Clearly

Placed an order in Sep 2023 on urgent basis, had to cancel because it never reached in time. Placed another in 2024 using the premium delivery option and it is reaching after 6 days. Again messed up my delivery address. Customer service doesn't understand what's being asked either. Never got an order confirmation or tracking information for the order. Always choose the standard free delivery option. It's anyways going to reach in 5-7 days as they operate through snail-fast Canada Post.

Order #*******-1

Ordered contacts Dec. 27,2023, they shipped but no bill was attached to tracking order to submit to my benefits. Contacted customer service on December 27,2023 was told an official receipt would be emailed before the day was over. Nothing came to my inbox.

Dec.28,2023 contacted clearly again about an official receipt, they finally sent it after telling them, " it's like you don't want my business, nor care about customer requests, especially an official receipt."

I was later issued a receipt by email, with an excuse they are having computer issues, now I'm gonna be honest I ordered contacts last June and that was the same excuse. Honestly at this point I think I may take my business else where, kinda silly I have to hound for something important.

Worse experience, can't process a simple 215 dollars order. Wasted 3 hrs on with customer service and, accounting department still no hear back or signs of a refund. Never going through this hassle again. Fix your broken website and, refund me asap. The least they could have done was to give an update on the process.

I ordered lenses on July 5. It is now July 29.
Many many phone calls no resolution
Last day promised was 2 days ago. Opened mail box to see it empty...as usual.

CLEARLY the website refresh was the worst mistake in the company's history. Unless of course they wanted to claim some free cash.

Horrible recent experience. Paid for a $300 order of daily contacts. A month later, they still haven't shipped, and clearly will not allow me to cancel the order, nor will they give me any sense of when (or even if) it will ever ship. Called multiple times, each time I was told someone would get back to me with an update. No one ever got back to me, I had to keep calling. They won't even refund the $20 in shipping in handling. Stay away from this company!

Placed an order for two boxes of contacts upon checkout it states assembly time is one day, it has been about 24 hours now and my order has yet to be shipped, called to ask what's going on and they have informed me assembly time is actually 3-5 business days. I find this extremely deceiving and wrong, they have offered to "try" to waive the express shipping I paid for as I will not be receiving them in the guaranteed time frame I was expecting, very disappointed.

I bought a pair of sunglasses from clearly.ca. Visible discoloration at the edge of the lens. Customer service believes this is normal for polarized lenses. I don't have this issue on my other polarized pair from Costco. Has anyone seen this with your glasses?

No longer is there a 10-15 day return policy since January, please change the policy information on your website to reflect the actual time it takes for returns to be returned as my insurance ran out because they didnt get back to my account and refund in time.

After multiple interactions over calls and live chats, I'm left disappointed. Firstly, it's perplexing that the company cannot confirm the availability of items listed on their website. If an item is out of stock, it should be promptly removed. Secondly, it's completely unsatisfactory to receive only half of my contact lens order twice, without any indication that the other half is missing. This renders the lenses unusable. Lastly, the email notification system for tracking is inadequate. I receive notifications like 'your order is shipped' or 'your order is canceled' without clarity on which part of my order is affected, leading to confusion and unnecessary time spent on follow-ups.

I placed an order for contacts last year and ended up waiting an extra month longer than what I was told. Unfortunately there was nothing the customer support could do on their end as it was an issue with the manufacturers of the contacts. They expedited my contacts as soon as they got them which was nice. Again, nothing clearly did but just highly recommend if you are going to order from them (especially contacts), don't wait until you only have 3 weeks - a month supply left as it could potentially take longer. They also refunded me $30 for the wait and frustration so overall I was happy, just annoyed at how long I had to wait.

I have been purchasing my glasses from Clearly since 2018. It used to be the cheaper option, but not any more. If you need anything stronger than a basic, standard lens then you are better off ordering from your Optrician. Clearly's lenses are now the same price as any regular glass store, and the good-quality frames are not discounted enough to make a difference. The sales never really apply to any of the higher-end frames. I used to love Clearly, but am now looking for other options.

The delivery of my items was significantly delayed, causing inconvenience and frustration. Furthermore, I encountered difficulties in receiving responses from customer service, despite sending emails multiple times. This has only added to the overall frustration of the situation.

