Cotton:On

I bought an $80 jacket online. When I got it I opened it and tried it on for less than one minute. I tried to return it in person at the only store in my city at fashion show mall in Las Vegas. A sales worker named Jasmine said I could not return it because it looked worn and smelled like perfume. I'm going to try to just return online now that I've wasted my time but this is the most ridiculous experience I've ever had.

Ordered product, and understandably charged. I was sent an email to track the delivery status which hasn't updated in a week. Attempts to get an update are automated messages which offer no details. Should have done a deeper dive on the company reviews which are riddled with the same issues

The blonde working checkouts at this location must be having the worst day of her life or is just an absolute awful human being. Don't expect a "hi" or "thank you" just expect the rudest attitude you can imagine. Clothes are great though.

Cotton-On claims that you will get a discount of 20% on your first online order.

This is NOT correct. The discount only applies to items which are not already discounted. For me, it reduced my purchase from $350 to $320 (it should have been $280).

I would encourage cotton-on NOT to mislead customers.

I purchased some gifts from the Cotton:On website that never showed up. You can't call them, you have to chat online. They agreed to refund my money after about 30 minutes. I received an email stating they refunded the money, and that I'd receive it in 1-5 business days. Six days later I had to chat with them again, and again they said 1-5 business days. This place is a total scam, don't buy from them!

Terrible customer service.
Put on telephone hold.
Told its a 2 minute wait then after 10 minute wait was told no longer able to speak to service person.
In store my call went to message bank...No customer service at all
Where's my refund?
Disappeared into cyber space?
Terrible service for the customer
While the founder gets richer by the minute. I've cottoned on -
Dont buy from this company!

I was given clothing for Christmas as a gift that didn't fit me. Went into the Physical Ballito store and they refused to give a refund or even a voucher that can be used at a later date without the purchase receipt, even though the Cotton On tag was still on the item and their computer system recognizes the item and price (they had nothing else that I liked in my size - at the time).

Returned an item at another clothing store brand without any issues whatsoever.

Will no longer support Cotton On!

I bought hair clips for my daughter at Cotton in's westfiled store. Six mini clippers cost 10 dollars. And the plastics are so thin. I can image they break in a few days.

When I got home, I searched Temu and AliExpress, same clippers they sell 2 dollar for 50 pieces. I was so surprised by how cheap these things are.

I will never buy any accessories from Cotton on again.

Never shop here in you life unless you want to be accused of stealing each time you walk into a dressing room! This store is absolute bull $#*! and never EVER shop here in your life. I had a pair of leggings and was accused of stealing them even though I was going in line and about to buy them. Just because the tag wasn't on I got in trouble for "stealing" the item. She immediately tried to search my bags and found nothing and I told her "Your not searching my bags" and she still continued to snatch them and try to go through the bag. I would also like to add to this that they kicked me out and they banned me from their store. This store is awful and their clothes rip easily and are see through never ever shop here. The workers are $#*!s. Location that I was at was in Short Pump Mall, Virginia.

I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯

The return process from US was relatively simple and they provided return label for no cost. They however processed a refund that was less than the cost of goods returned, also not inclusive of taxes paid on the goods. I emailed them asking for a breakdown of what items I sent back and what they gave me for each item, as many other companies do automatically. They refused to do this and their only response was to refund me a random $1.89 as if to say f you. I've spent a lot of money w this company and love their children's clothing line for my girls so it is a real shame that they are so purposely deceptive with returns.

I had been placing hundred dollars of orders. Very disappointing cotton on engaged an unreliable delivery company to send my products. Cannot track, Online chat with cotton on no response. Cannot find any telephone number to contact them. Do not buy from them again. Shopee and Lazada, I paid lesser price, but they used a reliable good delivery company to deliver. Customers want to know delivery status, no information given.

We never received what we ordered. They told me to take it up with UPS since UPS said they delivered it. UPS was contracted by Cotton On to deliver, I was not part of that transaction, but they refused to contact there delivery service to remedy the situation. I asked to speak to a supervisor, but one was never made available. They have zero concern for their customers, they get their money and they are done with you.

I purchased two pairs of jeans from here online. One pair didn't look how they did online, the bottoms were all cut up and fringy. The other pair ripped the first time I wore them. One legs ripped all down the seam, just from crossing my leg. I'm currently waiting on a refund, but beware customer service is horrible and I'm not optimistic I will receive it.

I order a baja hoodie xxl and paid 2 day shipping, finally after 4 days the wrong item comes in a cheap looking button up shirt, so i send a email and was told the correct item would be sent, low and behold another wrong item comes in today, i have never experienced anything like this before, total unprofessional

No way are you allowed to speak to a human over the phone. I've had issues with my orders and I was able to chat with someone but, it was like 5 minutes between responses.
I would not recommend using this company as its based in Australia.
I was trying to track my orders and it was look on my order sheet. What?

We Went to Cotton on at Altamonte springs at 4:30pm on Sunday, after asking for store credit instead of asking for my money back, I wasn't able to get the clothes we like, at 5 pm after my daughter was using the fitting room already, she just went to look for a smaller sizes Mathew and Jaylin told my daughter she wasn't able to use the fitting room anymore because the store was going to close at 6. And Mathew asked us to come back tomorrow, I'm really disappointed. My daughter loves the store and the quality of the clothes but really bad customer service, i didn't see the reason she couldn't use the fitting room if the store was supposed to close in 1 hour.
Ohh not only that no answers in the customer service phone line.

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

I had fraudulent transactions on my credit card from this company, tried calling them to sort it out and no answer. After holding for 25minutes on multiple call it ended my call saying no customer service representatives were available. Tried emailing and Facebook no response! Ive never ordered anything from this company online before, however used to shop in their stores I wont be doing that anymore!

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

All critical reviews sounded just like when I've ordered clothes from China. I have a 3x gauze shirt I can't return. I'm a 1x but I knew the size would be wrong so I order up. It didn't help.

CottonOn has the absolute best jeans. I LOVE the way they fit me and how comfortable they are. My favorites would definitely have to be the straight leg and mom jeans in the regular blue color. Although, I recently tried ordering another straight leg pair in black, but this time it didn't feel or look the same. I ordered in the same size and style and I even checked to make sure that it was made in the same place but the black pair was still so much different. It felt tighter and was shorter at the ankle. I wish I took a picture of how it looked like before returning it.

Its a quality product and look very nice they used good material. Really worth every penny. Nice fit as well, However, do not expect to be warm.