Consumer Cellular

They failed to fix my phone within the estimated time, taking 3x times longer than expected. Only after I decided to cancel my service and transfer my phone, were they able to fix my phone in order to transfer it. Twice I had to tell them that I already have sent the proper paperwork to transfer the account to my name after my wife's passing. They overcharge and withdraw money from my account after account closing and refuse to provide the proper refund to make things right. I would not recommend this company to anyone and would leave zero stars if possible.

I tried so hard to go back to this company but they breed angry and disrespectful people for their customer service... I don't understand how they get business. I'm done!

I purchased my 86 year old mother a new phone and had her service transferred from another carrier to Consumer Cellular. When the account was setup I requested both our names be added to the account because we live in different cities and I am responsible for handling any and all issues with the phone/account. The night the account was setup they assured me this was done and I would have full access to her account. Fast forward to today and there is an issue with her account and I call Customer Service and they tell me that they cannot speak with me because my name is not on the account even though when she receives her bill each month the bill arrives with my name on it and not hers. I requested to speak with a manager/supervisor and the individual I was speaking with refused to allow me to speak with anyone else. My mother is in the early stages of dementia and doesn't fully understand the issue or the need to call them and have me added so here we are in different cities and I now have no way to assist with these issues and Consumer Cellulars Customer Service offered nothing in the way of assistance. I will now be looking for another Service Provider so I do encourage anyone in a situation like mine to think twice before setting an elderly family member up with an account at Consumer Cellular.

Their electronic statements are a total waste of my time! My wife and friends agree!
2 step just to see my invoice! What a joke - Quit wasting our time and allow free paper statements!

Consumer Cellular shut off my text messaging without warning, and did NOT restore my text messaging after I called and asked them to allow me to send texts where I was promoting my business. I've been allowed to promote my business for years with other companies in this way of sending out texts with links. This is censorship that shouldn't be allowed. They would not work with me when I called them and spoke to the highest level they would allow, which wasn't as high up the chain as I asked. They only stated that if I didn't comply, they wouldn't restore my text messages. Using conservative language, I don't recommend them!

Ported two phones from Verizon to Consumer Cellular. In 27 years with Verizon I've had probably less than five times when either I couldn't make a call or I couldn't accept incoming calls. In six weeks with Consumer Cellular, this has happened over ten times to my Wife and I. Twice worked with support who did something that was supposedly supposed to "reestablish my connection to their towers" but it did nothing. After some other interactions with CC, I came away with the thought that porting another carrier's phone doesn't really work very well, even though they are perfectly happy to take your money for doing just that. I finally had to go back to Verizon, which was actually one of the worst customer experience nightmares of my life. I could write a book about that fiasco, but this is not the time or place.

I have had two Verve Snap Flip Phones. The first phone did not keep the blue tooth connection and had to be replaced. The second Verve Snap phone, had the tool bar disappear and had to turn the phone off and back on to reset it. Then I had to take the battery out when the phone would not turn back on. Next, the Verve Snap phone lost the blue tooth connection. Consumer Cellular required a hard system reset.
I backed my phone contacts onto an SD Card, removed the card and Consumer Cellular went through the hard system reset. Reinstalling the SD Card, the Verve Snap phone failed to export the contacts to the SD card. Consumer Cellular will not replace the phone with a comparable phone, just the same junk phone. Their customer service is very poor.

Their offices close at 6:30 pm Pacific Time. If you need customer service after 6:30, you are screwed untill the next day. Of all the customer service lines I've ever called this is the only one who keeps Bankers Hours (not even a foreign service to answer after hours calls). I ordered a new IPHONE from them, received the phone Friday, today is Tuesday and the phone is still not up and running. Thinking of switching service.

Consumer Cellular recently removed the option for me to print my detailed bill when I login online, but still thinks they should be able to pull cash out of my bank account. My chat session was disconnected mid- chat after the rep said he "sent your bill", but he didn't. All I got was a notice AGAIN the my bill was available, & I should log in. But all that show is a total amount due, not the detailed bill I've been able to get in the past.

I call consumer Cellular to inquire about their cell service! I asked if we could use our current phones, and they said as long as they were unlocked from our current carrier, we could! Our phones were relatively new and didn't need new ones! After numerous hours trying to figure out why our phones wouldn't work they told us that our phones weren't compatible with their towers! WHAT! Your company told us we could use our phones as long as they were unlocked from our previous carrier! Talk to a manager they just apologized and gave me the runaround! They would not give me any kind of discount on new phones or compensate me for their mistake! I was forced to buy new phones because we had already set everything up with their SIM cards and shut off our other service! This is just crazy to me! Why couldn't they just let us know that some phones work compatible, and I would have waited until we need a new phones!

