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Cupshe has a rating of 3.3 stars from 1,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cupshe most frequently mention customer service, bathing suits, and great quality. Cupshe ranks 55th among Women's Clothing sites.
This company responds to reviews on average within 5 hours
Commande rapide, nombreuses promotions, il faut absolument en profiter, ne pas acheter au prix fort. Bonne qualité perçue des produits.
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails I still have not received my $278.60 refund from Cupshe, avoid this company
Made a few purchases here all sent authority to leave parcel as requested until my last purchase I spoke with customer support to request this and she basically didn't want to do my request and cancelled my order which I'm still waiting for my refund of $278.60, I then stupidly repurchased my order spending another $278.60, and I emailed customer support requested authority to leave parcel, she assured me this has been done though when I got the email this had been shipped it was marked signature required I again contacted customer support she again assured me that this had been done today I received a text message from global express my order is out for delivery if I'm not home I will be updated with in 24 hours where I can pick up my parcel my closest depot is 45 minutes from me which due to injury I can't drive too, not happy with these liars and frauds at all they also tried to offer me a $10 voucher to compensate their mess up they can keep it because I won't be shopping here again, ive unsubscribed from their emails
I still have not received my $278.60 refund from Cupshe, avoid this company
The sizing of their swimsuits are very much off. I wasted money ordering a multitude of items because they were cheap and they were all too small. Fix this!
Dear customer, we are sorry to see that this experience did not meet your expectations.
Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.
Finally, we would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I needed a casual sun dress for beach pictures. I found the perfect dress on Cupshe and it fits perfect as well. Everything is very reasonably prices, arrives as pictured and on time!
Bitterly disappointed with the service from Cupshe. Placed my first order which took over two weeks to arrive but I guess international delivery is much longer.
Then I open my 'WHITE' T-Shirt as clearly advertised on the Cupshe website only to find its a horrid yellow cream colour.
Like other reviewers have said, their returns policy is clear but in a case where their own item description is wrong they are refusing to pay for the postage to return it.
As this is an error on their website listing why should I have to pay to return it.
After 4 days of endless frustrating emails where the Customer service team just don't appear to understand they must take responsibility and they only communicate for a small timeframe each day, often starting a completely new thread in the conversation.
I'm now offered a voucher to cover the return postage for when I shop again.
I don't want to shop at Cupshe again after this experience. I can't trust their website descriptions so why would I shop with them again. Situation still to be resolved but be aware of the pitfalls of you have anything at all go wrong, they're a nightmare to get anything sorted out.
Dear Julie R., we wanted to reach out to inform you that our relevant department has been diligently working to address and resolve the color discrepancy issue you experienced with your recent purchase.
We understand the importance of ensuring that our products meet your expectations, and we sincerely apologize for any inconvenience caused by this matter. As a gesture of goodwill and appreciation for your patience and understanding, we have processed a full refund for your order. Additionally, we have also issued a coupon as compensation for the inconvenience you have faced. The refund amount has been credited back to the original payment method used for the purchase, and the coupon has been sent to your registered email address.
We want to express our gratitude for your continued support and understanding throughout this process. Your satisfaction is our top priority, and we are committed to providing you with the best possible experience.
Cupshe has so many cute swim suit and clothing options available, even for a bigger gal like me. I usually dread swimsuit shopping, but by some miracle everything I picked fit great. Their delivery times were really fast, I got all my stuff in less than a week after ordering it, just in time for my beach vacation. Their customer service was great too. I had accidentally ordered the wrong size of one item but after emailing about it they were able to correct that, and their response time was very quick. Very happy with my Cupshe experience!
Products used:
Sun dress and swim wear
Fell upon this site by chance when searching for a bikini for my holiday. So pleased I did. Found some perfect holiday items. All arrived in good time and beautifully packaged! One item was too big and they dealt with that very efficiently with no cost to myself I have now placed another order. Size is perfect too!
