Sitejabber Website Reviews and Complaints
  • Bookmark

    CleanItSupply

2024 CUSTOMER CHOICE AWARD

CleanItSupply

Corporate Values

Overview

CleanItSupply has a rating of 4.6 stars from 3,661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CleanItSupply most frequently mention customer service, fast delivery, and free shipping. CleanItSupply ranks 2nd among Wholesale sites.

  • Service
    381
  • Value
    433
  • Shipping
    434
  • Quality
    2553

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 88%
Positive
1,329
Neutral
98
Negative
84
View ratings trends

Instant Feedback

26,304 reviews

13
See all photos
How would you rate CleanItSupply?
Business's Favorite Review

“You have a excellent customer service, quality, good...”

Gustavo I.
2/16/21

You have a excellent customer service, quality, good price, but meanly is a faster delivery. Thank you so much. Gustav

Date of experience: 1/17/21
See full review
Top Positive Review

“Mrs. Regina”

Regina T.
11/17/24

I usually call in my order this is my first time I believe doing it online I've had great experience with this company like how sometimes they let you know when things are on sale keep up the good work and advertising

Date of experience: 11/7/24
See positive reviews

Reviews (3,661)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (226) delivery time (32)
Thumbnail of user pamelam4107
Georgia
1 review
0 helpful votes
  • Send Message
December 14th, 2024
Verified purchase

Ordered cleaning supplies right before Thanksgiving and order arrived on Dec 3,2024. The gallon bleach jugs were leaking and damaged the box and anything it came in contact with. Could not reach anyone by phone so I had to submit an email. Waiting to hear back about a replacement.

Reason I chose this business:

Looking for a new company to supply our cleaning needs.

Date of experience: December 4, 2024

Thumbnail of user reginat375
Arizona
1 review
0 helpful votes
  • Send Message
November 17th, 2024
Verified purchase

I usually call in my order this is my first time I believe doing it online I've had great experience with this company like how sometimes they let you know when things are on sale keep up the good work and advertising

Reason I chose this business:

I've shopped before

Date of experience: November 7, 2024

Thumbnail of user carolynp451
Florida
1 review
1 helpful vote
  • Send Message
September 19th, 2024
Verified purchase
• Updated review

I volunteer at a small food pantry - one of the items most requested is toilet paper (can't purchase with food stamps). Although price has gone up since we started, the value and delivery time is great. No complaints from our neighbors.

Reason I chose this business:

Delivery time great --- website not difficult -- descriptions of product is accurate

Date of experience: September 9, 2024

Thank you
June 22nd, 2024
Verified purchase
• Previous review

This toilet paper is purchased for a local food pantry by a donation from a supporter. Glad it is available.

Reason I chose this business:

Have used it frequently the past two years

Date of experience: June 12, 2024

We distribute this product through a local food pantry
April 8th, 2024
Verified site experience
• Previous review

We distribute this product through a local food pantry. It is popular and cost wise-the best we can find

Reason I chose this business:

Have used it previously

Date of experience: March 29, 2024

I enjoy this type of ordering but sometimes the check...
August 19th, 2023
Verified site experience
• Previous review

I enjoy this type of ordering but sometimes the check out and sign in is difficult to navigate

Reason I chose this business:

Because it was time

Date of experience: August 19, 2023

I purchase tp for a food pantry funded by volunteers
March 20th, 2023
Verified site experience
• Previous review

I purchase tp for a food pantry funded by volunteers. I especially appreciate savings on the shipping.

Reason I chose this business:

It has the wrapped 2-ply toilet paper 500 sheets at a price my volunteers are willing to pay

Date of experience: March 20, 2023

Easy website to navigate
February 22nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Did price comparison

Date of experience: February 22, 2022

Thumbnail of user bobbys748
South Carolina
1 review
0 helpful votes
  • Send Message
November 2nd, 2024
Verified purchase

Dear Cleanitsupply Support Team

I've been using your website for a while and really appreciate the products/services you offer. However, I wanted to provide some feedback on an area that could enhance the user experience.

It would be great if the website could remember the items I've previously purchased, so I don't have to look them up each time I return. This feature would make repeat ordering much easier and save a lot of time.

Thank you for considering this suggestion, and I look forward to seeing future updates!

Best regards,
Bobby Singleton

Reason I chose this business:

I use it from time to time.

