Cupshe Questions & Answers

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Here’s what consumers have asked with answers from Cupshe staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

Your suits are adorable, but i have read so many bad reviews about your customer service and return policy. some were just recent. is it true you only give a percentage of a refund if the item is returned?

Answer:

Hi, as long as the items you want to return accord with our return policy, you can get a full refund.

By Amanda D., Manager
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Question:

How reliable is cupshe?

Answer:

NOT AT ALL

By KC C.
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Question:

I have yet to receive any type of email from cupshe. i ordered on 2-13-18 and have emailed customer service multiple times. am i out $104?

Answer:

Could you give me the order number? We can track the package for you. Our carrier have several days off which results in partial packages delayed. Sincerely sorry for that.

By Amanda D., Manager
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Question:

Why the $17.00 shipping fee to hawaii?

Answer:

Hi, sorry that we don't offer standard shipping to United States Outlying Territories. So there is only shipping method to Hawaii-----express shipping.

By Amanda D., Manager
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Question:

How do i cancel an order i just made?

Answer:

Hi, could you plz tell us your order number? We will check if your order has been shipped out.

By Amanda D., Manager
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Question:

Answer:

Hi, could you give us your order number? We will track your order.

By Amanda D., Manager
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Question:

How long will my package be in "pre-shipment"? i paid extra for faster shipping, and was wondering why my package hasn't been shipped after two days.

Answer:

Could you plz give us your order number? We will check it for you.

By Amanda D., Manager
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Question:

Answer:

Hi, we are an online store in US. Kindly refer to the shipping information here https://www.cupshe.com/pages/shippings

By Amanda D., Manager
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Question:

I am about 53 and around 125lbs what size would you recommend for me?

Answer:

S is well. Thank you for the question. Next time, please provide bust, waist and butt measurements in details as well as height and weight.

By Amanda D., Manager
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Question:

Hi with regards to sizing i am a size 12 in australia but your measurements make me an xxl is this correct?

Answer:

We think the L is okay.

By Amanda D., Manager
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Can’t see your question? Ask to get answers from the Cupshe staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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