Products used:
Bikinis, dresses
Dear Amanda, thank you for your five-star review. We dedicate ourselves to provide more variety of designs of our suits to meet our customers' satisfaction. We are also working hard to ensure every customer get packages within promised time limitation and are beautifully packaged. However, we are sorry to hear that one of the items was big for you. Please kindly note that the size chart is based on accurate measurements of most women's bodies. Meanwhile, we have sent the information to related departments. Hope the size guide can be more helpful soon. By the way, you can also send our customer service a request next time when you’re not sure about the size. We’d be more than glad to offer customized suggestions. Besides, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. Glad to know that works. We will keep making progress and presenting better products and services in the future. Looking forward to seeing you again soon!
It is impossible to return items. The site doesn't work for returns, And what's worse is that there is no help from customer service. No one answers the phone and I've written three emails in which none of them have been returned. I will never order from this company again!
Dear Kathleen, we are sorry to see that this experience did not meet your expectations.
Generally speaking, our customers can submit a return or exchange request on the website within 30 days after receiving the order. The reason for the site not working may be that you entered the wrong order number & wrong email address, or you encountered an internet issue when you initiated the return from our website. Please make sure to enter the correct email address or order number and try again later.
In addition, there is a large number of customers' requests every day. It may take some time for you to wait for our response due to the peak season. But we promise to respond to every request within 24 hours by email. Please also kindly check your spam folder at the same time since the email sent by us can be considered junk mail. That happens now and then. If you don’t mind, we recommend our Chat service to you, customers usually get a response in a few minutes here.
What's more, the hotline service is available from Mon-Fri: 10 am-6 pm (EST), in addition, there is a large number of customers’ requests every day, and you may get disconnected occasionally. However, you can leave a message after the tone, our agents will call you once we receive your message and to help you solve the problem as soon as possible. Please rest assured that it's our constant goal to further improve all areas of our services, which includes customer service response rate.
Finally, We would love to look into your case specifically and offer better assistance, but we are unable to recognize your related order in our system after checking your user name. Please feel free to contact us on livechat or send an email to customercare@cupshe.com, We will get back to you as soon as possible. We sincerely wish for your understanding and constant support.
I've ordered bathing suits and dresses from Cupshe three in the past 2 years and the quality has been very good each time, especially for the price! All the items looked exactly as shown. It is important to check the size guide and material for each item. Any issues I've had we're handled in a very polite and efficient manner. I was also very surprised how quickly all my orders arrived! I would not hesitate to order from this web site again.
Dear Andrea, thanks for your great review. It's glad to know that you found nice suits at a good price at Cupshe. Cupshe is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described. We’re also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can’t wait to welcome you back to our website.
I ordered 3 very cute swimsuits from Cupshe, but unfortunately two didn't fit quite right. I reached out to customer service and they were extremely helpful. Their return policy is fantastic and give you several options. I ended up keeping the two swimsuits (bc I can wear different bottoms with the Cupshe tops) and they offered me a 70% refund back to my credit card and I got to keep both bikinis. I will definitely shop with Cupshe again!
Dear Sara, thank you for the 5-star review! It is our pleasure to provide great service to our valued customers. We regret to know that some of your suits did not fit. We will feed back to relevant department and make improvements. We are also working hard to provide more options in styles and designs for diverse body types. As a company aiming to offer the best service to all customers, Cupshe usually provides several options for return/exchange, to simplify the process and meet different demands from our customers. We are glad that your are satisfied with our return policy. We really can't wait to welcome you back soon on our website.
I am always really skeptical ordering from these cheaper websites, but I just did not want to spend over $100 on a swimsuit so I went ahead and ordered two of the most reviewed and popular items. I just got my order today and tried on the bikini top and bottoms, both fit PERFECTLY. The order was delayed by a week which isn't too bad considering how much I love my new bikini. The quality is great. Obviously their sizing is a bit small, but as long as you stick to their sizing chart you should be fine. For example, i normally wear a size small top and I got a large and it fits great. Can't wait to flaunt it this summer and will definitely order more now that I know it will actually arrive.
Tip for consumers:
Stick to their sizing charts and the best reviewed items
Products used:
Elliott Wrap Tie Back Bikini Top in green (L)
Elliott Wrap Tie Back Bikini Top in black (M)
The clothes are cheap. They are made for short people or people who don't mind dresses showing their bums. When you return your items you have to pay money on each item so you work get the full refund of each items. You also need to pay a 15 dollar fee for a shipping label. It's ridiculous. No one else does this. Garbage brand. Garbage clothes.
