• Coinbase

Coinbase

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Overview

Coinbase has a rating of 1.2 stars from 796 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Coinbase most frequently mention customer service, bank account, and phone number problems. Coinbase ranks 52nd among Centralized Exchange sites.

  • Service
    315
  • Value
    284
  • Quality
    277

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
58
132
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How would you rate Coinbase?
Top Positive Review

“Fix Frozen Account”

Jose M.
10/24/23

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Top Critical Review

“Coinbase has gone from bad to worse.”

Mozartos K.
10/12/24

Coinbase has gone from bad to worse. You can't open a proper support case, there's no phone contact, and the only way to reach them is through chat—which offers little help. My account has been restricted for the past two years without any resolution. Despite numerous attempts to resolve the issue, I'm met with the same generic responses and no progress. This experience has been incredibly frustrating, and I wouldn't recommend Coinbase to anyone looking for reliable customer service

Reviews (796)

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Reviews that mention popular keywords

customer service (202) bank account (72) customer support (70)
Thumbnail of user nourestani
1 review
0 helpful votes
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October 12th, 2024

Coinbase has gone from bad to worse. You can't open a proper support case, there's no phone contact, and the only way to reach them is through chat—which offers little help. My account has been restricted for the past two years without any resolution. Despite numerous attempts to resolve the issue, I'm met with the same generic responses and no progress. This experience has been incredibly frustrating, and I wouldn't recommend Coinbase to anyone looking for reliable customer service

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Thumbnail of user steve.m
1 review
0 helpful votes
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August 25th, 2024

I was locked out of my coinbase account for over three months, and despite numerous attempts to resolve the issue, I couldn't get any assistance. I tried everything—complaining, reaching out through multiple channels, even posting reviews—but nothing worked. They eventually blocked my review account as well, which only added to the frustration. Fortunately, I came across Rapidresolute, and they were able to facilitate the return of my funds. After months of stress and uncertainty, finally seeing my assets restored was a huge relief. I'm grateful to have found a solution when I thought all hope was lost.

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Thumbnail of user ardenzosexokux
1 review
1 helpful vote
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September 13th, 2024

When my wallet was compromised, they did little to help me recover the money that was in there. It took long to even get a customer representative that listened to me. Only Dctline [com] was able to resolve my case.

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Thumbnail of user markj2583
1 review
0 helpful votes
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July 14th, 2024

I enjoy writing this review and I sincerely hope that I will publish it again. I would like to thank the recovery team for their excellent support in helping me get all my money back, you can contact them directly on via WhatsApp *******066

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Quality
Thumbnail of user davida5528
1 review
0 helpful votes
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July 12th, 2024

I and my brothers were fooled into a scheme that was supposedly an investment portfolio specialized in imports and exports. 8 months of constant funding gone down the drain but thanks to a private investigator I found here in this forum. All Cracker WhatsApp/ no ‪+1 3*10*902*84*99 is well recommended here in this funds recovery platform because they are the only ones everyone must go to. I and my brothers have now reconciled after the awful event. Thank you to All Cracker.

Thumbnail of user snippettor8
1 review
0 helpful votes
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July 23rd, 2024

We all just have to be more careful when investing with this sites,they have many agents who lure people into trading with them,and when it time for profit withdrawal they will deny you access into the website and they will keep asking for more payments,.i'm a victim, i lost 17k usd to them but with the help of a friend who is a recovery consultant
Reach him on Telegrm (axbrad) i was able to retrieve all my money from their website..

Thumbnail of user harrya462
2 reviews
0 helpful votes
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June 3rd, 2024

I thought coinbase was legit, but they took $7,785 and ran. It's been weeks with no communication. Their customer service is a joke. I'm beyond frustrated and feel so cheated. Avoid this site at all costs if you don't want to lose your money.
Each step with...! Check them out on you net has been a stride away from financial despair towards prosperity.!

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Thumbnail of user blakes312
2 reviews
0 helpful votes
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June 6th, 2024

RECLAIM 001 COM has a proven track record of helping people recover their money after they've been the victim of theft or fraud. They have a great reputation for helping people get their money back, and their security measures are top-notch. I've read a lot of stories about people who have had their money stolen, and RECLAIM 001.com has helped them get it back. It's clear that they care about their customers, and they're dedicated to helping people in difficult situations.

Tip for consumers:
RECLAIM 001 • COM Happens to be the best fund’s recovery ever

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Thumbnail of user boggesstoshia
6 reviews
0 helpful votes
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June 12th, 2024

I strongly caution against engaging with Coinbase, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Thumbnail of user jonahs87
2 reviews
0 helpful votes
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May 18th, 2024

My account was compromised weeks ago, and I have been struggling with ineffective support via email. Phone support is unavailable, and the chat is just a basic bot. Despite repeatedly informing them that their suggested solutions don't work, they continue to provide unhelpful responses, making me question if they're even human. However, Mark Fisher was able to resolve my issue. If you need assistance, reach out to him via ema!l (Markfisherjr@ outlook.com)

Thumbnail of user kathleenm2981
1 review
1 helpful vote
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June 4th, 2024

Coinbase is holding me and my money hostage…all I want to do is transfer my funds from my old account to my new account.but they are STONEBALLING ME…I will sue them in small claims court.