Date of experience: October 23, 2024

Thumbnail of user amberm1295
New York
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

As a cleaning business owner im always looking for quality products at a great price. Clean it supply definitely checks all the boxes. They have the select products we use in bulk at competitive prices. Highly recommended

Reason I chose this business:

Bulk products at a discounted price

Reason I chose this product:

Excellent bulk pricing

Quality

Date of experience: September 7, 2024

Thumbnail of user davidm7521
Florida
2 reviews
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Check Order: *******. You are saying that for 3-cases we should get charged over $30 shipping per, but for this order you would charge only $128 for 30-cases of basically the same product. That does not add up!

Reason I chose this business:

Previous Purchase

Service
Quality

Date of experience: September 9, 2024

Thumbnail of user ericr2001
California
1 review
0 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

Code fallship149 comes back as coupon not found. Yet it is all over the page. Individual exclusions apply. How does one tell what is excluded?
Just placed order- why are you "saving my shopping cart" for what purpose?

Reason I chose this business:

Prices are good especially with free shipping.

Date of experience: September 30, 2024

Thumbnail of user kiraw39
Washington
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase
• Updated review

Might be my 3rd or 4th order from cleanitsupply. Always very happy with the product, speed of delivery, and kind follow-up customer service, which is rare to experience with online shopping. Keep it up! <3

Quality

Date of experience: September 9, 2024

Honestly, you guys have great prices and supplies I...
February 14th, 2024
Verified site experience
• Previous review

Honestly, you guys have great prices and supplies I need, but I recently received a lovely voicemail and email from someone from customer support just thanking me for shopping here, and it was so nice. I'm really impressed with how you value your customers and I'm glad to keep shopping here

Reason I chose this business:

You're the best!

Date of experience: February 14, 2024

Great selection
October 16th, 2023
Verified purchase
• Previous review

I placed an order for a product I'm having a difficult time finding in stores, but am very impressed with the selection of products here as well as the prices. I will definitely be back.

Reason I chose this business:

It was just a store that came up in search, but saw the prices were good

Reason I chose this product:

I was looking for a specific favorite product of mine

Quality

Date of experience: October 16, 2023

Thumbnail of user keelyb30
Montana
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

I'm always skeptical ordering from somewhere I haven't before, but when the price is literally half of Amazon, it's worth a shot! And after I received my order in great time and just as described- I'm a happy customer!

Quality

Date of experience: October 16, 2024

Thumbnail of user johnc5532
California
3 reviews
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase
• Updated review

CleanItSupply used UPS to deliver my items. Now, sometimes, my items get damaged and CleanItSupply is always ready to make it even though it was not their fault that an item gets damaged. They answer their emails quickly and solve the problem most satisfactory. Great job!

Reason I chose this business:

Delivers quickly and the Customer Service is awesome.

Reason I chose this product:

Looking for something that will last and not cost me my left kidney. Pricing is very reasonable.

Quality

Date of experience: September 7, 2024

Quick, easy and always arrives fast
June 10th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Been use them for a while LOVE this place!

Date of experience: June 10, 2023

Quick, fast and simple site to navigate!
May 12th, 2022
Verified site experience
• Previous review

Quick, fast and simple site to navigate! Love it!

Reason I chose this business:

It has some really great deals and is so handy. I order stuff on a Tuesday and usually get it by the end of the week. That's service!

Date of experience: May 12, 2022

Easy, simple and fast
November 11th, 2020
Verified site experience
• Previous review

Easy, simple and fast. I love it!

Reason I chose this business:

Hate shopping... I get it all done here in swoop.

Reason I chose this product:

Need the item and don't wanna run out.

Date of experience: November 11, 2020

Thumbnail of user gerritc8
Michigan
1 review
0 helpful votes
  • Send Message
December 18th, 2024
Verified purchase
• Updated review

Quick and simple order placing. I ordered the extension cord from Clean It Supply and it was delivered within a reasonable amount of time.

Reason I chose this business:

Because of how my last order was delivered and because it has what I need and want in stock when I need and want it in stock and because my package was shipped and delivered in what I would consider a reasonable amount of time. I also have not had to deal with the miss-use of my card information on your website yet as of now.

Quality

Date of experience: December 9, 2024

Quick and simple order placing
December 2nd, 2024
Verified site experience
• Previous review
Reason I chose this business:

They had the product that I wanted.

Date of experience: November 22, 2024

Thumbnail of user kevinb6154
Delaware
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

I log into my account and have to encounter a "click here for free shipping on your first order" message multiple times! I logged into my account and then proceeded to review four previous orders to find the right product--and yet the system cannot "read" all of that and know I do not qualify for "first order" free shipping?!?!?!?!?