This box isn't big enough for me to write out all the issues with regards to the current order I have with clearly.
DO NOT ORDER FROM THEM!
They do not know where anything is at. They will cancel two products but only tell you about 1.
They lie, lie and lie about what's going on with your order but apparently no one in their god forsaken company can cancel an order.
Truly disgusted with this experience and plan to tell every person I know who wears glasses/contacts.
Only offering coupons for the inconvenience. Right let's offer something that will never ever be used by me.
Oh and who ever decided to "upgrade" your system should be fired immediately.

I've been trying out all the different online retailers just to see what they're like. I find none of them have good products and good service.

My experience: Glasses arrived in good time, probably about a weak. One of the lenses is loose but hasn't popped out yet - it just squeaks and moves around when cleaning it.

Chat customer service: I waited so long for the chat to come back that I forgot and turned off my computer. Emailed CS, but they never got back to me.

Also with the lenses, I feel like the PD is off or something. One of my eyes gets sore when wearing the glasses.

I paid $100 more from an optical place, but I think the quality is more solid. (Comparing name brand to name brand, but not the same brand)

About me: I am a human who likes long backgammon matches on the beach.

I'd include proof of purchase, but I didn't get a receipt.

Never again will I order from this company or recommend them to anyone. They sent me the wrong order with one tinted lens and the other normal, so if I wanted to see properly I had to walk around like a lunatic with one dark eye lens (i didnt even order tinted glasses). The shipping was late and they made me pay to send back the incorrect glasses. On top of all that the help agent made me purchase a new pair then hung up on me before i could finalize a refund. I could go on but they are just far too upsetting. *******% would not recommend ever, they'll just screw you over and hold your money hostage. And now I'm stuck blind and can't drive before I travel. So so so dissatisfied and disappointed

I loved Clearly for a while until I need to do an exchange. I should get $107.6 back but only $47. When I called sales rep 1 to make an exchange, she told me to take a refund and then place a new order, which is easier than exchanging it. She went over the calculations and told me I should get $107.6 back for the items I returned. However, the refund came out to be only $47. Called sales rep 2 and she went over calculations more than 3 times, each time with a different amount just to make sense of the $47 refund I got. She didn't help at all of recognizing the issue. Now I get the same product but for $63.6 more.

I had a disappointing experience with Clearly.ca when I purchased a pair of prescription glasses. Unfortunately, the lenses repeatedly popped out of the frame, causing a major inconvenience. I reached out to Clearly to explain the issue with the frame, hoping for a resolution. To my dismay, they declined my claim and refused to either fix the problem or provide a replacement pair of glasses. This experience left me very dissatisfied, and I would caution others against spending their money with Clearly.ca.

I have been ordering contacts from clearly.ca for years. I reordered. Week ago. So far no notice of delivery.
I called the contact number only to learn they have no clue when my order will be shipped.
The usual service level was 2 days.
I will stop referring them to anyone.

Please do not use Clearly. They can't even send a correct receipt to you.

What I need is just a receipt with a correct total amount. But Clearly failed to do so even after a month. I've reached more than five customer support in the previous month and no one can solve it for me. They do not care about what you are encountering. Two of them even guaranteed me the next receipt would be correct, unfortunately it never happen. While all CS claimed that they've submitted a ticket to the billing department requesting a receipt with a correct amount, the billing department continued to send me the incorrect one for more than four times.

If I could give Clearly a 0 Star rating I would. For starters I did my order and the website states any orders over $100 qualifies for Free shipping. That was a lie and I tried multiple ways in the checkout and it was still charging me. But whatever I needed my contacts asap so I went for the Premium Express shipping. I order products with Premium Express from other companies and get it over night. With Clearly I have been waiting 12 days now and still nothing here. This is the worst, and I meant absolute worst company to deal with. If you are searching and come across Clearly as the best deal I highly suggest not taking the bait and go to the next competition

I designed glasses using their coupon code. Unfortunately, the coupon code did not work. I asked customer service for assistance. They did not offer any solutions but instead said that my glasses (which fit my face based on my pupil distance) were "oversized" so they wouldn't honour the discount or even be willing to provide any other type of discount. Stay away.

I am extremely disappointed. I have been a client for 5 years of clearly's contact lenses and decided to try their glasses.to my surprise, they arrived crocked and bent. I cannot see without glasses and now I am stuck having to go to work with crocked glasses because I can not afford to send it back and wait another 2 weeks to get a replacement, as I am basically blind without them. It is so upsetting…

I been order my contacts lenses from this company for at least 2 years and finally had enough, every time I order they promise to deliver in 3 to 6 days, and then they send email saying that they don't have it in stock i even paid for the fast shipping but always take more than two weeks to deliver, enough is enough, I'm done with this company,