Buy a 30 year old flip phone from them,pay $20 to talk and text,a 1G data. Hmm 1G? That's enough to Search the web,to try and quit. The phone throw it and your 1970 tv,to try hit the stupid orange shirt guy,"boom" missed,try again. Or wait till the idiots wearing cardboard on they're backs. Really try contacting them,before you buy. And see how crappy CC is.

I recently needed help activating a customer's phone with Consumer Cellular. Unfortunately, the customer service was disappointing. The woman I spoke with seemed more interested in laughing at me and asking me personal questions than in guiding me through the activation process. It felt unprofessional and judgmental, especially since I was reaching out for assistance. Despite this, I managed to activate the phone. I hope this feedback can lead to better service for others in the future.

From the day i talked to the first employee, i was lied to, and the lies didn't stop until i left. I was told $35 for 50mg of data, and i would NEVER reach that. I most certainly did hit it, and then they throttled it so slow my phone would time out before i got into my accounts. When you get to that point, they throw you into a higher cost plan without your permission. When i asked to speak to a supervisor for this problem, he had the gull to tell me "usually there isn't any problems, since customers my age don't usually use that much data"! WTH...I did not appreciate being profiled because of my age. I was only with Consumer Cellular for a few months, and now i'm with T-Mobile. I think i'll stay there.

Tried to switch to.this company. Never received Sim card after charging me. They they start taking money from my account. No service. Customer service lies and claims i.had service they could charge foe. I asked for a statement to show the FCC. Watch them, the worst call company!

Multiple times phone can't receive or send messages or make and receive calls. Consumer Cellular waives their magic wand and it works again till next time. Never had this issue with Att or Verizon. Condescending reps, can't understand frustration, get defensive vs troubleshooting. Phone is needed! Need landline just to call Consumer Cellular to get phone to work!

Can't support android cellular watches. Get what you pay for, will jump back to a professional carrier soon.

They sent my elderly parent a new sim card for mandatory update. I spent hours trying to get it activated. I was transferred from one incompetent rep to another. Still not resolved. Hard to believe they are still in business.

If you call Consumer Cellular without a pin you will receive no help. Just think you are 78 years old and you forget your PIN. You would think that you could verify my information some other way. No they can not.
I even spoke with a Supervisor who could not help me.

Had no cellular twice this week which meant I could not use my GPS or make a phone call. I was out of town and extremely annoyed that I was unable to navigate my way home for at least an hour. This lack of service happened both in a semi-rural area as well as a very urban area. It was also a struggle to switch to them as they don't provide very good support or instructions on how the process should go. The billing is confusing as well. Only had them four months and already regretting the decision. Don't care how cheap they are, I will be switching to another, more reliable carrier as soon as possible.

They are a fraudulent operation that preys on seniors through lies and deceit.

No matter what you are told by their "customer service" reps, do not believe them, especially if you are purchasing a phone through them. I was told I could exchange a flip phone, which was technically incoherent on so many levels, for a less expensive, easier to use phone for my elderly friend.

I was forced to pick up all shipping charges and then found out they refused the phone because it wasn't "like new". The issue? A microscopic scratch in the charging port ( see photo). Other than that its appearance and functionality were perfect.

Also, don't be fooled by their AARP endorsement. When I complained to AARP, they dragged their feet contacting Consumer Cellular and then weeks later told me there was nothing they could do.

Buyer (especially seniors) be very, very careful with both these organizations. They are not what they say they are.

Refuse to honor warranties, take forever if trying to switch and get away from them. "Lose" calls after waiting on lo g hold times for customer service. Check out their Better Business Bureau complaints, too!

Husband and I have 2 phones with T-Mobile. One rep said it didn't matter what phones we had the sim would fit, WRONG! Called back next rep said now we need new phones AND chargers WITH the block! That's INSANE. Some random phone that I can't even use a generic block in?! Lonny story short saved us only $15 a month and thank god the sim didn't fit. Went to T-Mobile they took us right back and fixed it all and actually lowered my bill!

Their latest commercial starts off with a man walking in the door and asks if you are smart enough to use their service. Then tells you that you are not smart enough and will need time to become smart. Then he talks down to a customer service representative. Makes me never want to ever lower myself to save money.

We purchased new IPhone phones from Apple Store after continuing problem of drop calls and incoming calls routed to message that voice mail not set up. We can confirm that our old phones were not the issue. The Target store employees who are suppose to help are incompetent. We have been with Consumer Cellular since 2019 and will not go back as we found equal service at half the cost and great set up and transfer experience.