Products used:
Out of 300 dollars worth of clothing I kept 1 dress and 1 bathing suit
Dear customer, we are devastated to hear you had such a bad experience with us. However, we can't find your order information in our system according to your name. Please provide us with your order so that we can understand your situation faster.
Firstly, it's a great pity that our product's quality with the material did not meet your expectations.
Our suits are meant to last through long-term wear and tear, and you should not have to experience these quality issues with your swimsuit.
We have been working hard to provide higher-quality products so many years.
If the item has a quality issue with the material, we need a photo to verify the problem and offer the best solutions for you.
Secondly, since the design department considers customers of different body types and styles, we offer products for every body type and preference, so you can have multiple choices.
We offer adjustable shoulder straps or strappy swimsuits and dresses for tall people, we also have a full bottom section on our website and app, where you can find the most suitable products for you.
Thirdly, the return shipping fee is charged by your local post office and decided on the weight and height of your parcel. As you know, it is stated on our website that we don't offer free returns at present. Then we will forward it to the logistics providers in the future to optimize this problem.
In addition, in order to meet customer needs and save customers time, we provide a variety of return policies to choose from.
We would try our best to optimize the procedure and continue to work on improving the overall shopping experience for all of our customers.
In order to save your request more quickly, we have sent you a message inviting you to fill in your order information for our follow-up communication.
Cupshe wishes you happiness every day.
Kindly check and respond once you received it.
I bought two swimsuits for the first time from them a few weeks ago. Neither fit me properly but the quality was great so I reached out to customer service for a return. They told me I could keep the suits and gave me a code which was worth more than what I paid for the suits (awesome!). I ordered a size up and they got here within a week (as did the first order). I now have two small suits that I can gift to someone as well as two amazing suits of my own. Will definitely buy from them again.
Hi, Darlene! Thank you for your review and recognition for our service and suits. To meet the demands from our customers, Cupshe offers this options for exchange, to simplify/shorten the process. Gladly to know that works. Come back and see us soon. Cheers!
Really well made. Great fit and the colours are gorgeous. Well made fabric flattened me out in the right places so was very impressed. High waist biking hid my tummy. Fast shipping, great communications, hassle free. Really pretty packaging, impressed the girls at work. Faultless. Xxx
Dear Leonorra, thank you for your feedback and your lovely words about our swimsuits and service. Cupshe is always striving for great service and our team is constantly making the swimsuits have a better performance. It's our pleasure to help you and we look forward to seeing you again soon!
I highly recommend buying from this company. Their selection is original and suits are of good quality, arriving in stylish individual suit packaging. My daughter and I ordered a total of 6 suits so far for our upcoming Hawaii trip and we are so pleased. Their return policy is awesome as is their customer support team. I ordered the wrong size and they took care of it for me.
Dear Joanie R, really glad to know you are satisfied with Cupshe swimsuits and customer service. As a company aiming to offer the best service to all Cupshe customers, we’ll keep working hard to make improvement. Meanwhile, to meet different demands from our customers, Cupshe offers several options for return/exchange, to simplify/shorten the process. And it’s our honor to have your recommendation. Come back and see us soon. Cheers!
I have been shopping with Cupshe for about 6 months. We are a boating and beach family. I spend a lot of time in a swimsuit. I love the quality and fit of my Cupshe suits! This company is amazing to work with. They have great return options should something not work out. They have the best support staff. Cupshe wants you to be a satisfied customer and will do all that they can to help you out.
Tip for consumers:
The shipping is usually free if you spend a certain amount and is very inexpensive for most items. They have several return options if an item does not work out. Pay attention to the size charts. The suits run small. Use the online chat help. They are awesome and will help you find a perfect fit.
Products used:
Swimwear and Coverups
Dear Tina, thank you for being a loyal customer of Cupshe and we really appreciate your 5-star rating. We are striving to achieve better quality and product performance. Our size guide is based on lots of research and accurate measurement. Most of our size are true to size, but some swimsuits would have a different fit for different body shapes. If you are not sure about the size, you can contact our customer service team. We’d be more than glad to offer customized suggestions.