Thumbnail of user gallagherb3
1 review
0 helpful votes
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May 13th, 2024

I TOOK EVIDENCE WITH SOME PROVE AND THE TRANSACTION HISTORY OF BEEN SCAMMED BY COINBASE TO COINSREFUNDORG, LEGAL ACTIONS WERE TAKEN AND I WAS ABLE TO GET MY MONEY

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Thumbnail of user jasonw2549
1 review
0 helpful votes
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March 6th, 2024

After over 15 years I am leaving Coinbase due to their "system" holding all of my deposits for 7 days. I have never had a bad deposit, use the same bank, same account and now I have all deposits held. Support is a joke and takes hours to get a live person. Support is useless as they copy as paste reply's from the website. Takes them 3-4 minutes to reply to every question I have. The oldest scam in the book, use customers deposits to make money their funds are on hold. Support has no answer as to why the "system" flags every deposit I make as a risk.

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Thumbnail of user helenm123
95 reviews
171 helpful votes
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March 16th, 2024

They are some of the most negative sites in the cryptocurrency space due to the amount of scams and fake quests that are on there. They donate crypto to you for reading articles. It used to be very easy to earn crypto but now it's hugely difficult to earn anything due to paying for investing crypto or trying other apps which require money. I think it's a very negative development in technology.

Tip for consumers:
No.

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Thumbnail of user carolk1921
1 review
0 helpful votes
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March 18th, 2024

After facing obstacles withdrawing my profits from Coinbase, Mendup.Org came to my rescue. Their expertise and dedication helped me recover my funds, turning a frustrating situation into a success story. Grateful for their exceptional service."

Thumbnail of user deedeed29
1 review
1 helpful vote
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April 26th, 2024

Identical experience. Money locked. Impossible to transfer back to my account. Impossible to put it in an external wallet.

Thieves!

Tip for consumers:
Forbid Coinbase to trade abd put those scammers in prison.

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Value
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Thumbnail of user vanessas925
2 reviews
1 helpful vote
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February 25th, 2024

If you're still awaiting payment, gather your documentation as evidence and file a claim with N E X A r I g h t. With these documents submitted, anticipate receiving your refunds within the next 24 hours. This is the approach I've been taking lately. As investors, we've been victims of scams far too often; it's time to leverage the law in our favor

Tip for consumers:
Coinbase is the best platform for crypto trading

Products used:
None

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Value
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Thumbnail of user thejhawkins1
2 reviews
1 helpful vote
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March 3rd, 2024

Coinbase is worst exchange for help or support. I got scammed by someone who claimed to be from CB, then after i lost my money Coinbase locked my account. Too late to help, now they will not allow me to use the bank that I have used since 2018, and paid CB a lot in fees. They treat me like crap and will not respond to my troubles. The most lame support in crypto I have ever had to deal with.

Tip for consumers:
I don't know why Coinbase ignores my pleas for help, and will not explain why!

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Quality
Thumbnail of user josem2254
1 review
5 helpful votes
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October 24th, 2023

Closed ability to send after doing 2 small transactions. Then locked account- spent 4 days verifying account and resetting password while CB promised that would work. Every time I get a message that it's verified- it's still locked. Support is very bad and is like a robot saying the same thing - which does not work. After opening a complaint they close it immediately saying that I have an open support case. YES which you don't solve. I suggest all to use a different platform.

Service
Thumbnail of user yukkasc
6 reviews
12 helpful votes
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June 6th, 2017

Their customer support leave much to be desired. Mostly suitable for US citizens. Although the website appeared to me as user friendly and multi functional I often experienced delays with transactions.

Thumbnail of user maecusl
1 review
5 helpful votes
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February 21st, 2018

Recommended for all customers to resolve your issues. Thank You. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is find live support, but I think they will in the future when they expand staff.

Thumbnail of user cryptot1
3 reviews
5 helpful votes
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April 16th, 2018

Overall, Coinbase is reliable but there is room for improvement.
For example, instant buying through cards don't go throw 9/10 times so you have to use bank transfer which can take 1-3 days and by then the Coin prices have changed. Another downside is that they didn't actually pay out the "refer a friend" bonus. The referred friend got his bonus though so at least it's something...
For people who are just getting started, Coinbase is a trusted exchange and despite the limited Coins offered at least you get a good start without getting ripped off.

Thumbnail of user danr1112
1 review
7 helpful votes
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July 11th, 2021

Don't expect to receive any of the advertised incentives for signing up or ID verification, user agreement fine print states they can not credit the incentives to you (even after email verification that you will receive it) without any notice as to why. Every attempt to contact customer service is just responded to with a computer generated response that does not help resolve any issues you have. Functions of a crypto exchange work fine but poor customer service results in only 3star rating from me.

Tip for consumers:
Truly read the terms and conditions upon signing up, do not do what most people do and just click "I agree".
If you have issues with your account just go to the FAQ pages and try to help yourself because that is as much help as you will get from customer service.

Products used:
Buying/Selling cryptocurrencies

Service
Thumbnail of user jessiev34
15 reviews
70 helpful votes
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November 30th, 2020

They're a superstar in the digital currency landscape. I think they had some trouble scaling initially and many customer support requests were missed but they seem to have gotten better. And they made a great decision recently by focusing their staff on work, not politics, and offering a major severance pay to workers who only wanted to focus on politics. Great move to cut the problem employees from their team. I sense a bright future for them so long as the legal landscape for digital currency isn't a question mark.

Thumbnail of user elizabethp1039
1 review
0 helpful votes
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May 12th, 2021

Anyone who is interested in recovery of funds should dm max. Neil. Li. Lung on g-o-o-g-l-e search and pay for a charge back fee so he can help recover your deposit from them just like he helped me, also get a right investment through him newbies

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Coinbase is a secure online platform for buying, selling, transferring, and storing digital currency.

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John M.
Typically does not respond to reviews

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