Date of experience: November 18, 2024

Thumbnail of user pauld5015
Virginia
2 reviews
0 helpful votes
  • Send Message
December 6th, 2024
Verified purchase
• Updated review

Was willing to pay the high shipping cost if I could get the right product, but was shipped the wrong product, and all attempts (and there were many) have failed to reach C.Service rep. Photo shows what was received.

Could not contact; tried many times over several days with no contact made.

Reason I chose this business:

Decent price on product I needed

Service
Quality

Date of experience: November 26, 2024

Too high shipping costs
November 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Decent price on product I needed

Date of experience: November 8, 2024

Thumbnail of user karenb8086
Maryland
1 review
0 helpful votes
  • Send Message
December 8th, 2024
Verified purchase

I ordered Original Scent Dawn because I really don't like the "new" scent of Dawn. Dawn is the best product on the market for doing dishes, getting spot stains out, and car washing. I ordered a case, and it was quickly delivered. I am a happy customer.

Reason I chose this business:

CIS always has the product I'm looking for and prices are reasonable.

Reason I chose this product:

I have used Dawn forever and I really like it.

Quality

Date of experience: November 28, 2024

Thumbnail of user robg791
California
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

Great item and service but I wish it was easy to find what I previously ordered to click and reorder. Like have to figure out what the code for the item is or find it All over again. This time I went and found it in track orders.

Date of experience: September 28, 2024

Thumbnail of user dauphnec
California
3 reviews
0 helpful votes
  • Send Message
December 8th, 2024
Verified purchase
• Updated review

Ordering from this company has always been easy. They have the products that I choose to order in bulk and I appreciate the convenience and satisfaction. The products arrive promptly and I so appreciate it. The prices fit my budget so it's very easy for me

Reason I chose this business:

The prices are great and delivery is fast.

Date of experience: November 28, 2024

Dependable
September 16th, 2024
Verified purchase
• Previous review

Anytime i place an order they are right on time. Delivery is punctual and i love the sells. I am a returning customer over and over.

Reason I chose this business:

I love their service. I’ve never had a problem.

Quality

Date of experience: September 6, 2024

I love the price and quality, delivery comes quickly
August 2nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

They offer great prices for a large supply.

Date of experience: August 2, 2022

Excellent every time I order
September 21st, 2021
Verified site experience
• Previous review

Excellent every time I order. Thank you

Reason I chose this business:

Great inventory and prices

Date of experience: September 21, 2021

Excellent service, excellent supply
January 18th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Easy to find and order

Reason I chose this product:

Running low on these products and I prefer to get them here

Date of experience: January 18, 2021

Thumbnail of user zelfaa
Florida
1 review
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

Hello my husband is a bilateral amputee and this chair makes it convenient for me because I can put him in the chair and move it from room to room.It's comfortable and it's exactly what he needed at home! Thank you

Reason I chose this business:

Saw it online!

Reason I chose this product:

During a stay in the hospital he was sitting in a chair like the one I purchased!

Quality

Date of experience: August 9, 2024

Thumbnail of user irnag
New York
2 reviews
0 helpful votes
  • Send Message
November 21st, 2024
Verified purchase
• Updated review

Once when I had a problem with an order (5 rolls were missing out of a total of 96 rolls in a carton), I reported it, asked for 5 replacement rolls, and I received a full carton of 96 rolls! This was above and beyond service I had expected.

Reason I chose this business:

For the quality of the product I'm ordering, the service, and the price.

Date of experience: November 11, 2024

Always easy
February 6th, 2024
Verified site experience
• Previous review
Reason I chose this business:

I needed to reorder toilet paper.

Date of experience: February 6, 2024

The choice of products is wonderful, and the website...
April 2nd, 2022
Verified site experience
• Previous review

The choice of products is wonderful, and the website is easy to navigate on any device.

Reason I chose this business:

The special deal of no shipping fee.

Date of experience: April 2, 2022

Thumbnail of user saraj707
Ohio
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase

Very satisfied. This was my first time working with a sales rep to place my order. I usually just do online ordering but this time I worked with Doug Peikin who helped me with great pricing. He was a pleasure to work with.

Reason I chose this business:

Cleanitsupply is always my go to for my janitorial items for our facility

Date of experience: October 2, 2024

Thumbnail of user jessiev45
California
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase
• Updated review

We have had very good service with Cleanit&supply delivery. When we were able to speak to customer service representatives, they were professional,, etichal, and courteous. Their expertise in the knowledge of the products was excellent...

Reason I chose this business:

We choose Cleanit&supply when we were browsing on the Internet.

