve racking, because they kept asking me to add more products. I only wanted Crepe Ease, but received sculpting cream, as well. Double the expense. I like the Crepe Ease, but it is too pricey for this Grandma.

Tip for consumers:
Difficult ordering on my phone, might be good to use computer.

Products used:
Crepe Ease & Multi-ActionSculpting Cream

Service
Value
Shipping
Returns
Quality
Thumbnail of user trishp61
Ohio
1 review
1 helpful vote
  • Send Message
October 4th, 2020

I'm pleased with this product. Since I began using it about two months ago, my fine lip lines have noticeably diminished. My neck and chest area appear smoother, as well. I've seen some improvement on my arms and legs, although
Less dramatic. I'm not surprised, as these have always been problem areas.
At this time, I am using approximately a jar a month, as I apply it from head to toe. As I continue to see improvement, I will cut down on the amount that I use. At 70, and I embrace the skin I have. I also intend to keep it nourished and healthy!

Thumbnail of user brendak633
North Dakota
2 reviews
9 helpful votes
  • Send Message
May 2nd, 2021
Verified purchase

I have been told twice by customer service that my order had shipped. I have been given a tracking number that continues to state that USPS is awaiting product to be shipped after 7 weeks since order. Honesty and setting accurate expectations are not what their customer service provides. Don't buy products if you want to receive them in a timely manner or want honest customer service.

Thumbnail of user pattih165
Washington
2 reviews
13 helpful votes
  • Send Message
June 29th, 2020

I was skeptical at first but after the second day of using this I was amazed at the huge difference I saw in my neck and Knees! This is "magic" in a jar. I have told all my friends about this product and now telling whom ever needs to hear "this is the real deal it really does what they say it does". Love this stuff

Thumbnail of user susanc1385
Arizona
1 review
40 helpful votes
  • Send Message
June 6th, 2020

This cream has been a lifesaver! The skin on my arms was so thin that any little contact with something made my skin bruise and bleed. By using this cream, my skin looks so much healthier and I don't have to worry about brushing against a drawer and causing a really ugly bruise or cut. I have also used it on my face and have had so many compliments on how young I look. I'm 63 so that's really nice to hear. I just love this product!

Thumbnail of user alliet18
California
2 reviews
20 helpful votes
  • Send Message
January 20th, 2019

Thought I would give this lip plumping magic potion a try. City Beauty offered a 30 days money back policy. Nothing to lose right?! What I didn't expect at check out was nothing short of how deceiving add-on offer.
Here's my personal experience:
1.) ordered two with shipping at $78
2.) before committing to the order, another window popped up and asked if would considered three with free shipping for $88.
3.) However, that's not the case. A few days later, checking my Paypal statement, I actually paid $78 AND $88 for 5 freaking tubes!
4.) I called customer service- a complete waste of time.
5.) Received product, gave it a few days to see results of my new plump lips... sadly, No Results.
6.) Emailed customer service requesting return label- haven't heard back. Will call them and demand refund- if not, Paypal will make sure I get my money back one way or another.

Thumbnail of user nelav
Matilda H. – City Beauty Rep

Hi Allie, we apologize for the inconvenience. Please provide us with your order number so we can take a look into your order and resolve.

Thumbnail of user breej3
Australia
1 review
1 helpful vote
  • Send Message
February 9th, 2019

I already have large lips. So they're out there in the elements, being hit by wind and sun damage. But no amount of balm, gloss, lipstick or reapplication was able to keep them in a good condition. Till now! Thank you City lips!

Thumbnail of user tanh3
Australia
1 review
2 helpful votes
  • Send Message
February 18th, 2019

Early days, but certainly looks good and stays on all day although a little sticky.
Given the postage and taxes, this ended up costing me over $70 for 1. I'm yet to see fuller lips, but they are not dry at all.

Tip for consumers:
check out postage and taxes for internation purchase

Products used:
city lips

Service
Value
Shipping
Returns
Quality
Thumbnail of user blancag29
Texas
1 review
56 helpful votes
  • Send Message
October 26th, 2019

Do not pay directly with your credit card. My credit card was compromised after making a purchase from City Beauty site. I was charged with more than $1,500. USD. From different stores.
This cream is an scam. It doesn't work at all. It seems you put a thin coat of wax on your face, the make up and concealer does not run well. Waste of money. Very bad experience.

Thumbnail of user gailh341
Canada
1 review
90 helpful votes
  • Send Message
May 22nd, 2020

I was short shipped a month ago. On opening package I phoned and ended up in holding hell for more than 30 minutes. Then tried recommended chat room... same story. Have written four times and received one response... we'll be back to you in two-three days.

In addition to losing cost of product I also had to pay duty and handling on the missing product as I live in Canada.

Not worth it!

Thumbnail of user jodyb129
Nevada
1 review
126 helpful votes
  • Send Message
June 14th, 2020
• Updated review

In my recent review of City Beauty I forgot to include that you need to be careful ordering any product from this company. I ordered 1 lip plumper and 1 wrinkle filler. But I was charged for 2 lip plumper. I did notice after the fact that other people had the same problem. So must be a common practice which is not alright with me. So if you do decide to try City Beauty products keep a close eye on your charges and good luck..

Save your money
May 29th, 2020
• Previous review

I bought the lip plumper and the wrinkle filler. Neither work. The lip gloss plumper is just very thick and gooey lip gloss. That's all it really is. At first I thought the wrinkle filler might work? And if it did I was prepared to buy city beauty out. The directions say to keep dabbing until the wrinkle is fully covered and let dry before adding makeup. This is crap! First off it comes in a lotion like cream that is white. So does not blend in with my skin color. And to let it dry you woul wait forever because it takes forever to dry and when it finally does dry it leaves cracks in the wrinkles so quite obvious it's there. So you have to rub it in just like face cream. It fills nothing. Its face cream at it's best. So far I've tried 2 city beauty products and both failed to deliver what they promised. This is the most expensive lion gloss and fave cream I've ever purchased. I feel ripped off. I will not purchase anymore items from city beauty and will continue to look for a product that will do what it says it does. Believe me people. Dont waste your money.

Thumbnail of user juanitam129
Virginia
1 review
1 helpful vote
  • Send Message
June 21st, 2021

I am still using my first purchase of the line filler and am very impressed. It seems to tighten my whole face. It has only been a couple of weeks but the deep lines around my lips will take some time. Every day it looks better. I made another order today. Also ordered the ultra firming dry oil for my neck hope it works as well.

Thumbnail of user eladd2
New Jersey
1 review
27 helpful votes
  • Send Message
January 3rd, 2019

Tried for three weeks saw NO difference in my lips. Emailed and was told give it 6 weeks. I said NO! Cancel! It didn't do as stated in all ads I had read. They had the nerve to send me another order! NO! Disputing charges now. They get your credit card number and will keep sending product, charging your card... in hopes you do t check your bank account daily to see their charges. Sneaky. Do not trust this scammer!

Thumbnail of user lindaw1111
West Virginia
1 review
26 helpful votes
  • Send Message
May 20th, 2020

I purchased Line Blurring Wrinkle Filler and have been using it for about a month. There is absolutely NO difference that I can see in the appearance of wrinkles. What a waste of money. Don't fall for this.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user nelav
Matilda H.

How do I know I can trust these reviews about City Beauty?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.1
1,367 reviews
Have a question about City Beauty?