They respond but only by email and did not respond when I wanted to cancel because item was not delivered when they said it would be delivered. I was charged before the item was delivered. When item was delivered too late they refused to give me a return shipping label and lied about when it was delivered. I am still involved in a dispute with my credit card company about this. I'm furious about the way this was handled. An apology about sorry we messed up your delivery would have gone a lot further!

Their customer service is very poor because you can't talk with them by phone, and their emails give you the run around. I like the products, and I purchased 4, but the 4th one never arrived and I haven't been able to get satisfaction from them. (They don't return phone calls, and their phone number sends you to their website where you can email them.)

Getting in touch with them is an absolute nightmare

Very responsive to my issue and helped me resolve it quickly.

Difficult they only respond every couple of days and always seems to be a different person