Cool Frames

Received my first pair of glasses and my vision was not quite right. I went back to the doctor who issued me a new prescription. I called Cool Frames. They said send the glasses back and they replaced the prescription in my glasses. Free of charge.

I received my order on Aug 15, so it took a while to arrive in Canada. I ordered on July 24 and I am a first time customer and didn't know anyone who had ordered from this company. I was a bit nervous, so I just got the frames without the prescription. I love them! I might be more daring and get a prescription next time.

They were very helpful and reassured me that everything was ok. My tracking number didn't get added to my file, so they gave it to me.

I'm planning to go ahead and place my order soon. I had a wonderful experience with the website - the navigation was smooth, the product descriptions were very helpful, and the checkout process was hassle-free. I'm looking forward to making my purchase.

The order process was relatively easy. The eyeglass frame I purchased are very familiar to me; I have three pairs of prescription glasses using this brand and style of frame. The frames were shipped in a reasonably timely manner after purchase. However, tracking information was never added to the order page after the frames were shipped. Also, when I inquired about a tracking number via email; I never got a response. My inquiry was made at least a week before I received my frames.

I emailed to inquire about a tracking number for my order after my order was shipped but the order page wasn't updated with tracking information. I never received a response to my inquiry.

I was very happy with the delivery of my frames to Canada, all money exchange and boarder clearing was done by Coolframes. This was great to not have to deal with. The frames were packed well and in excellent condition. Very happy and will order from Coolframes again.

Be sure not to hesitate to return frames if they don't work for you. The timeframe to return is within 14 days of the delivery date. We missed this window by 3 days and now are stuck with two pairs that we will never use.

I like the 'Cool Frames' website because it allows me to find the frames I want quickly and without fuss. The selection of frames is extensive and well presented. Customer service is quick to answer any questions I have. I also like the pricing structure. The price and other pertinent information are clearly presented so I'm never confused as to what I'm getting or how much I'm being charged. I like that.

My issue involved repurchasing frames from several years ago. I found out the size I wanted was no longer available. Customer service helped me choose a viable alternative which worked out very well.
They were very helpful in my search.

I have purchased a total of three pair of glasses from this brand and guess what all three are still in great condition if your looking for quality durability and a low price, this is the place to go!

I selected glasses that just don't fit. My account is not attached to my past orders. Emailing is a waste also. Long wait times for Phone calls. X4. Told one thing on phone but they don't send link, or info is completely wrong. I cannot get credit for a purchase that is not on my account. Frustrated is putting it mildly. Third purchase through them no problem with the other two. Probably will be my last unless someone actually helps me get this resolved

Look up👆👆

My glasses were delivered nearly a week later than they should have been. When I looked at their tracking page, it told me nothing about where my eyeglasses were, or what was happening to them. I contacted support multiple times, and was given little to no information.

Shopping experience was easy enough however Canadians should note that if you order off the.ca website, the product still ships from the USA not Canada, so factor in duty costs.

Our daughter broke her frames (of course right betore a weekend!); local optical shop could not confirm by COB whether they still had same style or not, so we tried online, found Cool Frames (at a great price, esp with July 4th special) and ordered on 7/5. The frames were shipped 7/9 and received 7/12 - exactly a week after we ordered. BTW, the local optician finally did get back in touch with us and said they could order the frames, but for significantly more than we paid with Cool Frames, so we made the right decision!

I have not been able to find Costa Manta sun glasses since they stopped making them. I ordered through cool frames and called around and actually found a pair! I have had my old pair for 8 years and they were falling apart. These are the only sun glasses that fit my small face and no others will do. I have my new pair and am so happy!

Very helpful

I couldn't find the frames I was looking for and nobody here where I live in the Valley of LA seemed to have them or be able to order them. Your company had them and they were exaxtly what I wanted and extremely affordable. Whenever I called with a question someone answere me immediately and everyone was very polite and patient.

I received the glasses I ordered today. First time ordering from Cool Frames. Took a little long, 3 1/2 weeks for them to ship but I'm very happy with the product. Ordered 10% gradient brown tint lenses. They're exactly what I wanted.

Good

I was doubt about the glasses, but knowAt first I couldn't decide whether to buy the glasses. But after I got them, I really liked them. They are really good quality and the design is very nice. I strongly recommend the CoolFrames

I received both pair of frames ordered. The numbers of my frames matched and were correct and were authentic frames. I have to admit I was relieved. I did get a phone call that one pair would be shipped later when in stock, usually by 10 days. I appreciated that and questioned the validity of my order. The frames came. I did not put the prescription in the glasses, I personally feel that is hard to get to match.

I found a gorgeous pair of glasses at the Ralph Florence store. They were out of stock. I went online to search for them found cool frames website. Emma was able to purchase them for $60 less than what Ralph Lauren was charging and I got them super fast.

Ethan a customer service representative is cool very polite and articulate, answered me with all my concerns thoroughly. My two thumbs up for Ethan, thanks brother.

Stated above.

I was so happy with the choice of frames and high-quality. Turnaround time was also very good. I just wish they have the option for high index frames for my prescription, but I'm thrilled with the results.

This was my first experience with Cool Frames and they were very easy to work with. They accepted my vision insurance and made the process of ordering with insurance very easy. They were extremely responsive to my questions and my rep was fantastic.

I had to get replacement frames for my lenses, the team were so kind and helpful. They found me a frame that fit my needs right away. They are kind and sweet and very attentive to your request. The store is filled with so many different styles of glasses, I felt like a kid in a candy store, all the new looks to fit any fashion style. Defiantly my new place to shop for glasses.

I needed empty frames to replace a crack in eyeglass frames bought through my local optician. Cool Frames had the same frames which came promptly after ordered.

I needed information on when I could expect delivery. It was answered promptly and courteously.