In addition, we have different shipping methods for different countries, and the detailed shipping policy can be found on the “delivery” page of our website.
As a company aiming to offer the best service to all customers, Cupshe usually offers several options for return/exchange, to simplify the process and meet different demands from our customers. We’ll keep working hard and live up to your expectation. Looking forward to being of service to you again in the future.
The bathing suit was pretty, and the dress was nice. However, as a plus sized girl, they do not cut their plus sized items for plus sized girls. They unfortunately just make it bigger without considering how plus size women are shaped. Hence, stick to vendors who make clothes specifically for plus sized women.
Worse, I never wore the items, left the tags on them. My BF took me on trip to Mexico (why I bought them) and upon my return, I was very busy with work. I forgot to process the return. I missed the 30-day window. But what is worse, they did not even offer a store credit. I would have given my niece my store credit. Better vendors offer at least a store credit. People have busy lives, with jobs, etc. I think it is a poor policy. No matter how cute the swimsuits may be, on principle, I will not give them my business again.
Dear Kelly, we are so sorry for letting you down on this occasion. We do input a lot to provide all Cupshe customers with better products and take the design of plus sized swimsuits very seriously. Regretful that Cupshe suits didn't work for you. We will be sure to reflect to our product team and try our best to make improvements. Return and exchange are welcomed within 30 days from delivery, which has been displayed on our website. But we also understand things happen and we can offer some days extention if contact us within 30 days in advance. Please accept our sincere apology for bring you such an unpleasant shipping experience. Finally, we have sent a message to you about this issue, hope we can help you to solve the issue smoothly. Please kindly check it later. Wish for your kind understanding and support.
Contacting them is almost impossible. I have emailed for a return on the items that do not fit and they are being difficult. How is this an actual company. I don't understand how so many people can give good reviews - probably all fake. I want my money back.
Sorry for your any inconvenience.
Could you please tell me your order number?
We will fix your problems.
I've been emailing for 5 days about returning my items (which are totally cheap quality and don't fit right) and nobody has responded to any of my emails. I keep getting automated responses that someone will get back to me. Horrible customer service.
Sorry to hear that. Could you provide us with the order number? We do not find an order in our order management system with your name. Please provide us with the order number.
No customer service number that hasn't been disconnected. Waited 7 days and my product still has not been shipped. Contacted Zendesk who claims they have nothing to do with this company even though all correspondence has their name on it.
Hi Staci, we promise to respond to every request from our customers within 24 hours, and we are also acting that way. Meanwhile, we found your package will be delivered on Mar. 22. For more details, our agent has sent an email to you, please kindly check it.
Thank goodness for reviews. I am usually a small but ordered a medium based on other customer recommendations. Item arrived much sooner than expected and did not disappoint. Nice soft, thick fabric, color appears as in picture. Good price, very very happy with this!
Please believe me when I say do not order from Cupshe! With so many other retailers to choose from, don't succumb to this one - it is tempting because you see the cute swimwear on Pintrest and it is reasonable priced. I ordered 5 suits, paid express shipping and when received late, the inner bags had Chinese stamps - the items come from china and there is a middle-man distributor. I had to return 3 suits because they were not as pictured. Well, many emails exchanged, offers for 140% store credit, etc. it took an arm and a leg to get my money refunded. The customer service is terrible - they don't even make sense in emails and I repeatedly asked for a supervisor and never got one. I actually had to file a dispute with PayPal to resolve. I finally received my refund. Trust me, do your research before you buy!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number?
Our agent will contact with you and solve your problem.
Hi! I would like to know if you finally received the swimsuits? I ordered for the first time few days ago and they sent me a fedex tracking number that says just the same thing, label created. Im soo nervous
Sorry for your inconvenience.
We cannot find the order under your name.
Could you please tell me your order number? We will check the order status for you.