Date of experience: September 6, 2024

I tried to place my order on my Android phone, but...
February 3rd, 2022
Verified site experience
• Previous review

I tried to place my order on my Android phone, but ti didn't go through so I tried on my computer and the order was successfully processed.

Reason I chose this business:

I have ordered products from CleanItSupply before and my son and I are pleased with the products and the service.

Date of experience: February 3, 2022

Thumbnail of user teresaw1334
Kansas
1 review
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase
• Updated review

I was having issues with my payment going through and I thought it was on your end but after talking with Edy and trouble shooting the issue, we found out it was my bank. He went above and beyond to satisfy me and help me to place the order. Thank you for having such an amazing customer service representative like Edy. I will order again. Thank You.

Reason I chose this business:

Convivence, affordability and huge selection of products to choose from.

Date of experience: August 15, 2024

Missing items
July 13th, 2024
Verified purchase
• Previous review

I am still waiting on metered air freshener.
Was shipped separately but I have not received them yet

Reason I chose this business:

I love the prices

Date of experience: July 3, 2024

Amazing!
June 30th, 2024
Verified site experience
• Previous review

Amazing! And Easy

Reason I chose this business:

Low Prices

Date of experience: June 20, 2024

Thumbnail of user paulb5628
New York
1 review
0 helpful votes
  • Send Message
October 3rd, 2024
Verified purchase

This is my second order with you, and I'm hoping it will be as satisfactory as the first. My delivery arrived not only on time but also early, which I greatly appreciated.

Reason I chose this business:

Price and service

Date of experience: September 23, 2024

Thumbnail of user gaile103
Colorado
1 review
0 helpful votes
  • Send Message
December 6th, 2024
Verified purchase
• Updated review

"PayPal may have changed your address...please check before ordering" is a scary message & folks will tend to become Leary after reading it. Please modify it to make better sense. Thanks!

Reason I chose this business:

Great oroducts@ fair prices.

Quality

Date of experience: December 13, 2024

Don't offer other payment options if you only accept...
April 29th, 2024
Verified site experience
• Previous review

Don't offer other payment options if you only accept PayPal. Wastes time!

Reason I chose this business:

Usually great products & quick delivery.

Date of experience: April 19, 2024

Great ordering experience
October 16th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Good prices

Date of experience: October 16, 2023

Quick, Fast & Pleasant Shopping Experience
December 4th, 2022
Verified purchase
• Previous review

Recommend placing total amount including discount so customer knows exactly what charge is & should be same as discount provided.

Reason I chose this business:

Lower rates for bulk items

Quality

Date of experience: December 4, 2022

Thumbnail of user sandys1672
New York
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

I've been purchasing from here for a while now and the last couple of purchases have taken so long to deliver. When I first started ordering my order would arrive in less than a week, now it's delayed up to three weeks sometimes longer. Not sure if it's just carrier problem.

Date of experience: November 18, 2024

Thumbnail of user jamesc3522
New Hampshire
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase
• Updated review

A portion of my prior order was lost. The Toilet paper delivery is fine, don't order anything else because it might not be delivered and you'll be charged and not give a credit when your items never arrive. I've requested follow up on this lost package for months with no response.

Reason I chose this business:

You haven't lost a TP order yet, although the packages have arrived in questionable condition sometimes.

Date of experience: August 27, 2024

Thanks for the quick shipping!
June 13th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Like the service and pricing.

Date of experience: June 3, 2024

Superb as usual
October 30th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Excellent pricing and swift delivery.

Date of experience: October 30, 2021

Great as always
April 26th, 2021
Verified site experience
• Previous review

Date of experience: April 26, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

CleanItSupply.com is a fast growing wholesale janitorial, office supply and restaurant / food service company with headquarters located in Jeffersonville, PA. We remain as committed as ever to providing our customers with top quality service and discounted equipment and supplies.

We carry an extensive and reasonably priced line of equipment and supplies for janitorial, cleaning, office, restaurant, snack & breakroom, industrial & safety, technology as well as office furniture. All of our wholesale-priced product line offerings are available in various sizes and quantities with discounted "warehouse prices" to best suit your individual needs. We offer our product lines to commercial, industrial and residential customers alike. At CleanItSupply.com, everyone is our customer!

Business Highlights

  • Hundreds of Thousands of Products
  • Wholesale Prices on Top American Brands
  • Located in USA

Company Representative

Thumbnail of user richardh1314
Matthew A.
Typically responds within 11 days

How do I know I can trust these reviews about CleanItSupply?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about CleanItSupply?