I love ordering from Cupshe. They have beautiful clothing and swimwear to choose from for very affordable prices. I typically would place an order every month sometimes twice in one month. However, the past few orders I placed the delivery date was really long. I've waited for my packages to arrive for than 14 business days. Especially when I've chose 5 to 7 business days. There often isn't any information available for tracking. Orders sometimes take more than the 14 days which can be very frustrating. I've got a few items in my shopping bag but not sure I wanna wait three weeks for my order.
Dear Carla, we are very appreciative of your recognition of our products. This is incredibly helpful and we would like to make things right. However, we are sorry to see that this experience did not meet your expectations.
Firstly, we have reviewed your last 3 orders, which are placed in September and October. And you choose Standard Shipping which costs 10-15 Business Days for all 3 orders instead of 5-7 Business Days as you mentioned. Meanwhile, all of the 3 orders were delivered on time. Please kindly note that All of our items have a processing time that is shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays.
Secondly, since your previous orders were shipped out from oversea warehouses, the tracking information will not be updated until they arrived in your country. It still takes a few days for the shipper to update the tracking status online. Therefore, you may unable to track the parcel at that time. Anyway, the shipping time frame is valid regardless of the tracking site updates and availability.
Besides, we have optimized the logistics. There are 2 kinds of shipping methods from our website now: Expedited Shipping(5-7 Business Days) and Express Shipping(3-5 Business Days), both of them won't take longer than before.
Lastly, we have sent you another email regarding this issue. We'd love to make every effort to turn your experience into something better. We sincerely wish for your understanding.
I ordered one swimsuit and though it arrived in a timely manner, it did not fit very well as I am rather large-chested. I corresponded with * and she offered me a coupon for store credit for another free suit and stated that I would not have to return the old suit, which was helpful. However, the second swim suit did not fit my cleavage very well either so I can't wear that one either. All in all, the customer service was excellent but the suits did not fit so I will not be ordering from here again and I am out $25.00.
*Personal information redacted by admin
Sorry to hear that. Each item has its own sizing chart on our site. You can refer to the chart to buy our items. You can also can contact out customer service to consult in the size recommendation. Our agent sent a new email to you. Please carefully check it.
I have ordered now 3 bathing suits and all were too small even after matching up measurements properly. This company does not provide a return shipping label which is somewhat understandable. The frustrating thing is you are required to pay for shipping, purchase tracking and take a picture of your receipt and send it by email. Seemed excessive and irritating considering the bathing suits should have fit fine based on the sizing chart. I do not plan to purchase here again.
Products used:
Bathing Suit
Dear Heather, thank you for taking the time to give us feedback. We are sorry to know that your suits didn't work for you. Our design department works hard to make swimsuits as consistent as the size guide, which is based on the average customers' body figure. Nevertheless, some swimsuits would have a different fit for different body shapes. If you have an issue with the selection of sizes or styles next time, you can contact our customer service for some advice. Your feedback means a lot to our entire team. We will try our best to optimize the size guide and hope it can be more helpful soon.
Furthermore, we regret that the return process did not meet your satisfaction. As displayed on our website, we do not provide shipping label and will not cover return shipping fee. Full refund could only be processed when necessary information is provided. Sincerely sorry if that bothered you. To make up for that, Cupshe usually provides other options for return/exchange to simplify the process. We will also keep working hard to optimize our return procedure.
After checking your username, we are unable to recognize your related order in our system. If you need any further assistance, please feel free to contact us via live chat or email. We'd love to make every effort to turn your experience into something better. Wish for your understanding.
Gain trust and grow your business with customer reviews.
Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Dear Lee-ann, we regret any inconvenience or frustration that your experience has caused you.
Regarding your recent refund request, we understand the importance of ensuring that you receive the refund in a timely manner. If you have not received the refund yet, we kindly advise you to contact your bank directly. You may also provide the refund proof we have sent you to your bank for their investigation into your refund status.
Additionally, we have taken the initiative to contact DPFX courier regarding the delivery of your package. They have assured us that your package will be delivered directly to your doorstep. Please note that the message you received from DPFX is a standard notification from their system. However, please be aware that we are unable to control the automated system messages sent by the courier company. We appreciate your patience in this matter.
If, however, you encounter any situation where the courier requires your signature for delivery, please do not hesitate to contact us again. We will provide you with further instructions and assistance as needed.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!